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West Omaha Auto Service

(402) 810-8740
139 Verified Reviews

HOURS
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 5:30pm
S
Closed

ADDRESS

5253 South 133rd Court
Omaha, NE 68137 USA

AUTO REPAIR EXPERIENCE

  • David Ross, Owner
  • Established 2002
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 45 Years of Car Repair Experience

West Omaha Auto Service Reviews

OVERALL RATING

139 Verified Reviews
5 stars
(110)
4 stars
(23)
3 stars
(4)
2 stars
(1)
1 star
(1)
by - Verified Customer November 01, 2017

It is great to have a car place that I can trust! Thank you.

by - Verified Customer October 31, 2017

Car runs great however I got the biggest leak now after visiting this shop.

by - Verified Customer October 30, 2017

All was good.

by - Verified Customer October 26, 2017

I believe you should have called and told me that the car wasn't going to be done until later.

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by - Verified Customer October 25, 2017

They were unable to track down the reason that my cruise control wasn't working. They kept me in the loop and were extremely courteous at all times.

by - Verified Customer October 25, 2017

Great people! They truly want what is best for their customers.

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by - Verified Customer October 25, 2017

Here at West Omaha Auto sevice, I never feel like that my mechanic wants to charge me for unwanted repairs. Anthony explains everything and gives his recommendations about the things need to be done and will give you the space to deicde. He never tries to push you toward fixing something.

by - Verified Customer October 22, 2017

Great communication! Work completed faster than expected. Will definitely continue to

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by - Verified Customer October 18, 2017

They did an excellent job of inspection, diagnosis, and repair. The labor cost is better than fair. They treat my wife & I like family, one of several reasons we have our vehicles serviced here.

by - Verified Customer October 16, 2017

Full synthetic oil change, and oil filter on my VW Passat.

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by - Verified Customer October 12, 2017

I appreciated the honest feedback from the staff regarding the repairs necessary for my car

by - Verified Customer September 27, 2017

As always high quality customer service and work performed and explained :) Very friendly staff. Thanks.

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by - Verified Customer September 27, 2017

Super friendly and honest staff. Thanks for the dependable, straight up service!

by - Verified Customer September 26, 2017

Anthony always provids excellent communication from the first phone call to the completion of the repair.

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by - Verified Customer September 25, 2017

Fast, professional service

by - Verified Customer September 25, 2017

Very good at keeping me informed.

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by - Verified Customer September 21, 2017

Have had all 3 of our vehicles serviced here- small jobs like oil changes to A/C replacement. Work is done right the first time, prices are fair and they do a great job explaining everything. I also appreciate that Tom and Anthony value my time and business and make sure they are ready for me when I drop the car off and get the work done as promised. Highly recommend!!

by - Verified Customer September 19, 2017

West Omaha Auto performed thorough and honest work. I greatly appreciate everything they did to keep my car functional and safe for driving.

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by - Verified Customer September 18, 2017

It was great requested an oil change and they called and said it wasn't needed because I hadn't put on enough miles. Most places would have done the work regardless.

by - Verified Customer September 18, 2017

always good. thats why I keep coming back

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by - Verified Customer September 18, 2017

Got me in and diagnosed the problem quickly.

by - Verified Customer September 12, 2017

This is a very professional and busy auto service. They have worked on 7 of our family's cars. They always verify the problems they find and explain what should be done. They have not made a mistake once. They really do take pride in their work.

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by - Verified Customer September 06, 2017

Excellent Dave and Anthony

by - Verified Customer September 06, 2017

This was our first time having our Mercedes serviced outside of a dealership. We had a 'B' service conducted. It is difficult to compare the complete list of service / assessment activities between a Mercedes service shop and this shop.

From the invoice provided, it is impossible to determine what items were inspected. However, from the list on the 'OwerAutoSite.com' list, there is an extensive list of checks to be performed. One of which is to check the flashers, turn signals, etc. One of our brake lights was burnt out (and displayed on the car's information center). This was not repaired.

We believe that the list of items MB lists as part of the particular service, or the list detailed on the 'OwerAutoSite.com' site should be detailed on the invoice.

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by - Verified Customer September 05, 2017

Thank you

by - Verified Customer September 05, 2017

Polite employees, clear explanations. Online diagnostics are helpful

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by - Verified Customer August 31, 2017

This is one of the best places to take any Automobile to have it serviced! Great people and they are so helpful!

by - Verified Customer August 30, 2017

Very honest, personable, funny guys who treat you right. Do not hestitate to give this shop a try.

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by - Verified Customer August 30, 2017

West Omaha Auto is great! They are concerned with the customer and with getting it right, when it comes to the work. Very positive attitude and one of the best parts, of course, is the newsletter and the discount coupons.

by - Verified Customer August 29, 2017

They took time to inspection the engine light at no charge. Upon further review they found the sensor was malfunctioning and changed with no further difficulty.

