2017 Ram ProMaster 3500 Window Won't Go Up Or Down

Resolve 2017 Ram ProMaster 3500 window issues effectively

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Reviewed by
Aisha
Written by RepairPal Car Genius
Updated January 14, 2025
0%
36% chance it's the
Fuse, Relay or Electrical System
0%
20% chance it's the
Window Motor
0%
24% chance it's the
Window Regulator
0%
20% chance it's
Something else
The most common reasons a 2017 Ram ProMaster 3500 window won't go up or down are window's electrical system such as a fuse or relay, a broken window motor, or a broken window regulator.
  • Fuse, Relay or Electrical System: A blown fuse or a faulty relay can disrupt the electrical circuit, causing components to fail or operate intermittently.
  • Window Motor: A faulty window motor or a broken window regulator can prevent the window from moving up or down properly.
  • Window Regulator: A faulty window regulator can cause the window to become stuck or operate erratically due to worn gears or a broken cable.
Proper diagnosis will determine the exact cause of your symptom, saving you money on unnecessary repairs. The diagnostic experts at RepairPal Certified shops have the right tools and experience to solve any symptom.

How much does it cost to fix a 2017 Ram ProMaster 3500 window won't go up or down?

Common Repairs

The total repair cost will vary based on the condition of your vehicle and the number of repairs needed to fix your symptom. Proper diagnosis will save you money by finding the exact repairs needed to fix your car right the first time.

If one of the windows in a vehicle will not open or close properly, a failing door window regulator might be the cause. A window that is moving intermittently, or one that gets stuck on the way up or down, could also indicate a broken regulator. Other symptoms might include a clicking, chattering, or grinding noise when the window moves. In some cases a severely damaged window regulator could cause the window to drop inside the door.

When a switch can not make contact and close the circuit, the window cannot be raised and lowered. If the switch on the driver's door will not raise or lower the window in question, but the switch on the corresponding door works just fine, this is a good indication that there is a switch failure. This works the other way around, as well. If the switch on the door does not cause the window to function, but the driver's switch does, that is an indication of a passenger door window switch failure.

Due to the nature of electrical systems on modern vehicles, the range of problems these can cause are nearly limitless. However, there is a way to categorize them in two ways. Permanent and intermittent problems. Permanent problems appear and remain. This may be the vehicle will not start, the radio does not work, or the door chime will not turn off among many, many others. These problems are more straight-forward to diagnose since they present themselves at all time. This means there will always be a fault to find. Intermittent electrical problems, however, can be difficult or impossible to locate, since they appear then disappear without warning. The best case scenario for an intermittent issue is when replicating the problem is easily accomplished and understood. This allows a technician to make an issue semi-permanent, allowing them to find the fault. Other issues that come and go without warning and cannot be replicated on demand must occur when the technician is servicing the vehicle, otherwise there is no problem to correct. It is most important to understand that electrical system faults always require inspection, and can include the vehicle working in any manner, or not working at all.

Like we noted in the last section, general diagnosis symptoms are the most vague of the bunch. There are several diagnostic spectrums, electrical diagnosis, drivability diagnostics, engine diagnostics, transmission diagnostics, and the list could continue for about 5 or 10 more spectrums of diagnostics. The most important take-away here, is that general diagnostics are diagnostics that have no other spectrum in which they fit, or the problem is unknown. This means that any vehicle left outside of a repair facility with the keys and an authorization to perform diagnosis will be diagnosed under the general diagnosis spectrum.

What steps should I take to diagnose the window issue in my 2017 Ram ProMaster 3500?

To effectively diagnose the window issue in your 2017 Ram ProMaster 3500, begin with a systematic approach that prioritizes simpler solutions before delving into more complex diagnostics. Start by checking the fuse associated with the window in the fuse box, as a blown fuse is a common and easily fixable problem. If the fuse is intact, proceed to test the window switch to ensure it is functioning correctly; a faulty switch can often be the culprit behind window malfunctions. Next, inspect the wiring connected to the window motor for any signs of damage or loose connections, as these can disrupt the power supply necessary for operation. If the wiring appears intact, use a multimeter to test the window motor for power and ground signals; if the motor is not receiving power, it may need replacement. Additionally, examine the window regulator, which is crucial for the window's movement; a malfunctioning regulator can prevent the window from operating smoothly. Finally, check for any obstructions in the window track that could hinder its movement. By following this diagnostic approach, you can efficiently identify the root cause of the window issue and take the appropriate steps to resolve it.

What are the common problems that could cause the window to not go up or down in a 2017 Ram ProMaster 3500?

When dealing with a window that won't go up or down in a 2017 Ram ProMaster 3500, it's essential to understand the common problems that could be at play. One of the most frequent culprits is a faulty window regulator, which is responsible for the movement of the window. If this component fails, the window may become inoperable. Additionally, issues with the power window switch can prevent the window from responding, as a damaged switch may not relay the necessary signals to the window motor. Speaking of the motor, if it malfunctions, the window will be unable to move at all. Electrical problems, such as blown fuses or wiring issues, can also disrupt the window's operation, making it crucial to check the vehicle's electrical system. Another possibility is that the window has come off its track, which can happen due to wear and tear or physical damage, leading to a stuck window. Lastly, a snapped window regulator cable can leave the window immobilized in one position. By identifying and addressing these issues, you can effectively troubleshoot and resolve the window malfunction in your ProMaster 3500.

How urgent is the window malfunction in my 2017 Ram ProMaster 3500, and what steps should I take to address it?

When faced with a window malfunction in your 2017 Ram ProMaster 3500, it is crucial to recognize the urgency of the situation. A malfunctioning window can compromise your safety by obstructing visibility and creating a security risk if left partially open. Ignoring these symptoms can lead to more significant issues, including potential damage to the window mechanism or even the vehicle's interior. Therefore, it is advisable to assess the severity of the malfunction immediately. If the window is stuck, consider contacting a professional mechanic or auto glass specialist who can accurately diagnose and repair the issue. While DIY fixes may seem appealing, they often lead to further complications, making professional intervention the safest choice. Additionally, if you cannot have the window repaired right away, take precautionary measures to protect your vehicle from the elements and theft. Regular maintenance checks can also help prevent future malfunctions, ensuring your vehicle remains safe and functional. Addressing window issues promptly not only safeguards your vehicle but also enhances your overall driving experience.

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