Recall 18V803000

Rear Seat Frame Head Restraints Loosen

Recall Details

The rear seat headrests guide sleeves may be incorrectly welded to the seat frame, resulting in the headrests being unstable. Dealers will inspect the guide sleeves for incorrect welds and replace the rear seat frame as needed free of charge to resolve the concern.

Our Quick Take

The head restraints for the rear seats may have a manufacturing problem which makes them unstable. This would increase risk of injury to occupants in an accident.

What Should You Do?

Recall repairs on your Audi or Volkswagen must be performed by an Audi or Volkswagen dealership, respectively. Audi and Volkswagen will notify known owners of affected vehicles beginning in January, 2019. If you do not receive a notification, but wish to check to see if your vehicle is included, please contact one of your local Audi or Volkswagen dealerships. They will also check for any other incomplete recalls on your vehicle. For best results, be prepared to provide your Vehicle Identification Number (VIN) to the service department consultant you speak with. The Volkswagen recall number is 72H8 and the Audi recall number is 72H9.

Affected Cars

Body, Interior & Misc., November 14, 2018

Original Recall from the NHTSA

Manufacturer's Report Date
November 14, 2018
NHTSA Action Number
Potential Number of Units Affected
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen e-Golf and Golf R vehicles, and Audi A3 Sedan and RS3 vehicles. The rear seat frame head restraint guide sleeves may be incorrectly welded to the seat frame.
If the guide sleeves are incorrectly welded, in the event of a crash, the rear seat head restraints may have reduced stability, increasing the risk of injury.
Volkswagen and Audi will notify their owners, and dealers will inspect the guide sleeves for incorrect welds, replacing the rear seat frame, as necessary, free of charge. The recall is expected to begin January 11, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 72H8 (VW) and 72H9(Audi).
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to
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Recall data provided by the National Highway Traffic Safety Administration