While most shops have always had a certain amount of difficulty finding and keeping good quality technicians, the problem seems to be getting worse. It looks like this trend will continue for the foreseeable future. Good quality shops that are committed to providing their technicians with what is needed to repair today’s complex cars and light trucks (tools, training, repair information) along with fair compensation have been able to continue attracting the best and brightest technicians.
RepairPal Top Shops are excellent examples of this. These shops tend to have a core group of very experienced technicians who have been working together for many years. Mixed in with this core group are a smaller number of younger technicians (most often these are fairly recent trade school graduates) who are willing and able to learn from the more experienced group. It takes a commitment from both the shop owners and technicians to make this work. At this critical stage in the development of our next generation of automotive technicians, we need more shops committed to this never ending training process.
As part of our RepairPal Top Shop assessment process, I have the opportunity to get to know these shops and their employees. I am continually impressed with the quality I find. I have often thought to myself if I had been working in a shop of this caliber, perhaps I would still be working in the trade. It’s not that I don’t enjoy my work at RepairPal, I most certainly do! It’s just that some shops are so much better at taking care of their employees, I cannot help but wonder what it would have been like if things had turned out differently for me and others like myself who have recently left the trade.
It is not cheap for a shop to take care of their employees. Tools, training, certifications, and fair compensation certainly add up. Shops that provide all of these things will generally have to charge more for their repairs than those that do not. So, how will you know if a repair shop has the qualifications to back up the prices they charge? That is where RepairPal comes in. We have done the homework for you. You can rest assured that all RepairPal Certified shops have proven to the AutoPro team at RepairPal that they have what it takes to get your vehicle repaired.
For more information about the RepairPal Top Shop program, please click here »