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Recall 15V415000

Liftgate Falls Closed Without Warning

Recall Details

The power liftgate may fall suddenly from the open position due to the failure of the struts that support it when open. Dealers will update the software for the liftgate actuator motor control unit to prevent rapid closing of the liftgate free of charge to resolve the problem.

Our Quick Take

The struts that hold up the power liftgate may suddenly fail, resulting in the liftgate falling closed.  If this happens, someone may be struck and injured by the falling liftgate.

What Should You Do?

General Motors will notify owners of affected vehicles (a timetable for notification is not available as of the time of this writing). You can check with your dealer to see if your vehicle is involved in this program. It is helpful to have your VIN (Vehicle Identification Number) on hand when you contact them. The General Motors recall number is 15240.

Body, Interior & Misc., June 30, 2015

Original Recall from the NHTSA

Manufacturer's Report Date
June 30, 2015
NHTSA Action Number
N/A
Potential Number of Units Affected
686,287
NHTSA CAMPAIGN ID Number
15V415000
Component
STRUCTURE
Summary
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to February 29, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence
If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy
GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
Notify
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
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Recall data provided by the National Highway Traffic Safety Administration