2016 Mercedes-Benz GLE550e Window Won't Go Up Or Down

Resolve 2016 Mercedes-Benz GLE550e window issues with effective repair solutions.

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Reviewed by
Bo Fader
Written by RepairPal Car Genius
Updated January 14, 2025
0%
36% chance it's the
Fuse, Relay or Electrical System
0%
20% chance it's the
Window Motor
0%
24% chance it's the
Window Regulator
0%
20% chance it's
Something else
The most common reasons a 2016 Mercedes-Benz GLE550e window won't go up or down are window's electrical system such as a fuse or relay, a broken window motor, or a broken window regulator.
  • Fuse, Relay or Electrical System: A blown fuse or a faulty relay can disrupt the electrical circuit, causing components to fail or operate intermittently.
  • Window Motor: A faulty window motor or a broken window regulator can prevent the window from moving up or down properly.
  • Window Regulator: A faulty window regulator can cause the window to become stuck or operate erratically due to worn gears or a broken cable.
Proper diagnosis will determine the exact cause of your symptom, saving you money on unnecessary repairs. The diagnostic experts at RepairPal Certified shops have the right tools and experience to solve any symptom.

How much does it cost to fix a 2016 Mercedes-Benz GLE550e window won't go up or down?

Common Repairs

The total repair cost will vary based on the condition of your vehicle and the number of repairs needed to fix your symptom. Proper diagnosis will save you money by finding the exact repairs needed to fix your car right the first time.

If the door window motor fails, the window may not open or close, or it may operate intermittently. Traditionally, problems with power windows were caused by faulty switches or electrical wiring - especially the wires running between the door and the vehicle body that are subjected to repeated flexing. In these cases, the window might operate intermittently when the door is opened and closed. While this may still be the case on newer cars, it is increasingly common to find window motor problems that originate with a control module. Still, the switches and wiring should be checked thoroughly before replacing a window motor.

If one of the windows in a vehicle will not open or close properly, a failing door window regulator might be the cause. A window that is moving intermittently, or one that gets stuck on the way up or down, could also indicate a broken regulator. Other symptoms might include a clicking, chattering, or grinding noise when the window moves. In some cases a severely damaged window regulator could cause the window to drop inside the door.

When a switch can not make contact and close the circuit, the window cannot be raised and lowered. If the switch on the driver's door will not raise or lower the window in question, but the switch on the corresponding door works just fine, this is a good indication that there is a switch failure. This works the other way around, as well. If the switch on the door does not cause the window to function, but the driver's switch does, that is an indication of a passenger door window switch failure.

Due to the nature of electrical systems on modern vehicles, the range of problems these can cause are nearly limitless. However, there is a way to categorize them in two ways. Permanent and intermittent problems. Permanent problems appear and remain. This may be the vehicle will not start, the radio does not work, or the door chime will not turn off among many, many others. These problems are more straight-forward to diagnose since they present themselves at all time. This means there will always be a fault to find. Intermittent electrical problems, however, can be difficult or impossible to locate, since they appear then disappear without warning. The best case scenario for an intermittent issue is when replicating the problem is easily accomplished and understood. This allows a technician to make an issue semi-permanent, allowing them to find the fault. Other issues that come and go without warning and cannot be replicated on demand must occur when the technician is servicing the vehicle, otherwise there is no problem to correct. It is most important to understand that electrical system faults always require inspection, and can include the vehicle working in any manner, or not working at all.

Like we noted in the last section, general diagnosis symptoms are the most vague of the bunch. There are several diagnostic spectrums, electrical diagnosis, drivability diagnostics, engine diagnostics, transmission diagnostics, and the list could continue for about 5 or 10 more spectrums of diagnostics. The most important take-away here, is that general diagnostics are diagnostics that have no other spectrum in which they fit, or the problem is unknown. This means that any vehicle left outside of a repair facility with the keys and an authorization to perform diagnosis will be diagnosed under the general diagnosis spectrum.

What are the steps to diagnose the window malfunction in a 2016 Mercedes-Benz GLE550e?

When diagnosing a window malfunction in a 2016 Mercedes-Benz GLE550e, it's essential to adopt a systematic approach that begins with the simplest solutions before progressing to more complex diagnostics. Start by checking the window switch, as a malfunctioning switch can often be the root of the problem. If the switch appears to be operational, the next step is to inspect the fuses related to the window system; a blown fuse can easily disrupt functionality. If both the switch and fuses are in good condition, proceed to test the window motor, which is crucial for the window's movement. Should the motor be functioning correctly, examine the window regulator for any signs of damage or malfunction, as this component is vital for the window's operation. Additionally, inspect the wiring connected to the window system for any damage or loose connections, as faulty wiring can lead to operational issues. If these steps do not resolve the problem, it may be time to consult a professional mechanic or an authorized Mercedes-Benz service center for a more thorough diagnosis and repair. By following this structured diagnostic approach, you can effectively identify and address the window malfunction in your vehicle.

What are the common problems that could cause the window in a 2016 Mercedes-Benz GLE550e to stop functioning?

When dealing with a non-functioning window in a 2016 Mercedes-Benz GLE550e, it's essential to consider several common problems that could be at play. One of the primary culprits is the window regulator, which is crucial for the movement of the window; if it fails, the window may become stuck. Another potential issue is the window motor, which powers the window's movement; a malfunction here can prevent the window from responding to commands. Additionally, electrical problems such as blown fuses or damaged wiring can disrupt the window's operation, making it vital to check the vehicle's electrical system. The window switch itself may also be faulty, leading to a lack of response when attempting to operate the window. Lastly, if the window has come off its track, it may not move smoothly or at all, requiring realignment. By understanding these common issues, DIYers can effectively diagnose and address the problems affecting their vehicle's windows.

How urgent is it to fix the non-operational window in my 2016 Mercedes-Benz GLE550e?

When faced with a non-operational window in your 2016 Mercedes-Benz GLE550e, it is crucial to recognize the urgency of the situation. A malfunctioning window not only compromises your visibility while driving, which can lead to dangerous situations, but it also poses significant safety risks, particularly in adverse weather conditions. Additionally, an open or improperly closing window can leave your vehicle vulnerable to theft, making it essential to address this issue promptly to safeguard your belongings. Beyond safety and security, a non-functioning window can expose your car's interior to harsh weather elements, potentially leading to costly damage over time. Furthermore, the discomfort of driving with a malfunctioning window, especially during extreme temperatures, can detract from your overall driving experience. Therefore, it is advisable to prioritize the repair of your window to ensure your safety, protect your vehicle, and enhance your comfort on the road.

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2016 Mercedes-Benz GLE550e Window Issues & Repair Costs