2016 Mazda CX-5 Window Won't Go Up Or Down

Common Causes of Window Malfunctions in Your 2016 Mazda CX-5 and How to Fix Them

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Reviewed by
Devin Cabugcal
Written by RepairPal Car Genius
Updated January 14, 2025
0%
36% chance it's the
Fuse, Relay or Electrical System
0%
20% chance it's the
Window Motor
0%
24% chance it's the
Window Regulator
0%
20% chance it's
Something else
The most common reasons a 2016 Mazda CX-5 window won't go up or down are window's electrical system such as a fuse or relay, a broken window motor, or a broken window regulator.
  • Fuse, Relay or Electrical System: A blown fuse or a faulty relay can disrupt the electrical circuit, causing components to fail or operate intermittently.
  • Window Motor: A faulty window motor or a broken window regulator can prevent the window from moving up or down properly.
  • Window Regulator: A faulty window regulator can cause the window to become stuck or operate erratically due to worn gears or a broken cable.
Proper diagnosis will determine the exact cause of your symptom, saving you money on unnecessary repairs. The diagnostic experts at RepairPal Certified shops have the right tools and experience to solve any symptom.

How much does it cost to fix a 2016 Mazda CX-5 window won't go up or down?

Common Repairs

The total repair cost will vary based on the condition of your vehicle and the number of repairs needed to fix your symptom. Proper diagnosis will save you money by finding the exact repairs needed to fix your car right the first time.

If the door window motor fails, the window may not open or close, or it may operate intermittently. Traditionally, problems with power windows were caused by faulty switches or electrical wiring - especially the wires running between the door and the vehicle body that are subjected to repeated flexing. In these cases, the window might operate intermittently when the door is opened and closed. While this may still be the case on newer cars, it is increasingly common to find window motor problems that originate with a control module. Still, the switches and wiring should be checked thoroughly before replacing a window motor.

If one of the windows in a vehicle will not open or close properly, a failing door window regulator might be the cause. A window that is moving intermittently, or one that gets stuck on the way up or down, could also indicate a broken regulator. Other symptoms might include a clicking, chattering, or grinding noise when the window moves. In some cases a severely damaged window regulator could cause the window to drop inside the door.

When a switch can not make contact and close the circuit, the window cannot be raised and lowered. If the switch on the driver's door will not raise or lower the window in question, but the switch on the corresponding door works just fine, this is a good indication that there is a switch failure. This works the other way around, as well. If the switch on the door does not cause the window to function, but the driver's switch does, that is an indication of a passenger door window switch failure.

Due to the nature of electrical systems on modern vehicles, the range of problems these can cause are nearly limitless. However, there is a way to categorize them in two ways. Permanent and intermittent problems. Permanent problems appear and remain. This may be the vehicle will not start, the radio does not work, or the door chime will not turn off among many, many others. These problems are more straight-forward to diagnose since they present themselves at all time. This means there will always be a fault to find. Intermittent electrical problems, however, can be difficult or impossible to locate, since they appear then disappear without warning. The best case scenario for an intermittent issue is when replicating the problem is easily accomplished and understood. This allows a technician to make an issue semi-permanent, allowing them to find the fault. Other issues that come and go without warning and cannot be replicated on demand must occur when the technician is servicing the vehicle, otherwise there is no problem to correct. It is most important to understand that electrical system faults always require inspection, and can include the vehicle working in any manner, or not working at all.

Like we noted in the last section, general diagnosis symptoms are the most vague of the bunch. There are several diagnostic spectrums, electrical diagnosis, drivability diagnostics, engine diagnostics, transmission diagnostics, and the list could continue for about 5 or 10 more spectrums of diagnostics. The most important take-away here, is that general diagnostics are diagnostics that have no other spectrum in which they fit, or the problem is unknown. This means that any vehicle left outside of a repair facility with the keys and an authorization to perform diagnosis will be diagnosed under the general diagnosis spectrum.

What are the steps to diagnose the window malfunction in a 2016 Mazda CX-5?

To effectively diagnose a window malfunction in a 2016 Mazda CX-5, start with the simplest solutions before moving on to more complex issues. Begin by checking the window switch, as a faulty switch may prevent the window from responding. If the switch appears to be functioning, proceed to inspect the fuse box for any blown fuses that could disrupt power to the window system. Next, examine the window motor to ensure it is receiving power; a malfunctioning motor can be a common culprit for window issues. If the motor is operational, assess the window regulator, which is crucial for the window's movement. Lastly, inspect the wiring connected to both the window motor and switch for any signs of damage or loose connections, as these can significantly affect the window's performance. By following this diagnostic approach, you can systematically identify and address the root cause of the window malfunction, ensuring a thorough and effective resolution.

What are the common problems that could cause the window in a 2016 Mazda CX-5 to stop working?

When dealing with a non-functioning window in a 2016 Mazda CX-5, it's crucial to understand the common problems that may be at play. One of the primary culprits is a faulty window regulator, which can hinder the window's ability to move up or down. Additionally, a defective window switch may prevent the window from responding when you attempt to operate it, making it essential to check this component first. Another frequent issue is a blown fuse, which can disrupt the power supply to the window mechanism; inspecting the vehicle's fuse box can quickly reveal if this is the case. Furthermore, if the window motor has failed, it will not be able to operate the window, necessitating a replacement. Lastly, if the window has come off its track, it will not function smoothly, requiring realignment. By systematically diagnosing these issues, you can identify the root cause and take the necessary steps to restore your window's functionality.

How urgent is it to fix the non-operational window in my 2016 Mazda CX-5?

Fixing a non-operational window in your 2016 Mazda CX-5 is not just a matter of convenience; it is an urgent necessity that impacts your safety, security, and overall driving experience. A malfunctioning window can severely limit your visibility, increasing the risk of accidents, while also compromising your ability to exit the vehicle quickly in emergencies. Additionally, an open or improperly sealed window leaves your car vulnerable to theft, as it provides easy access for potential intruders. Weather elements such as rain or snow can enter through a faulty window, leading to interior damage and discomfort during your drive. Furthermore, neglecting this issue can diminish your vehicle's resale value, as prospective buyers may be deterred by visible defects. Therefore, addressing the problem of a non-operational window should be a top priority to ensure your safety and protect your investment in your Mazda CX-5.

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2016 Mazda CX-5 Window Won't Go Up or Down: Causes & Repairs