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Recall 14V704000

Potential Loss of Steering

Recall Details

Certain vehicles are being recalled because the upper intermediate steering shaft could separate resulting in loss of steering control. This recall includes models previously recalled under campaign #13V-385, these vehicles may have been incorrectly repaired. Dealers will inspect and replace the upper immediate shaft if necessary. If the steering column lower bearing has separated, a retainer clip will be installed.

Our Quick Take

Loss of steering control could occur unexpectedly while driving.

What Should You Do?

Ford will notify owners of affected vehicles beginning November 17, 2014. If you don't receive notification in a timely manner and believe you should have, please contact your dealer for further instruction. They may ask for your vehicle identification number (VIN), so please have it handy when you call. The Ford recall number is 14S25.

Suspension & Steering, November 5, 2014

Original Recall from the NHTSA

Manufacturer's Report Date
November 5, 2014
NHTSA Action Number
N/A
Potential Number of Units Affected
36,888
NHTSA CAMPAIGN ID Number
14V704000
Component
STEERING
Summary
Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed.
Consequence
Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.
Remedy
Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.
Notify
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
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Recall data provided by the National Highway Traffic Safety Administration