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Q: What causes the power steering rack to be replaced ? on 2003 Lincoln Aviator

After having our Aviator serviced replacing Serpentine belt, when our car was brought around for us to pick up and the person that brought the car around stated that "your steering is really, really hard I had to use a lot of muscle to make it turn" advised no idea why that would be as it has been totally fine (we keep our Car totally serviced at all times) Advised the Service Manager and she requested the car be put back on rack to check..they found that the all the power steering fluid was gone due to the hose possibly being cut while installing the Serpentine belt and replaced the hose and fluid at no extra charge...since this time, our car has been intermittently leaking power steering fluid we have taken it back a few times to recheck and keep advising no leak. Took the car back in yesterday and insisted they recheck it further still nothing even after putting a dye to help detect and still nothing. Took car for drive came back advised we needed to replace the Power Steering Rack. Question is could the forcing of turning the steering wheel with no power steering fluid have caused this?
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yes, it could. the seals are most likely leaking and the fluid is staying inside the boot, thus you cannot see the leak.
replace it as requested.

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