2020 Mercedes-Benz GLB250 Window Won't Go Up Or Down

Resolve 2020 Mercedes-Benz GLB250 window issues effectively and restore functionality.

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Reviewed by
Bo Fader
Written by RepairPal Car Genius
Updated January 14, 2025
0%
36% chance it's the
Fuse, Relay or Electrical System
0%
20% chance it's the
Window Motor
0%
24% chance it's the
Window Regulator
0%
20% chance it's
Something else
The most common reasons a 2020 Mercedes-Benz GLB250 window won't go up or down are window's electrical system such as a fuse or relay, a broken window motor, or a broken window regulator.
  • Fuse, Relay or Electrical System: A blown fuse or a faulty relay can disrupt the electrical circuit, causing components to fail or operate intermittently.
  • Window Motor: A faulty window motor or a broken window regulator can prevent the window from moving up or down properly.
  • Window Regulator: A faulty window regulator can cause the window to become stuck or operate erratically due to worn gears or a broken cable.
Proper diagnosis will determine the exact cause of your symptom, saving you money on unnecessary repairs. The diagnostic experts at RepairPal Certified shops have the right tools and experience to solve any symptom.

How much does it cost to fix a 2020 Mercedes-Benz GLB250 window won't go up or down?

Common Repairs

The total repair cost will vary based on the condition of your vehicle and the number of repairs needed to fix your symptom. Proper diagnosis will save you money by finding the exact repairs needed to fix your car right the first time.

If the door window motor fails, the window may not open or close, or it may operate intermittently. Traditionally, problems with power windows were caused by faulty switches or electrical wiring - especially the wires running between the door and the vehicle body that are subjected to repeated flexing. In these cases, the window might operate intermittently when the door is opened and closed. While this may still be the case on newer cars, it is increasingly common to find window motor problems that originate with a control module. Still, the switches and wiring should be checked thoroughly before replacing a window motor.

If one of the windows in a vehicle will not open or close properly, a failing door window regulator might be the cause. A window that is moving intermittently, or one that gets stuck on the way up or down, could also indicate a broken regulator. Other symptoms might include a clicking, chattering, or grinding noise when the window moves. In some cases a severely damaged window regulator could cause the window to drop inside the door.

When a switch can not make contact and close the circuit, the window cannot be raised and lowered. If the switch on the driver's door will not raise or lower the window in question, but the switch on the corresponding door works just fine, this is a good indication that there is a switch failure. This works the other way around, as well. If the switch on the door does not cause the window to function, but the driver's switch does, that is an indication of a passenger door window switch failure.

Due to the nature of electrical systems on modern vehicles, the range of problems these can cause are nearly limitless. However, there is a way to categorize them in two ways. Permanent and intermittent problems. Permanent problems appear and remain. This may be the vehicle will not start, the radio does not work, or the door chime will not turn off among many, many others. These problems are more straight-forward to diagnose since they present themselves at all time. This means there will always be a fault to find. Intermittent electrical problems, however, can be difficult or impossible to locate, since they appear then disappear without warning. The best case scenario for an intermittent issue is when replicating the problem is easily accomplished and understood. This allows a technician to make an issue semi-permanent, allowing them to find the fault. Other issues that come and go without warning and cannot be replicated on demand must occur when the technician is servicing the vehicle, otherwise there is no problem to correct. It is most important to understand that electrical system faults always require inspection, and can include the vehicle working in any manner, or not working at all.

Like we noted in the last section, general diagnosis symptoms are the most vague of the bunch. There are several diagnostic spectrums, electrical diagnosis, drivability diagnostics, engine diagnostics, transmission diagnostics, and the list could continue for about 5 or 10 more spectrums of diagnostics. The most important take-away here, is that general diagnostics are diagnostics that have no other spectrum in which they fit, or the problem is unknown. This means that any vehicle left outside of a repair facility with the keys and an authorization to perform diagnosis will be diagnosed under the general diagnosis spectrum.

What steps should I take to diagnose the window issue in my 2020 Mercedes-Benz GLB250 that won't go up or down?

When diagnosing the window issue in your 2020 Mercedes-Benz GLB250 that won't go up or down, it's essential to adopt a systematic approach that prioritizes simpler solutions before delving into more complex diagnostics. Begin by checking the window switch, as a malfunctioning switch is often the simplest explanation for window issues. If the switch appears to be functioning correctly, proceed to inspect the fuses associated with the window system; a blown fuse can easily disrupt operation. Next, test the window motor to ensure it is receiving power and operating as intended, as this component is crucial for window movement. If the motor is functional, examine the window regulator for any signs of damage or wear, as this part is responsible for the mechanical movement of the window. Additionally, look for any obstructions that may be blocking the window's path, as debris can prevent it from moving. Finally, inspect the wiring connected to both the window motor and switch for any signs of damage or loose connections, as faulty wiring can also lead to window malfunctions. By following this diagnostic approach, you can effectively identify the root cause of the issue and take the necessary steps to resolve it.

What are the common problems that could cause the window in a 2020 Mercedes-Benz GLB250 to stop functioning?

When dealing with a non-functioning window in a 2020 Mercedes-Benz GLB250, it's essential to understand the common problems that could be at play. One of the primary culprits is the window regulator, which is responsible for the smooth movement of the window. If this component fails, the window may become stuck or move erratically. Another potential issue is the window motor; if this motor malfunctions, it won't provide the necessary power to operate the window, leaving it unresponsive to the switch. Additionally, electrical problems such as blown fuses or damaged wiring can disrupt the window's functionality, making it crucial to check the vehicle's electrical system. A faulty window switch can also prevent the window from moving, as it may not send the correct signals to the motor. In some cases, the window may come off its track, leading to uneven movement or complete immobility. Lastly, any damage to the window glass itself, like cracks or chips, can hinder its operation. By identifying these common issues, you can effectively troubleshoot and resolve the window problems in your GLB250, ensuring a smoother driving experience.

How urgent is it to repair the malfunctioning window in my 2020 Mercedes-Benz GLB250?

When it comes to repairing a malfunctioning window in your 2020 Mercedes-Benz GLB250, the urgency cannot be overstated. A window that fails to operate correctly poses significant safety risks, as it may not close fully, leaving your vehicle vulnerable to theft or unwanted entry. Additionally, exposure to the elements can lead to interior damage, such as mold or warping, which can be costly to repair. The longer you wait to address these issues, the more likely they are to escalate, potentially leading to more extensive and expensive repairs down the line. Moreover, a malfunctioning window can detract from your vehicle's resale value, as prospective buyers may view it as a sign of neglect. Therefore, it is crucial to prioritize the repair of your window to ensure your safety, protect your investment, and maintain the overall integrity of your vehicle.

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2020 Mercedes-Benz GLB250 Window Troubleshooting Guide