*Reduced deductible is not valid for any extended service plans purchased in Oregon or Washington.
**The minimum 12 month/12,000 mile warranty is provided by the RepairPal Certified shop, and is subject to exclusions, including but not limited to normal wear and tear items (such as tires, brake pads, clutches, wiper blades, etc.), wheel alignments and scheduled maintenance. For additional details, terms and conditions, please refer to your selected RepairPal Certified shop’s warranty at the time of purchase. CarMax is not responsible for the price guarantee/warranty, the repair guarantee or any charges or costs pertaining to the repair of your vehicle.
RepairPal Certified Shops are third-party service providers, and they are not owned or controlled by CarMax. RepairPal Certified Shops do not perform repairs under CarMax’s Limited Warranty, and they are not necessarily affiliated with specific vehicle manufacturers. CarMax receives compensation for this relationship.
Some Mazda CX-9 owners report experiencing engine failures due to coolant leaks, often attributed to common causes such as loose hose connections, broken radiators, failed water pumps, or cracked cylinder heads. Initially, a failing head gasket may not show symptoms until it impacts critical engine components, leading to issues like low coolant levels or dashboard warnings. Notably, some second-generation Mazda CX-9 models have been reported to develop coolant leaks, with documented cases up to the 2020 model year. Signs of a cracked cylinder head can include visible coolant leaks, green residue in the engine compartment, or a flashing thermostat light. Mazda has acknowledged this issue with Technical Service Bulletin TSB 01-002/23, which confirms the coolant leak problem in certain models. Owners facing engine failures due to these leaks beyond the warranty period may face challenges, but some have successfully had their engines replaced even after warranty expiration, suggesting that solutions might still be accessible.
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