Question Asked: Follow up to previous posting
October 16, 2012, 11:44 AM
Typos from my previous posting:
GM trucks (not "tricks")
Question Asked: How to get GM to act responsibly and pay for defect intake manifold repairs?
October 16, 2012, 11:36 AM
Experiencing the exact same, known issues with my Buick Century 2001 as mentioned in the Dex Cool lawsuit of 2008: dexcoolstettlement.com. Unfortunately, I was not aware of that lawsuit or I certainly would have filed a claim to cover the cost of repairing a failed Intake Manifold gasket and seals. My car's radiator has a brown sludge in it, which has contributed to a leak as well as corruption of the coolant sensor and the overflow bottle.
I called GM Customer Relations and after their District Manager Katarina from Seattle region promised to assist after GM told me to get the problem diagnosed at a local Buick Dealer, I was then handed off to a Rasheed in Customer Relations, who said Katarina had conveniently gone on a vacation for a week. Rasheed now told me GM won't pay for the repairs.
SHAME on General Motors! This was a KNOWN problem (cheap, plastic materials used for their Intake Manifold Gaskets and a bad reaction between DexCool and the radiator) since 1996, according to embarrassing internal GM documents. And yet, GM still won't pay for my repairs.
My family has been a long-time GM customer, purchasing Cadillacs, Buicks and GMC tricks in the past from them. Do you think we will EVER buy another GM product after such unethical, disrespectful treatment???
Not only should they pay for their obvious and court-documented MANUFACTURER DEFECT because it is the legal and ethical thing to do, they need to show respect to us as American taxpayers whose hard-earned money BAILED GM out of their bankruptcy in 2009.
SHAME on you, General Motors. shame!
Problem Reported: Intake Manifold Gaskets May Leak Coolant or Engine Oil
May 27, 2010, 11:07 AM
<p><span class="ct_glossary tooltip">The <a id="ce_5616" class="ct_selected tooltip" href="/intake-manifold-gasket">intake manifold gasket</a> may develop and external </span>engine <a id="ce_59" class="ct_glossary tooltip" href="/engine-oil">oil</a> or <a id="ce_80" class="ct_glossary tooltip" href="/coolant">coolant</a> leak. In some cases, an internal coolant leak may occur causing coolant to mix with the engine oil. Our technicians tell us that operating the engine with a coolant/oil mix can result in internal engine damage. Replacing the intake manifold gasket should correct these leaks.</p>