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Recall 17V252000

Steering Failure

Recall Details

The steering coupling connecting bolt may not have been tightened sufficiently, resulting in a loss of steering ability. Dealers will inspect the steering coupling connecting bolt and tighten it as necessary free of charge to resolve the concern.

Our Quick Take

The driver may unexpectedly lose the ability to steer the vehicle due to a failure of a coupling connecting bolt. This would increase risk of a crash.

What Should You Do?

Recall repairs on your Mercedes Benz vehicle must be performed by a Mercedes Benz dealership. Mercedes Benz will notify known owners of affected vehicles beginning in May, 2017. If you do not receive a notification, but wish to check to see if your vehicle is included, please contact one of your local Mercedes Benz dealerships. They will also check for any other incomplete recalls on your vehicle. For best results, be prepared to provide your Vehicle Identification Number (VIN) to the service department consultant you speak with.

Suspension & Steering, April 12, 2017

Original Recall from the NHTSA

Manufacturer's Report Date
April 12, 2017
NHTSA Action Number
N/A
Potential Number of Units Affected
168
NHTSA CAMPAIGN ID Number
17V252000
Component
STEERING
Summary
Mercedes-Benz USA LLC. (MBUSA) is recalling certain 2013-2014 C250, C300 4MATIC, GLK250 4MATIC BLUETEC and GLK350 vehicles, 2013 C250 Coupe, C350, C350 4MATIC Coupe, C350 Coupe and C63 AMG Coupe vehicles, and 2013-2015 GLK350 4MATIC vehicles. The steering coupling connecting bolt may have been insufficiently tightened, possibly resulting in a loss of steering.
Consequence
A loss of steering can increase the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will inspect the steering coupling connecting bolt, tightening it as necessary, free of charge. The recall is expected to begin in May 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Notify
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
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Recall data provided by the National Highway Traffic Safety Administration