Recall 16V617000

Power Window Auto Reverse Feature Fails

Recall Details

The auto-reverse function of the automatic closing power windows may malfunction and fail to stop when something impedes the glass movement. Dealers will update the power window operating system software free of charge to resolve the concern.

Our Quick Take

The safety feature the stops the closing of a power window when something is in the way of it, like an arm or hand, may malfunction and fail to stop and reverse the direction. This can cause injury.

What Should You Do?

Recall repairs on your Ford must be performed by a Ford dealership. Ford will notify known owners of affected vehicles beginning in September, 2016. If you do not receive a notification, but wish to check to see if your vehicle is included, please contact one of your local Ford dealerships. They will also check for any other incomplete recalls on your vehicle. For best results, be prepared to provide your Vehicle Identification Number (VIN) to the service department consultant you speak with. The Ford recall number is 16C12.

Affected Cars

Electrical & Lights, August 24, 2016

Original Recall from the NHTSA

Manufacturer's Report Date
August 24, 2016
NHTSA Action Number
Potential Number of Units Affected
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
If a window closes on a body part, it can increase the risk of injury.
Ford has notified owners, and dealers will update the power window operating system software, free of charge. The recall began on September 8, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C12.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to
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Recall data provided by the National Highway Traffic Safety Administration