RepairPal's 2017 ASE Tech of the Year Answers Your Car Questions

November 2, 2017

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Intimidated by going to a repair shop and asking questions? Don’t worry—it’s normal. If only you had a trusted resource, someone who’d give you the straight scoop. With RepairPal, you do. We specialize in transparency and consumer education. That’s why we created the RepairPal Certified Network of over 2,000 car repair shops.

Today, we’re proud to share the winner of RepairPal’s ASE Master Automobile Technician of the Year 2017: Michael Aubrey. Michael is an ASE Master Certified Technician at Spartan Automobile Care Center in Springfield, Massachusetts.

To even be considered for the award, a technician must achieve the highest level of ASE Certification (Master), have taken 1+ tests in the automobile test series in any administration in the preceding 12 months, and must have the highest average passing score across all automobile series tests taken in the last 5 years.

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Michael exceeded those requirements, and as shop foreman for Spartan Automobile Care Center in Massachusetts, he’s led his team to reach an impressive 93% on RepairPal’s Overall Quality Scorecard for repair shops. 

He sat down with RepairPal to answer a few questions about what sets a good repair shop apart from the rest and what consumers should be asking when they drive in.

RepairPal: What are the most important questions customers should ask their mechanic before taking their car to the repair shop?

Michael: These are the basic three: Do you provide a written estimate? Do you offer a warranty? Are your technicians certified?

(You’ll always get these three with RepairPal Certified shops!)

RP: What do you think keeps your customers coming back to your shop for car repair and service?

M: They get customer service by the same people every time they come in. We also help them keep track of what maintenance their car needs and will need.

RP: What makes a repair shop trustworthy?

M: They have to stand behind their work, get the job done when they say they will, and stick to their estimate.

RP: What three pieces of advice do you have for car owners who are looking for a reliable auto repair shop?

M: Look for a Shop that can offer a nationwide warranty. Make sure their technicians are ASE certified. And then make sure the shop is recognized or certified by an Automotive Association like RepairPal or AAA.

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RP: What was your reaction when you found out you received RepairPal's 2017 ASE Master Automobile Technician of the Year?

M: I was shocked. I have seen articles about and interviews with winners and have wondered what it would take to win it. But I never imagined that I would win it.

RP: What drives your passion for the Automotive industry?

M: I have always been fascinated with anything transportation related—planes, cars, boats, motorcycles. I was a jet engine mechanic in the Air Force working on supersonic fighter jets. I’ve worked on race cars and street rods. I have a couple of vintage motorcycles. So it is just natural for me to be working on cars and understanding how they work. The advances in technology and what it has done for performance and reliability and economy amazes me and it has driven me to learn more and stay current. I look forward to what the future holds for this industry.

We couldn’t agree more! Huge thanks to Michael Aubrey for talking to us. Michael is proud to be in the company of the other technicians who’ve won ASE awards this year. “It is humbling I’ve been working on cars for a long time and I’ve met so many great technicians. It is an honor to be recognized with them.”

Michael will be recognized at an awards banquet during the annual ASE Board of Governors meeting in November, held in San Diego.

Find a shop you can trust with RepairPal.

About the Author

Andrew Blankoff is an automotive expert at RepairPal, the leading online source of auto repair resources and estimates. With many ASE Master certified mechanics on staff who have decades of experience, RepairPal knows all the fine points of car repair.

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