Close

Recall 16V644000

Lift Gate Falls Unexpectedly

Recall Details

The rear lift gate support struts may corrode and fail, and the lift gate may fall from the open position, or not stay open as expected. Dealers will replace the lift gate supports free of charge to resolve the concern.

Our Quick Take

The support struts that hold up the lift gate may corrode and break, resulting in the lift gate falling closed unexpectedly. This could injure someone at the rear of the vehicle.

What Should You Do?

Recall repairs on your Mazda must be performed by a Mazda dealership. Mazda will notify known owners of affected vehicles beginning in November, 2016. If you do not receive a notification, but wish to check to see if your vehicle is included, please contact one of your local Mazda dealerships. They will also check for any other incomplete recalls on your vehicle. For best results, be prepared to provide your Vehicle Identification Number (VIN) to the service department consultant you speak with. The Mazda recall number is 9916H.

Body, Interior & Misc., September 6, 2016

Original Recall from the NHTSA

Manufacturer's Report Date
September 6, 2016
NHTSA Action Number
N/A
Potential Number of Units Affected
580,455
NHTSA CAMPAIGN ID Number
16V644000
Component
STRUCTURE
Summary
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
Consequence
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Remedy
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. Mazda will send interim notifications to owners beginning November 1, 2016 and will mail a second notice when remedy parts are available. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Notify
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Not your car? Find your recalls now:
National Highway Traffic Safety Administration logo
Recall data provided by the National Highway Traffic Safety Administration