2015 Mercedes-Benz ML400 Window Won't Go Up Or Down

Resolve 2015 Mercedes-Benz ML400 window issues with effective repair solutions.

Find Repair Location
Reviewed by
Andrew Hajjar
Written by RepairPal Car Genius
Updated January 14, 2025
0%
36% chance it's the
Fuse, Relay or Electrical System
0%
20% chance it's the
Window Motor
0%
24% chance it's the
Window Regulator
0%
20% chance it's
Something else
The most common reasons a 2015 Mercedes-Benz ML400 window won't go up or down are window's electrical system such as a fuse or relay, a broken window motor, or a broken window regulator.
  • Fuse, Relay or Electrical System: A blown fuse or a faulty relay can disrupt the electrical circuit, causing components to fail or operate intermittently.
  • Window Motor: A faulty window motor or a broken window regulator can prevent the window from moving up or down properly.
  • Window Regulator: A faulty window regulator can cause the window to become stuck or operate erratically due to worn gears or a broken cable.
Proper diagnosis will determine the exact cause of your symptom, saving you money on unnecessary repairs. The diagnostic experts at RepairPal Certified shops have the right tools and experience to solve any symptom.

How much does it cost to fix a 2015 Mercedes-Benz ML400 window won't go up or down?

Common Repairs

The total repair cost will vary based on the condition of your vehicle and the number of repairs needed to fix your symptom. Proper diagnosis will save you money by finding the exact repairs needed to fix your car right the first time.

If the door window motor fails, the window may not open or close, or it may operate intermittently. Traditionally, problems with power windows were caused by faulty switches or electrical wiring - especially the wires running between the door and the vehicle body that are subjected to repeated flexing. In these cases, the window might operate intermittently when the door is opened and closed. While this may still be the case on newer cars, it is increasingly common to find window motor problems that originate with a control module. Still, the switches and wiring should be checked thoroughly before replacing a window motor.

If one of the windows in a vehicle will not open or close properly, a failing door window regulator might be the cause. A window that is moving intermittently, or one that gets stuck on the way up or down, could also indicate a broken regulator. Other symptoms might include a clicking, chattering, or grinding noise when the window moves. In some cases a severely damaged window regulator could cause the window to drop inside the door.

When a switch can not make contact and close the circuit, the window cannot be raised and lowered. If the switch on the driver's door will not raise or lower the window in question, but the switch on the corresponding door works just fine, this is a good indication that there is a switch failure. This works the other way around, as well. If the switch on the door does not cause the window to function, but the driver's switch does, that is an indication of a passenger door window switch failure.

Due to the nature of electrical systems on modern vehicles, the range of problems these can cause are nearly limitless. However, there is a way to categorize them in two ways. Permanent and intermittent problems. Permanent problems appear and remain. This may be the vehicle will not start, the radio does not work, or the door chime will not turn off among many, many others. These problems are more straight-forward to diagnose since they present themselves at all time. This means there will always be a fault to find. Intermittent electrical problems, however, can be difficult or impossible to locate, since they appear then disappear without warning. The best case scenario for an intermittent issue is when replicating the problem is easily accomplished and understood. This allows a technician to make an issue semi-permanent, allowing them to find the fault. Other issues that come and go without warning and cannot be replicated on demand must occur when the technician is servicing the vehicle, otherwise there is no problem to correct. It is most important to understand that electrical system faults always require inspection, and can include the vehicle working in any manner, or not working at all.

Like we noted in the last section, general diagnosis symptoms are the most vague of the bunch. There are several diagnostic spectrums, electrical diagnosis, drivability diagnostics, engine diagnostics, transmission diagnostics, and the list could continue for about 5 or 10 more spectrums of diagnostics. The most important take-away here, is that general diagnostics are diagnostics that have no other spectrum in which they fit, or the problem is unknown. This means that any vehicle left outside of a repair facility with the keys and an authorization to perform diagnosis will be diagnosed under the general diagnosis spectrum.

What are the steps to diagnose a non-functioning window in a 2015 Mercedes-Benz ML400?

To effectively diagnose a non-functioning window in your 2015 Mercedes-Benz ML400, start with the simplest solutions before delving into more complex issues. Begin by testing the window switch to ensure it is operational; if it controls other windows, the switch is likely not the problem. Next, inspect the fuse box for any blown fuses associated with the window circuit, as replacing a blown fuse can often resolve the issue quickly. If the switch and fuses are functioning, proceed to test the window motor using a multimeter to check for power and ground; a lack of response despite power indicates a potential motor replacement is necessary. Additionally, examine the window regulator for any signs of damage, as a faulty regulator can prevent the window from operating correctly. Finally, inspect the wiring and connections for any signs of wear or corrosion, as these can disrupt the electrical flow. If these steps do not yield results, it may be time to consult a professional mechanic for further assistance. By following this diagnostic approach, you can systematically identify and address the issue with your window, saving time and potentially costly repairs.

What are the common problems that could cause the window in a 2015 Mercedes-Benz ML400 to stop working?

When dealing with a non-functioning window in a 2015 Mercedes-Benz ML400, it's essential to understand the common problems that may be at play. One of the primary culprits is the window regulator, which is crucial for the window's movement; if it fails, the window will not operate correctly. Additionally, a faulty window switch can hinder the window's functionality, preventing it from responding when pressed. Another frequent issue is a blown fuse, which can interrupt the power supply to the window motor, effectively stopping the window from moving. The window motor itself may also malfunction, leading to similar problems. Lastly, if the window has come off its track, it will struggle to move up or down smoothly. By identifying these potential issues, DIYers can take the first steps toward troubleshooting and resolving the window malfunction in their vehicle.

How urgent is it to repair the malfunctioning window in my 2015 Mercedes-Benz ML400?

When it comes to the urgency of repairing a malfunctioning window in your 2015 Mercedes-Benz ML400, the consequences of neglecting this issue cannot be overstated. A window that fails to operate correctly can create significant safety hazards, particularly if it becomes stuck in the open position, leaving your vehicle vulnerable to theft and environmental damage. In emergency situations, a malfunctioning window may impede your ability to exit the vehicle quickly, which is why prompt repairs are essential. Additionally, exposure to the elements can lead to interior damage, affecting both the comfort and value of your car. From a security standpoint, a window that does not close properly can make your vehicle an easy target for break-ins, further underscoring the need for immediate attention. Lastly, it’s important to consider that driving with a malfunctioning window may violate local road safety regulations, potentially resulting in fines or legal repercussions. Therefore, addressing the repair of your window should be a top priority to ensure the safety, security, and compliance of your vehicle.

You’ve got options with RepairPal

Whether you need a more accurate auto repair estimate or help finding a reputable shop in your area, we’ve got you covered.