Toyota Prius navigation system freezes along with phone and radio issues unresolved by dealers on Toyota Prius

Submitted by Vehicle Owner · Jun 23, 2025
Published by RepairPal

Problem overview

Some Toyota Prius owners report experiencing issues with their navigation systems freezing, including intermittent display of horizontal white bars and occasional functionality. Additionally, some users have noted that phone connectivity can cause the radio to reboot, leading to a frustrating cycle of reboots upon reconnection. Persistent problems with the infotainment system freezing after phone calls have also been reported, often requiring a complete system reset to resolve. Unresolved radio issues, such as non-functional buttons affecting power and station changes, further complicate the user experience. Furthermore, complaints about the satellite radio system's performance and ongoing Bluetooth connection problems persist, despite dealer attempts to address these concerns. Users have found that system updates and navigation card replacements do not fully resolve these issues, indicating a need for clear communication with dealers regarding specific symptoms for further assistance.

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