Owners' Stories

I purchased a 2006 QX56 and loved it; however I had a lot of problems with the vehicle to include a bad transmission, cracked front and rear differential housings, one cracked exhaust manifold and ongoing electrical issues. after talking with the dealer I decided I would upgrade to a 2008 model and just consider the first vehicle a "lemon". The 2008 model I purchased was a little nicer than the 2005, with better technology and for the most part it has been a much better vehicle from a repair standpoint. The main problem that remained was the cracked exhaust manifold; BOTH sides cracked about 12,000 after the warranty ran out. When I was told what the problem was causing the "noise" I asked "isn't this unusual" and the answer from the service agent and the mechanic was "no, this happens to all the QX's; the manifolds are made out of stainless steel and the heating and cooling causes them to crack!" Then I asked why this would not be considered a manufacturer's problem and I was told "it just isn't; you are out of warranty and its YOUR problem!" they wanted $2,800 to fix the two manifolds, which I declined. Instead I decided that I would ask Infiniti WHY THEY ARE NOT FIXING an OBVIOUS DEFECT? How can they expect to keep customers loyal to their brand if they are not going to back up their product? I LOVE THIS VEHICLE but if Infiniti is not going to back up their product, then I will never buy another one and I will make it my mission in life to take away as many future customers as possible. I recommend you buy this vehicle IF you can talk your dealer into GIVEING you an extended warranty that exceeds 100,000 miles

Likely the best truck frame vehicle that I've owned. It has impressive pick up and a comfortable ride. The only issue I have noticed is that the front end "feels" like it is hopping a tiny bit when crossing expansion joints on bridges or uneven road surfaces. The interior and amenities are first class.