Looking for a quality shop to get your car fixed? Scheduling with a RepairPal Certified Shop is easy and free! Here's what to expect with your appointment:
Our repair appointment process, step-by-step
Book an appointment with a shop or dealer on our website. We’ll send you a confirmation email with additional details.
The shop will confirm your appointment via email and reach out to you if they have any questions about your upcoming visit.
Bring your car into the shop for your scheduled drop off time.
You’re all set! Sit back and relax while your car is getting fixed. We’ll follow up with you to see how your appointment went.
Book an appointment with a shop or dealer on our website. We’ll send you a confirmation email with additional details.
The shop will confirm your appointment via email and reach out to you if they have any questions about your upcoming visit.
Bring your car into the shop for your scheduled drop off time.
You’re all set! Sit back and relax while your car is getting fixed. We’ll follow up with you to see how your appointment went.
BEFOREHow to prepare for your appointmentThe shop you book with should provide special instructions, but here are some things to keep in mind.
CommunicationEvery shop in our network has a unique drop off policy. Communicating with the shop prior to your appointment will help them prepare to serve you in a timely fashion.
Include specific details about your car issue when submitting an appointment with a shop.Reach out to the shop with any questions before your appointment.
CommunicationEvery shop in our network has a unique drop off policy. Communicating with the shop prior to your appointment will help them prepare to serve you in a timely fashion.
Include specific details about your car issue when submitting an appointment with a shop.Reach out to the shop with any questions before your appointment.
What to bringBe sure to have these items when you drop off your car. You'll provide these to either the service manager or leave them in the shop's designated box for after hours drop offs.
Car keysCar registration paperworkInsurance card
TransportationYour appointment is the time designated for dropping off your car and leaving it at the shop. Because of this, you’ll want to make arrangements for your transportation afterwards.
Check if the shop offers transportation assistance.If not, make arrangements for transportation from your appointment.
DAY OFWhat to expect on the day of your appointmentPlease refer to any specific instructions provided by your shop, but here are a few tips to keep you prepared for your appointment.
Dropping off your carYour appointment slot is the time you’ll be dropping off your car to the shop. If you aren’t clear about your shop’s process, contact them to inquire.
Look for the designated area to park your car, or follow parking instructions provided by the shop.Leave your keys, vehicle registration, and insurance card in the designated drop box.
Dropping off your carYour appointment slot is the time you’ll be dropping off your car to the shop. If you aren’t clear about your shop’s process, contact them to inquire.
Look for the designated area to park your car, or follow parking instructions provided by the shop.Leave your keys, vehicle registration, and insurance card in the designated drop box.
Warranty informationIf you have a MaxCare plan or CarMax coverage, prepare your warranty information in advance.
Bring your warranty information or contract in case the shop needs to refer to it.
Create an account
Create an account with us or log in to access additional resources.Create an account with us or log in to manage your appointments, repairs, and access additional resources.
We offer a no questions asked cancellation policy. Cancel your appointment by accessing our Self-Service page via the link in your confirmation email.
If you don’t hear back from the shop 24 hours after sending your appointment request, we recommend calling the shop at their number listed to double check.
We ask that you only book an appointment with one shop, as this helps our shops plan accordingly and prepare for your appointment.
