2016 Mercedes-Benz CLS400 Window Won't Go Up Or Down

Common Causes of Window Malfunctions in Your 2016 Mercedes-Benz CLS400 and How to Fix Them

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Reviewed by
Aisha
Written by RepairPal Car Genius
Updated January 14, 2025
0%
36% chance it's the
Fuse, Relay or Electrical System
0%
20% chance it's the
Window Motor
0%
24% chance it's the
Window Regulator
0%
20% chance it's
Something else
The most common reasons a 2016 Mercedes-Benz CLS400 window won't go up or down are window's electrical system such as a fuse or relay, a broken window motor, or a broken window regulator.
  • Fuse, Relay or Electrical System: A blown fuse or a faulty relay can disrupt the electrical circuit, causing components to fail or operate intermittently.
  • Window Motor: A faulty window motor or a broken window regulator can prevent the window from moving up or down properly.
  • Window Regulator: A faulty window regulator can cause the window to become stuck or operate erratically due to worn gears or a broken cable.
Proper diagnosis will determine the exact cause of your symptom, saving you money on unnecessary repairs. The diagnostic experts at RepairPal Certified shops have the right tools and experience to solve any symptom.

How much does it cost to fix a 2016 Mercedes-Benz CLS400 window won't go up or down?

Common Repairs

The total repair cost will vary based on the condition of your vehicle and the number of repairs needed to fix your symptom. Proper diagnosis will save you money by finding the exact repairs needed to fix your car right the first time.

If the door window motor fails, the window may not open or close, or it may operate intermittently. Traditionally, problems with power windows were caused by faulty switches or electrical wiring - especially the wires running between the door and the vehicle body that are subjected to repeated flexing. In these cases, the window might operate intermittently when the door is opened and closed. While this may still be the case on newer cars, it is increasingly common to find window motor problems that originate with a control module. Still, the switches and wiring should be checked thoroughly before replacing a window motor.

If one of the windows in a vehicle will not open or close properly, a failing door window regulator might be the cause. A window that is moving intermittently, or one that gets stuck on the way up or down, could also indicate a broken regulator. Other symptoms might include a clicking, chattering, or grinding noise when the window moves. In some cases a severely damaged window regulator could cause the window to drop inside the door.

When a switch can not make contact and close the circuit, the window cannot be raised and lowered. If the switch on the driver's door will not raise or lower the window in question, but the switch on the corresponding door works just fine, this is a good indication that there is a switch failure. This works the other way around, as well. If the switch on the door does not cause the window to function, but the driver's switch does, that is an indication of a passenger door window switch failure.

Due to the nature of electrical systems on modern vehicles, the range of problems these can cause are nearly limitless. However, there is a way to categorize them in two ways. Permanent and intermittent problems. Permanent problems appear and remain. This may be the vehicle will not start, the radio does not work, or the door chime will not turn off among many, many others. These problems are more straight-forward to diagnose since they present themselves at all time. This means there will always be a fault to find. Intermittent electrical problems, however, can be difficult or impossible to locate, since they appear then disappear without warning. The best case scenario for an intermittent issue is when replicating the problem is easily accomplished and understood. This allows a technician to make an issue semi-permanent, allowing them to find the fault. Other issues that come and go without warning and cannot be replicated on demand must occur when the technician is servicing the vehicle, otherwise there is no problem to correct. It is most important to understand that electrical system faults always require inspection, and can include the vehicle working in any manner, or not working at all.

Like we noted in the last section, general diagnosis symptoms are the most vague of the bunch. There are several diagnostic spectrums, electrical diagnosis, drivability diagnostics, engine diagnostics, transmission diagnostics, and the list could continue for about 5 or 10 more spectrums of diagnostics. The most important take-away here, is that general diagnostics are diagnostics that have no other spectrum in which they fit, or the problem is unknown. This means that any vehicle left outside of a repair facility with the keys and an authorization to perform diagnosis will be diagnosed under the general diagnosis spectrum.

What are the steps to diagnose the window malfunction in a 2016 Mercedes-Benz CLS400?

To effectively diagnose a window malfunction in your 2016 Mercedes-Benz CLS400, begin with the simplest components. Start by testing the window switch to ensure it is operational; a faulty switch can prevent the window from responding. Next, inspect the fuses associated with the window system, as a blown fuse can halt functionality entirely. If these initial checks do not reveal the issue, proceed to test the window motor using a multimeter to confirm it is receiving power. If the motor is unresponsive, it may require replacement. Additionally, examine the window regulator for any signs of wear or damage, as this component is crucial for smooth window operation. Don’t overlook the wiring; inspect for any frayed or loose connections that could disrupt electrical flow. Finally, if all other components appear functional, consider the window control module, which may need replacement if it is not sending the correct signals. By following this structured diagnostic approach, you can efficiently identify and address the root cause of the window malfunction.

What are the common problems that could cause the window in a 2016 Mercedes-Benz CLS400 to stop working?

When troubleshooting a non-functioning window in a 2016 Mercedes-Benz CLS400, it's essential to consider several common problems that could be at play. One of the primary culprits is a faulty window regulator, which is crucial for the mechanical movement of the window and can wear out over time, leading to operational failures. Additionally, a defective window switch may prevent the driver from controlling the window, rendering it unresponsive to commands. Another potential issue is a blown fuse in the vehicle's electrical system; if the fuse associated with the window circuit is damaged, it can disrupt functionality. The window motor, responsible for powering the regulator, may also fail, causing the window to become stuck or inoperative. Furthermore, wiring issues, such as damaged or corroded connections, can impede the electrical flow necessary for window operation. Lastly, alignment problems can prevent the window from moving smoothly within its frame, leading to further complications. By systematically examining these factors, you can effectively diagnose and address the issues affecting your window's performance.

How urgent is it to address the malfunctioning window in my 2016 Mercedes-Benz CLS400?

Addressing a malfunctioning window in your 2016 Mercedes-Benz CLS400 is crucial for both safety and vehicle integrity. A window that fails to close properly not only compromises your car's security, making it an easy target for theft, but it also exposes the interior to the elements, which can lead to water damage and electrical issues. Furthermore, if the window is stuck in a partially open position, it can create an uncomfortable driving experience due to noise and drafts, distracting you from the road. Promptly fixing the window not only preserves the aesthetics of your vehicle but also ensures that all components function as intended, contributing to a safer and more enjoyable driving experience. Therefore, it is essential to prioritize this repair to avoid further complications and maintain the overall health of your vehicle.

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2016 Mercedes-Benz CLS400 Window Malfunction Diagnosis