2018 Mazda CX-5 Window Won't Go Up Or Down

Common Causes of Window Malfunctions in Your 2018 Mazda CX-5 and How to Fix Them

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Reviewed by
Aisha
Written by RepairPal Car Genius
Updated January 14, 2025
0%
36% chance it's the
Fuse, Relay or Electrical System
0%
20% chance it's the
Window Motor
0%
24% chance it's the
Window Regulator
0%
20% chance it's
Something else
The most common reasons a 2018 Mazda CX-5 window won't go up or down are window's electrical system such as a fuse or relay, a broken window motor, or a broken window regulator.
  • Fuse, Relay or Electrical System: A blown fuse or a faulty relay can disrupt the electrical circuit, causing components to fail or operate intermittently.
  • Window Motor: A faulty window motor or a broken window regulator can prevent the window from moving up or down properly.
  • Window Regulator: A faulty window regulator can cause the window to become stuck or operate erratically due to worn gears or a broken cable.
Proper diagnosis will determine the exact cause of your symptom, saving you money on unnecessary repairs. The diagnostic experts at RepairPal Certified shops have the right tools and experience to solve any symptom.

How much does it cost to fix a 2018 Mazda CX-5 window won't go up or down?

Common Repairs

The total repair cost will vary based on the condition of your vehicle and the number of repairs needed to fix your symptom. Proper diagnosis will save you money by finding the exact repairs needed to fix your car right the first time.

If the door window motor fails, the window may not open or close, or it may operate intermittently. Traditionally, problems with power windows were caused by faulty switches or electrical wiring - especially the wires running between the door and the vehicle body that are subjected to repeated flexing. In these cases, the window might operate intermittently when the door is opened and closed. While this may still be the case on newer cars, it is increasingly common to find window motor problems that originate with a control module. Still, the switches and wiring should be checked thoroughly before replacing a window motor.

If one of the windows in a vehicle will not open or close properly, a failing door window regulator might be the cause. A window that is moving intermittently, or one that gets stuck on the way up or down, could also indicate a broken regulator. Other symptoms might include a clicking, chattering, or grinding noise when the window moves. In some cases a severely damaged window regulator could cause the window to drop inside the door.

When a switch can not make contact and close the circuit, the window cannot be raised and lowered. If the switch on the driver's door will not raise or lower the window in question, but the switch on the corresponding door works just fine, this is a good indication that there is a switch failure. This works the other way around, as well. If the switch on the door does not cause the window to function, but the driver's switch does, that is an indication of a passenger door window switch failure.

Due to the nature of electrical systems on modern vehicles, the range of problems these can cause are nearly limitless. However, there is a way to categorize them in two ways. Permanent and intermittent problems. Permanent problems appear and remain. This may be the vehicle will not start, the radio does not work, or the door chime will not turn off among many, many others. These problems are more straight-forward to diagnose since they present themselves at all time. This means there will always be a fault to find. Intermittent electrical problems, however, can be difficult or impossible to locate, since they appear then disappear without warning. The best case scenario for an intermittent issue is when replicating the problem is easily accomplished and understood. This allows a technician to make an issue semi-permanent, allowing them to find the fault. Other issues that come and go without warning and cannot be replicated on demand must occur when the technician is servicing the vehicle, otherwise there is no problem to correct. It is most important to understand that electrical system faults always require inspection, and can include the vehicle working in any manner, or not working at all.

Like we noted in the last section, general diagnosis symptoms are the most vague of the bunch. There are several diagnostic spectrums, electrical diagnosis, drivability diagnostics, engine diagnostics, transmission diagnostics, and the list could continue for about 5 or 10 more spectrums of diagnostics. The most important take-away here, is that general diagnostics are diagnostics that have no other spectrum in which they fit, or the problem is unknown. This means that any vehicle left outside of a repair facility with the keys and an authorization to perform diagnosis will be diagnosed under the general diagnosis spectrum.

What steps should I take to diagnose the window issue in my 2018 Mazda CX-5?

To effectively diagnose a window issue in your 2018 Mazda CX-5, it’s essential to adopt a systematic approach that prioritizes simpler checks before delving into more complex diagnostics. Start by testing the window switch, as a malfunction here can prevent the window from operating altogether. If the switch is functioning correctly, proceed to inspect the fuse box for any blown fuses that may disrupt the window's operation. Next, listen for any unusual sounds, such as grinding or clicking, when you attempt to operate the window, as these noises could indicate a problem with the window motor. If the motor appears to be working, turn your attention to the window regulator, which is vital for the window's movement; a faulty regulator can impede its operation. Lastly, examine the window glass for any cracks or damage that could obstruct its movement within the frame. By following this logical sequence, you can effectively identify the root cause of the window issue and determine the necessary repairs to restore functionality.

What are the common problems that could cause the window in a 2018 Mazda CX-5 to stop functioning?

When dealing with a malfunctioning window in a 2018 Mazda CX-5, it's crucial to understand the common problems that could be at play. One of the primary culprits is a faulty window regulator, which can hinder the window's ability to move up or down. Additionally, a defective window motor may prevent the window from responding to switch commands, leaving it stuck in place. Electrical issues, such as blown fuses or wiring problems, can also disrupt the window's operation. It's important to check the window switch itself, as a malfunction here can lead to similar issues. Furthermore, if the window has come off its track, it may not operate smoothly or could become completely stuck. Lastly, inspect the window seals; damaged or worn seals can cause the window to jam or fail to close properly. Accurately diagnosing these issues is essential for effective DIY repairs, ensuring that you can restore the window's functionality efficiently.

How urgent is it to fix the malfunctioning window in my 2018 Mazda CX-5?

When it comes to a malfunctioning window in your 2018 Mazda CX-5, the urgency to fix it cannot be overstated. A window that fails to close properly not only compromises your safety by obstructing visibility but also exposes your vehicle to potential theft and vandalism. Moreover, adverse weather conditions can lead to water damage or debris entering your car, affecting both the interior and your overall driving experience. Additionally, it's crucial to consider that in many jurisdictions, driving with a malfunctioning window may violate local laws, resulting in fines or citations. Therefore, addressing this issue promptly is essential to ensure your vehicle remains secure, comfortable, and compliant with legal standards. Taking immediate action will not only protect your investment but also enhance your peace of mind while on the road.

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