A Cosmetic Crack May Develop on the Liftgate on Mercury Mountaineer

A cosmetic crack may develop on the plastic liftgate trim panel. Our technicians tell us the Ford has released a service procedure to replace the applique without damage the the liftgate glass.

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Average mileage: 86,383 (10,504–200,000)
6 model years affected: 2002, 2003, 2004, 2005, more2006, 2009
262 people reported this problem
159 people shared problem details
About a year and a half ago I noted that the plastic panel on the liftgate started to crack around the Mercury symbol. It developed into a full crack of the piece running top to bottom. I have also noted the same crack on several vehicles in town. I also noted that the newer models of Mountianeer don't have this cover on their vehicles. So my thinking is that Mercury knows about the problem but isn't willing to fix it.
Yesterday 1-14-2013 noticed huge crack down and around the emblem. I also thought someone tried to break in. Had oil changed today and the guy at the garage heard of this problem. Googled when I got home and see all these same complaints. Ford does need to address this
Same here. I noticed the crack a few months ago. It doesnt seem to effect the operation and I cant find any leaking. It just looks kinda crappy.
tailgate plastic cracked all the way across at center by logo
Jus purchased my 2002 mercury mountaineer, a month ago. Was shopping day before put grocery in bak, there was no damage to my tailgate. my daughter stopped by to visit pulled up behind mine and noticed the crack under my emblem on the tailgate. At first,thought it was vandalism but no other vehicles were damaged.There's other mercury mountaineer that live at other that's got same damage. THIS IS REALLY MESSED UP! WE PAY ALOT OF GOOD MONEY TO HAVE A NICE VEHICLES.THERE'S GOT TO BE SOME KIND OF JUSTICE! WHATEVER,THE CAUSE!FORD COMPANY SHOULD BE RESPONSIBLE FOR THERE DEFECTED PRODUCTS AND FIX! NOW THAT I HAVE THIS DAMAGE MAKES I WONDER WHATS GOING HAPPEN NEXT.
I have been noticing this problem on the lift gates for several months now. I just thought it was from people slamming the hatch shut. That apparently isn't the problem, since noticing this I have been very careful not to slam my hatch. I walked out on the driveway a short while ago and found mine has done the same thing and I know now it's not from slamming the hatch shut. The weather has been really cold the last couple of nights. I am now wandering if this might contribute to the problem. Whatever the cause, Ford should take responsibility and fix the problem. Apparently it's a manufacturing problem.
Noticed a crack a few months ago. It runs through the center of the Mercury emblem from top to bottom.
At 43908 miles noticed liftgate crack. Contacted dealer who worked with Ford and agreeded to fix it and charge me only $200. That was 1-19-2009. Today is 12-1-11 and the crack is back. Contacted dealer and they offered to fix it again for $800. Ford needs to address this issue!!
Got the same crack in my rear tailgate by the Mercury symbol.
I have a 2004 mercury mountaineer, that I have taken really good care of, one day there is a crack on the lift gate. There was no good reason for it, so I did a search and found out that it is a manufacturer problem. My SUV would be in excellent shape except for that crack. It is so upsetting because Ford does nothing for it and they don't take responsiblity for it.
Liftgate crack appeared around Mercury symbol from top to bottom of panel.
Our liftgate cracked to the left of the emblem a few years ago. I've seen several Mountaineers and Ford SUVs exhibiting the same defect.
Trim panel under the back glass crack, and didn't do anything to make it crack.
Thst cosmetic crack on the lift gate was present when I bought the vehicle used. I will get it fixed when I'm able to. I hate cracks and scratches on a vehicle.
Cracked lift gate at emblem. Not fixed yet
I have a crack on my liftgate that needs to be fixed. I just purchased the vechicle and obviously the person that owned it prior to me never had it fixed. How do i go about fixing it? I have a Ford dealer down the street from me, can i just take it there?
It never got fixed and is still cracked refuse to pay for there oroblems
Crack along the right side of the emblem on the back from top to bottom.
Bought this unit used with 93,000 miles. Mine did not have the infamous rear panel crack when bought. Now, three years later, out of the blue, it cracks. My crack starts above the Mercury emblem, runs down, then around the right side of the emblem then to bottom of emblem then straight down to bottom of panel. Also has another crack on the left side of emblem, from about the seven o'clock position then down to the bottom of the panel. So, if you don't have the crack now it does not mean you are safe, it can show up anytime. Guess there is no hope of fixing it. Have been looking on line for a replacement panel, no luck there. Guess it is off to the local body shop to see if they can do something with it.
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This is a cosmetic issue that is quite common. Will Ford pay to have it corrected?

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