Recall 17V394000

Air Bags Do Not Deploy As Needed In An Accident

Recall Details

During a service visit in which the restraint control module (RCM) is needing a software update, the necessary update may not be received. This could cause the air bag system to not deploy the air bags as needed in an accident. Dealers will update the RCM with the latest available software free of charge to resolve the concern.

Our Quick Take

The air bags of the vehicle may not deploy as needed during an accident if the software update for the restraint control module does not occur during vehicle service and repair. This would cause increased risk of occupant injury.

What Should You Do?

Recall repairs on your Jaguar must be performed by a Jaguar dealership. Jaguar will notify known owners of affected vehicles beginning in August, 2017. If you do not receive a notification, but wish to check to see if your vehicle is included, please contact one of your local Jaguar dealerships. They will also check for any other incomplete recalls on your vehicle. For best results, be prepared to provide your Vehicle Identification Number (VIN) to the service department consultant you speak with.

Affected Cars

Body, Interior & Misc., June 22, 2017

Original Recall from the NHTSA

Manufacturer's Report Date
June 22, 2017
NHTSA Action Number
Potential Number of Units Affected
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2010-2011 XJ vehicles. If, while servicing the vehicle, the vehicle does not successfully receive an update to the Restraint Control Module (RCM) software, the default air bag calibration settings may be incorrect.
In the event of a crash, the incorrect calibration may not activate the air bag deployment as intended, increasing the risk of injury.
Jaguar will notify owners, and dealers will update the RCM with the latest software, free of charge. The recall is expected to begin on August 18, 2017. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H034.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to
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Recall data provided by the National Highway Traffic Safety Administration