Ford Expedition design flaw of sliding wireless charger cover causing items to fall into dash area on Ford Expedition

Submitted by Vehicle Owner · Jun 23, 2025
Published by RepairPal

Problem overview

Some Ford Expedition owners report experiencing issues with the sliding wireless charger cover, which can cause items to fall into the dash area. This design flaw has led to incidents where phones and other objects have dropped into the dash, necessitating significant labor to retrieve them at Ford dealerships. To mitigate this issue, some owners recommend keeping the wireless charging port cover permanently open, as the SYNC tab and handle can block objects from falling into the gap. Additionally, with the cover open, items are more likely to fall into the charging port cavity rather than the gap. Owners are advised to exercise caution when using the wireless charger and consider alternative charging methods, such as a fast charger plugged into the second-row AC outlet for more efficient charging. For those experiencing slow charging on the wireless pad, it is suggested to remove the phone case or adjust the phone's alignment to enhance charging speed.

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