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Recall 17V287000

Front Seat Headrests May Be Improper For Vehicle

Recall Details

The front seat headrests may not be able to adequately restrain the front seat passenger's heads in a collision. Dealers will replace the front seat head restraints, free of charge to resolve the concern.

Our Quick Take

The front seat headrests may cause the vehicle occupants heads to be inadequately restrained in an accident. This would increase risk of occupant injury. 

What Should You Do?

Recall repairs on your Volkswagen must be performed by a Volkswagen dealership. Volkswagen will notify known owners of affected vehicles beginning in June, 2017. If you do not receive a notification, but wish to check to see if your vehicle is included, please contact one of your local Volkswagen dealerships. They will also check for any other incomplete recalls on your vehicle. For best results, be prepared to provide your Vehicle Identification Number (VIN) to the service department consultant you speak with. The Volkswagen recall number is 72G5.

Affected Cars

Body, Interior & Misc., April 28, 2017

Original Recall from the NHTSA

Manufacturer's Report Date
April 28, 2017
NHTSA Action Number
N/A
Potential Number of Units Affected
23
NHTSA CAMPAIGN ID Number
17V287000
Component
SEATS

Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2017 CC vehicles. Incorrect front seat head restraints (rests) may have been installed, possibly resulting in the seat occupant's head being inadequately restrained in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."
Consequence
If the seat occupant's head is inadequately restrained in the event of a crash, they have an increased risk of injury.
Remedy
Volkswagen will notify owners, and dealers will replace the front seat head restraints, free of charge. The recall is expected to begin in June 2017. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72G5.
Notify
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
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Recall data provided by the National Highway Traffic Safety Administration