2016 Mercedes-Benz GLE400 Window Won't Go Up Or Down

Common Causes of Window Malfunctions in Your 2016 Mercedes-Benz GLE400 and How to Fix Them

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Reviewed by
Andrew Hajjar
Written by RepairPal Car Genius
Updated January 14, 2025
0%
36% chance it's the
Fuse, Relay or Electrical System
0%
20% chance it's the
Window Motor
0%
24% chance it's the
Window Regulator
0%
20% chance it's
Something else
The most common reasons a 2016 Mercedes-Benz GLE400 window won't go up or down are window's electrical system such as a fuse or relay, a broken window motor, or a broken window regulator.
  • Fuse, Relay or Electrical System: A blown fuse or a faulty relay can disrupt the electrical circuit, causing components to fail or operate intermittently.
  • Window Motor: A faulty window motor or a broken window regulator can prevent the window from moving up or down properly.
  • Window Regulator: A faulty window regulator can cause the window to become stuck or operate erratically due to worn gears or a broken cable.
Proper diagnosis will determine the exact cause of your symptom, saving you money on unnecessary repairs. The diagnostic experts at RepairPal Certified shops have the right tools and experience to solve any symptom.

How much does it cost to fix a 2016 Mercedes-Benz GLE400 window won't go up or down?

Common Repairs

The total repair cost will vary based on the condition of your vehicle and the number of repairs needed to fix your symptom. Proper diagnosis will save you money by finding the exact repairs needed to fix your car right the first time.

If the door window motor fails, the window may not open or close, or it may operate intermittently. Traditionally, problems with power windows were caused by faulty switches or electrical wiring - especially the wires running between the door and the vehicle body that are subjected to repeated flexing. In these cases, the window might operate intermittently when the door is opened and closed. While this may still be the case on newer cars, it is increasingly common to find window motor problems that originate with a control module. Still, the switches and wiring should be checked thoroughly before replacing a window motor.

If one of the windows in a vehicle will not open or close properly, a failing door window regulator might be the cause. A window that is moving intermittently, or one that gets stuck on the way up or down, could also indicate a broken regulator. Other symptoms might include a clicking, chattering, or grinding noise when the window moves. In some cases a severely damaged window regulator could cause the window to drop inside the door.

When a switch can not make contact and close the circuit, the window cannot be raised and lowered. If the switch on the driver's door will not raise or lower the window in question, but the switch on the corresponding door works just fine, this is a good indication that there is a switch failure. This works the other way around, as well. If the switch on the door does not cause the window to function, but the driver's switch does, that is an indication of a passenger door window switch failure.

Due to the nature of electrical systems on modern vehicles, the range of problems these can cause are nearly limitless. However, there is a way to categorize them in two ways. Permanent and intermittent problems. Permanent problems appear and remain. This may be the vehicle will not start, the radio does not work, or the door chime will not turn off among many, many others. These problems are more straight-forward to diagnose since they present themselves at all time. This means there will always be a fault to find. Intermittent electrical problems, however, can be difficult or impossible to locate, since they appear then disappear without warning. The best case scenario for an intermittent issue is when replicating the problem is easily accomplished and understood. This allows a technician to make an issue semi-permanent, allowing them to find the fault. Other issues that come and go without warning and cannot be replicated on demand must occur when the technician is servicing the vehicle, otherwise there is no problem to correct. It is most important to understand that electrical system faults always require inspection, and can include the vehicle working in any manner, or not working at all.

Like we noted in the last section, general diagnosis symptoms are the most vague of the bunch. There are several diagnostic spectrums, electrical diagnosis, drivability diagnostics, engine diagnostics, transmission diagnostics, and the list could continue for about 5 or 10 more spectrums of diagnostics. The most important take-away here, is that general diagnostics are diagnostics that have no other spectrum in which they fit, or the problem is unknown. This means that any vehicle left outside of a repair facility with the keys and an authorization to perform diagnosis will be diagnosed under the general diagnosis spectrum.

What are the steps to diagnose the window malfunction in a 2016 Mercedes-Benz GLE400?

To effectively diagnose a window malfunction in a 2016 Mercedes-Benz GLE400, it's essential to adopt a systematic approach that begins with the simplest solutions before progressing to more complex diagnostics. Start by checking the window switch, as a faulty switch is often the most straightforward issue to resolve. If the switch appears functional, move on to inspect the fuse box for any blown fuses that could disrupt the window's operation. Next, test the window motor to ensure it is operational; a malfunctioning motor may require replacement. Following this, examine the window regulator, which is crucial for the window's movement, as any issues here can lead to significant problems. Additionally, inspect the wiring connected to the window system for any signs of damage or loose connections, as these can also cause malfunctions. Finally, if the problem persists, utilize a diagnostic tool to scan for error codes that may provide insight into more complex issues affecting the window system. By following this structured diagnostic approach, you can efficiently identify and address the root cause of the window malfunction.

What are the common problems that could cause the window of a 2016 Mercedes-Benz GLE400 to stop working?

When the window of a 2016 Mercedes-Benz GLE400 stops functioning, several common issues may be at play. One of the primary culprits is a faulty window regulator, which can hinder the window's ability to move up or down. Additionally, a defective window motor may prevent the window from responding to switch commands, leaving it stuck in place. Electrical problems, such as blown fuses or damaged wiring, can also disrupt the window's operation, making it essential to check the vehicle's electrical system. Another potential issue is a malfunctioning window switch, which may fail to send the correct signals to the window motor. In some cases, the window may have come off its track, causing it to move unevenly or become stuck. Lastly, any damage to the window glass itself, such as cracks or chips, can impede its movement. Accurately diagnosing the specific issue is crucial for DIY repairs, as it will guide you in selecting the right solution to restore the window's functionality.

How urgent is it to repair the malfunctioning window in a 2016 Mercedes-Benz GLE400?

When assessing the urgency of repairing a malfunctioning window in a 2016 Mercedes-Benz GLE400, it is crucial to recognize the potential safety and security risks involved. A window that is stuck in either an open or closed position can compromise the vehicle's security, making it susceptible to theft or damage from environmental factors. For instance, an open window can expose the interior to rain or snow, leading to costly repairs and discomfort for passengers. Moreover, the inability to control the window can significantly affect driving comfort, particularly in extreme weather conditions where ventilation or protection from the elements is necessary. Therefore, addressing the malfunction promptly is essential not only for the safety and security of the vehicle but also for the overall driving experience. Taking immediate action can prevent further complications and ensure that both the vehicle and its occupants remain protected.

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Troubleshooting 2016 Mercedes-Benz GLE400 Window Issues