Honda Crosstour Questions

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I just would like to hear the map directions come through on my audio in the car instead of the I-phone, how do I sync it?
I tried 10 seconds hold procedure and it is not working.
I'm assuming I have a faulty multiplex unit or bad communication between my key fobs and the multiplex unit. Anyone know it this is true and if it is fixable? And what it might cost?
Dealer said it is common with Pilot. Problem is not too noticeable but I feel it. Software problem?
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