2020 Jeep Grand Cherokee Window Won't Go Up Or Down

Troubleshooting Common Issues with Your 2020 Jeep Grand Cherokee Windows and Effective Fixes

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Reviewed by
Andrew Hajjar
Written by RepairPal Car Genius
Updated January 14, 2025
0%
36% chance it's the
Fuse, Relay or Electrical System
0%
20% chance it's the
Window Motor
0%
24% chance it's the
Window Regulator
0%
20% chance it's
Something else
The most common reasons a 2020 Jeep Grand Cherokee window won't go up or down are window's electrical system such as a fuse or relay, a broken window motor, or a broken window regulator.
  • Fuse, Relay or Electrical System: A blown fuse or a faulty relay can disrupt the electrical circuit, causing components to fail or operate intermittently.
  • Window Motor: A faulty window motor or a broken window regulator can prevent the window from moving up or down properly.
  • Window Regulator: A faulty window regulator can cause the window to become stuck or operate erratically due to worn gears or a broken cable.
Proper diagnosis will determine the exact cause of your symptom, saving you money on unnecessary repairs. The diagnostic experts at RepairPal Certified shops have the right tools and experience to solve any symptom.

How much does it cost to fix a 2020 Jeep Grand Cherokee window won't go up or down?

Common Repairs

The total repair cost will vary based on the condition of your vehicle and the number of repairs needed to fix your symptom. Proper diagnosis will save you money by finding the exact repairs needed to fix your car right the first time.

If the door window motor fails, the window may not open or close, or it may operate intermittently. Traditionally, problems with power windows were caused by faulty switches or electrical wiring - especially the wires running between the door and the vehicle body that are subjected to repeated flexing. In these cases, the window might operate intermittently when the door is opened and closed. While this may still be the case on newer cars, it is increasingly common to find window motor problems that originate with a control module. Still, the switches and wiring should be checked thoroughly before replacing a window motor.

If one of the windows in a vehicle will not open or close properly, a failing door window regulator might be the cause. A window that is moving intermittently, or one that gets stuck on the way up or down, could also indicate a broken regulator. Other symptoms might include a clicking, chattering, or grinding noise when the window moves. In some cases a severely damaged window regulator could cause the window to drop inside the door.

When a switch can not make contact and close the circuit, the window cannot be raised and lowered. If the switch on the driver's door will not raise or lower the window in question, but the switch on the corresponding door works just fine, this is a good indication that there is a switch failure. This works the other way around, as well. If the switch on the door does not cause the window to function, but the driver's switch does, that is an indication of a passenger door window switch failure.

Due to the nature of electrical systems on modern vehicles, the range of problems these can cause are nearly limitless. However, there is a way to categorize them in two ways. Permanent and intermittent problems. Permanent problems appear and remain. This may be the vehicle will not start, the radio does not work, or the door chime will not turn off among many, many others. These problems are more straight-forward to diagnose since they present themselves at all time. This means there will always be a fault to find. Intermittent electrical problems, however, can be difficult or impossible to locate, since they appear then disappear without warning. The best case scenario for an intermittent issue is when replicating the problem is easily accomplished and understood. This allows a technician to make an issue semi-permanent, allowing them to find the fault. Other issues that come and go without warning and cannot be replicated on demand must occur when the technician is servicing the vehicle, otherwise there is no problem to correct. It is most important to understand that electrical system faults always require inspection, and can include the vehicle working in any manner, or not working at all.

Like we noted in the last section, general diagnosis symptoms are the most vague of the bunch. There are several diagnostic spectrums, electrical diagnosis, drivability diagnostics, engine diagnostics, transmission diagnostics, and the list could continue for about 5 or 10 more spectrums of diagnostics. The most important take-away here, is that general diagnostics are diagnostics that have no other spectrum in which they fit, or the problem is unknown. This means that any vehicle left outside of a repair facility with the keys and an authorization to perform diagnosis will be diagnosed under the general diagnosis spectrum.

What are the initial diagnostic steps to take when the power window on a 2020 Jeep Grand Cherokee is unresponsive?

When dealing with an unresponsive power window in your 2020 Jeep Grand Cherokee, start by checking the window lock switch to ensure it is not engaged, as this simple oversight can prevent window operation. Next, test the other windows in the vehicle; if they work, the issue may be isolated to one window. If multiple windows are unresponsive, inspect the fuse box for any blown fuses related to the power windows, replacing them with fuses of the same amperage if necessary. While attempting to operate the window, listen for any sounds from the window motor; if you hear it running but the window remains still, this could indicate a mechanical failure with the window regulator. Additionally, test the window switch itself to confirm it is functioning correctly, as a faulty switch may need replacement. Finally, examine the wiring connected to the power window for any signs of damage or corrosion, as compromised wiring can disrupt power delivery. By systematically following these steps, you can effectively diagnose and address the issue with your power window.

What are the common problems that could cause the windows of a 2020 Jeep Grand Cherokee to stop functioning?

When dealing with window malfunctions in a 2020 Jeep Grand Cherokee, it's essential to understand the common problems that may be at play. One of the primary culprits is a faulty window regulator, which can prevent the window from moving smoothly. Additionally, a defective window switch can hinder operation, making it challenging to open or close the window. Another frequent issue is a blown fuse, which disrupts the power supply necessary for window functionality. If the window motor fails, it may not respond to commands from the switch, leading to complete inoperability. Lastly, window alignment issues can cause difficulties in opening or closing the windows properly. By identifying these potential problems, DIYers can effectively diagnose and address the issues, restoring functionality to their Jeep's windows.

How urgent is it to address the malfunctioning window in my 2020 Jeep Grand Cherokee?

When it comes to a malfunctioning window in your 2020 Jeep Grand Cherokee, addressing the issue without delay is crucial for several reasons. First and foremost, a window that fails to operate properly can significantly compromise your safety on the road. Difficulty in opening or closing the window can obstruct your visibility, making it harder to navigate traffic safely. Additionally, a malfunctioning window can leave your vehicle vulnerable to theft or unauthorized access, further heightening safety concerns. Weather conditions also play a vital role; a window that won’t close can expose your vehicle’s interior to rain, snow, or extreme temperatures, leading to discomfort and potential damage to upholstery and electronics. Moreover, postponing repairs can exacerbate the problem, resulting in more extensive and costly fixes down the line. By addressing the malfunction promptly, you not only enhance your driving experience but also help maintain the overall functionality and value of your Jeep. Therefore, it is advisable to prioritize repairs to ensure your vehicle remains safe, comfortable, and in optimal condition.

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