Recall 19V767000

Flexible Coupling Connecting The Driveshaft To The Transmission Fails

Recall Details

The flexible coupling between the driveshaft and transmission may fail, causing the driveshaft to detach from the vehicle. Dealers will temporarily replace the driveshaft coupling every 40,000 miles until the final remedy of replacing the flexible coupling with a newly designed mechanical universal joint is available. These repairs will be performed free of charge to resolve the concern.

Our Quick Take

The flexible coupling that attaches the driveshaft to the transmission may prematurely fail. This would cause the driveshaft to become disconnected from the vehicle. If this happens, the driveshaft can contact and damage brake and fuel lines, as well as the vehicle undercarriage. Additionally, the vehicle may roll freely if the driveshaft is disconnected and the parking brake is not applied. All these results can cause a crash or injury.

What Should You Do?

Recall repairs on your Ford must be performed by a Ford dealership. Ford will begin notifying known owners of affected vehicles beginning in November, 2019. If you do not receive a notification, but wish to check to see if your vehicle is included, please contact one of your local Ford dealerships. They will also check for any other incomplete recalls on your vehicle. For best results, be prepared to provide your Vehicle Identification Number (VIN) to the service department consultant you speak with. The Ford recall number is 19S38.

Affected Cars

Drive Train, October 25, 2019

Original Recall from the NHTSA

Manufacturer's Report Date
October 25, 2019
NHTSA Action Number
Potential Number of Units Affected
Ford Motor Company (Ford) is recalling certain 2015-2017 Transit vehicles. This recall includes all full-size Transit vehicles previously recalled under 17V-408 except ones that received mechanical universal joint (u-joint) as a remedy and any 156" or 178" wheelbase Chassis Cab and Cut-Away bodies models. The flexible coupling connecting the transmission to the driveshaft may prematurely fail.
If the coupling fails, the vehicle will not be able to move under its own power and the disconnected driveshaft may impact and damage the brake and fuel lines. Additionally, the separated driveshaft may allow the vehicle to roll if the vehicle is exited when the transmission is in 'Park' but the parking brake is not applied. These scenarios may increase the risk of a crash or injury.
Ford will notify owners, and as an interim repair, dealers will replace the flexible coupling every 40,000 miles until the final remedy is available. The final remedy will consist of installation of a driveshaft front section equipped with a mechanical u-joint in place of the flexible coupling. Owners will be notified of the safety risk and interim repair beginning November 11, 2019. Owners will be notified again once the final remedy is available. These repairs will be made free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S38. Note: This recall supersedes recall number 17V-408.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to
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