Chrysler 200 headrest deployed unexpectedly and is broken, unable to retract on Chrysler 200

Some Chrysler 200 owners report experiencing issues with unexpected headrest deployment, which can result in the headrest becoming broken and unable to retract. These problems may stem from sheared latches that require replacement rather than a simple reset. Additionally, the Active Head Restraints (AHR) in the Chrysler 200, designed for occupant whiplash protection, should only be serviced by trained technicians. There have been reports of spontaneous deployment of the AHR system in Chrysler, Jeep, and Dodge vehicles, potentially causing harm to occupants. Fiat Chrysler has issued recalls for certain older models, including the 2012 and 2013 Chrysler 200, due to headrest malfunctions during rear collisions. According to I-CAR recommendations, if the AHR is damaged or ineffective, it must be replaced as it cannot be repaired. Furthermore, if the AHR units have deployed, both driver and passenger side units require specific reset procedures. To retract the AHR cushion, owners must pull it downward to allow the linkage to return to its neutral position before compressing it against the rear trim cover.