Recall 14V396000

Ignition Key Cylinder Turns Off Engine Unintentionally

Recall Details

The ignition key could turn to the off or accessory position while driving. The engine can stall and various safety components, power steering and power brakes may stop functioning. The dealer will modify the ignition switch free of charge to correct the problem.

Our Quick Take

The ignition key could turn to the off or accessory position while driving. The engine can stall, causing the loss of various components such as the airbags, power steering and power braking which could lead to a crash.

What Should You Do?

Volkswagen will notify owners of affective vehicles beginning in July 2014. Additionally, you may contact your dealership to see if your vehicle is affected. The dealership may ask for your VIN (Vehicle Identification Number), so please have it on hand when you contact them. Volkswagen suggests removing all other keys and and remotes from the key ring, leaving only the ignition key for operating the vehicle. The Volkswagen recall number is 28G1/U8.

Electrical & Lights, July 01, 2014

Original Recall from the NHTSA

Manufacturer's Report Date
July 01, 2014
NHTSA Action Number
Potential Number of Units Affected
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring.Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009 Routan vehicles. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Volkswagen will notify owners, and dealers will modify the ignition switch, free of charge. Owners may contact Volkswagen customer service at 1- 800-822-8987. An interim notice was mailed to owners on August 29, 2014. Volkswagen's number for this recall is 28G1/U8. Note: This campaign is an expansion of NHTSA Recall No. 11V-151.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to
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Recall data provided by the National Highway Traffic Safety Administration