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Recall 14V286000

Power Steering Assist Loss

Recall Details

Due to an internal connection issue inside the steering gear, the electric power steering may stop functioning. This would make it difficult to steer the vehicle. Dealers will reprogram the power steering control module, as well as inspect the steering gear, replacing it as necessary. These repairs will be done free of charge to resolve the problem.

Our Quick Take

A malfunction of the electric power steering system can occur, causing loss of steering assist. This could make it difficult to steer and control the vehicle.

What Should You Do?

Ford notified owners of affected vehicles starting in July 2014. You can check with your dealer to see if your vehicle is involved in this program. It is helpful to have your VIN (Vehicle Identification Number) on hand when you contact them. The Ford recall number is 14S06.

Affected Cars

Suspension & Steering, May 29, 2014

Original Recall from the NHTSA

Manufacturer's Report Date
May 29, 2014
NHTSA Action Number
N/A
Potential Number of Units Affected
179,027
NHTSA CAMPAIGN ID Number
14V286000
Component
Summary
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
Consequence
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Remedy
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Notify
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
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Recall data provided by the National Highway Traffic Safety Administration