RepairPal Blog

I was scrolling through the Comcast listings the other night when I saw a show called, All Girls Garage. Intrigued, I clicked on it and started watching. I was only going to watch for a second, but before I knew it, the show was over and I had really enjoyed myself.

These days, automotive service and repair shops are getting more calls than ever asking for an estimate. We understand that this is mostly due to the economy. People are understandably searching for the best value, and they want to make sure they can afford to pay for the service.

Last week, we sent out our brand new metal Top Shop signs to all of our Top Shop members. Check them out!

One of the biggest complaints from auto repair consumers is the cost of repairs and why they are charged for diagnostics. These days, most shops will charge for diagnosing what is wrong with your car. Sometimes it is credited to the repair if the car is repaired in the shop and sometimes it’s an additional charge on top of the repair.

Consumer Reports just came out with their latest Annual Auto Survey on car repairs. Each year, Consumer Reports asks car owners how satisfied they were with auto repairs performed by dealerships and independent shops for the previous year. For this year's report, Consumer Reports received responses on 168,000 vehicles. Here are some of the findings.

There are a lot of people behind the scenes at RepairPal who do wonderful and amazing things—Roy Preston is one of them. Roy is our parts expert and he spends a lot of time and effort making sure that the cost of parts in our RepairPrice Estimator are up-to-date and accurate. He has also been building and showing muscle cars for 25 years.

 As a society, we have come to trust the opinions of organizations like AAA, Consumer Reports, and Kelley Blue Book. In the automotive repair industry, having national certifications is a strong symbol of approval.

 

Things are changing fast in the automotive world as vehicles and the parts and fluids that keep them running properly are constantly being updated to make them more efficient. I thought I would take a moment to share the latest in coolant as I am frequently asked about it.

If you are going to love and drive the car that you’ve paid for, be sure your timing chain does not look like the example in the video. This timing chain is from a 1986 Mercedes Benz 300 diesel that my shop restored eleven years ago. The new owner had brought her in, having just purchased the vehicle. What a small world!

We have filters to protect us and our expensive devices from harmful debris. Think for a moment about the furnace filter in your house. If you don’t change it or clean it every so often, it gets clogged and can’t do its job well.