Navigation system wont open. New update won't load past first section of update.

What is your question?

System was working one day. Got notification from Chrysler of update. Next day system would not open. Ordered the $149. Thumb drive with 2 SD cards of software. Tried a number of times to load the update SD card but after 2 hours severaL ties trying it will never go past the first question. When I push button for navigation system it will not open anything or give you any options other than closing the navigation system.

What makes this problem better or worse?

Never gets better

How long has your 2016 Chrysler Town & Country had this problem?

About a week. Ordered update chrysler software that wont load.