How to update the Infontain system reset it

Hello, do you have any cords attached to the system? Any phones paired? Make sure you eliminate all presence of phones and cords first. Then, you might need to have someone perform a factory reset on the audio unit. A dealership may be needed as they have the diagnostic tools to interface with the audio unit. If the unit is not responsive to you, you won't be able to try and update anything. Use this link to find some shops near you that can help with your concern: www.repairpal.com/repair-shops