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by - Verified Customer August 24, 2017

great service! Prompt communication. Positive experience!

by - Verified Customer August 23, 2017

Great job!

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by - Verified Customer August 22, 2017

You guys are great!! Love your service, love your honesty and good care!!

by - Verified Customer August 20, 2017

Very professional and provided quality service. They even provided rides to and from the auto shop even though I live across town!

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by - Verified Customer August 15, 2017

Took a little longer than expected this time, but still the only shop I'll go to, especially now that they have nice loaners.

by - Verified Customer August 14, 2017

I have done business off and on with West Omaha Auto for many years. They are always respectful, do the work in a timely manner and never try to upsell you or push you to make additional repairs that could be put off for a while longer.

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by - Verified Customer August 08, 2017

Always satisfied - Perfect performance, prompt service and affordable price! Determined to trust them

by - Verified Customer August 07, 2017

I totally trust everyone. I enjoy the waiting room and the great conversations!

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by - Verified Customer July 31, 2017

My husband and I took his car into the shop because he was having an issue with it dying. After being told we had to pay $130 for 'testing' to be done on the car to determine the issue, the gentleman informed us it just needed a tune up. Fantastic. Close to $450 later (including the testing) we were out the door and on our way. We had the car back for maybe 18 hours when it began overheating and smoking. Back to the shop we went. Upon further diagnostic...it was determined that the thermostat was bad, along with the radiator, a belt, a fan, the water pump needed to be replaced, as well as there was an oil leak, and coolant leak. We were told there was some sort of 'stop leak' in coolant, therefore contaminating the coolant. (Which was an odd finding, considering we have had this car for 10 years and have never put such a thing in there) The total estimate we were given for everything that was suddenly wrong with our vehicle was a little over $2200. At that point, I had spoken with a gentleman at the shop explaining to him this was a work car only and we didn't want to put a ton of money into it. He informed me that we would need the thermostat replaced for sure to get it running again, and stop the overheating issue, and then it would be ok to drive. He did note that the fan that needed replaced could go out at anytime, and it could be days or even years. He wasn't sure. We went ahead and had the thermostat replaced to get it out of their shop. We took it to another shop to get a second opinion on the issues. After only looking at about half of the car, the gentleman from the new shop we had it at called us and informed us that repairs were going to be way more than the car is worth, and in his opinion, we should cut our losses and find something new. We greatly appreciated the honesty. Upon taking it to West Omaha the first time, due to the car dying, we feel like we should have been informed about these leaks and issues going on. After we paid for the testing (which they happen to not find the leaks, the contamination, or the issues with the coolant, radiator, water pump etc.. during) the tune up, and the thermostat, we paid them close to $800, and within a week, we are out that car anyway. We could have taken that money toward another vehicle, had they been honest with us.

by - Verified Customer July 24, 2017

Love you guys. Hands down most honest group around. Anthony is awesome and always so willing to explain in detail what needs repairing.

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by - Verified Customer July 23, 2017

Work is always done with expertise.

by - Verified Customer July 23, 2017

I would refer friends and family. We will def. be back in the future ... Everyone helped us greatly with explaining what was wrong and payment.. thank you so much.

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by - Verified Customer July 20, 2017

2nd time we've been in and we'll definitely return and have told others about the great service and reasonable prices.

by - Verified Customer July 20, 2017

The staff is extremely friendly. I appreciate how Anthony explained everything to me so I understood exactly what was going on!

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by - Verified Customer July 12, 2017

Great Work!

by - Verified Customer July 11, 2017

Everyone was very helpful and super nice! :-)

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by - Verified Customer June 27, 2017

Always friendly and attentive.

by - Verified Customer June 27, 2017

The best shop in town! I would highly recommend them for excellent service and fair prices. We would not go anywhere else!!

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by - Verified Customer June 18, 2017

I needed my air conditioner looked at. They were performing an AC recharge when they discovered that the compressor needed repairs.

by - Verified Customer June 13, 2017

I had O2 sensors replaced. The price was higher than quoted at first but only $40 and when I compared prices for parts and labor the charges were fair. Check engine light went away for a day. Sadly it came back with codes that required me to have to take it back. Friendly staff, but they really need to get better at consistently communicating with customers.

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by - Verified Customer June 12, 2017

Very professional and excellent work!

by - Verified Customer June 08, 2017

Excellent communication and timely service. Trustworthy and only recommends services that are actually needed.

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by - Verified Customer June 07, 2017

Friendly, courteous, quality

by - Verified Customer June 07, 2017

Thank you for your excellent service and great customer care.

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by - Verified Customer June 06, 2017

Will bring my vehicle back!

by - Verified Customer May 25, 2017

Good work, timely performed, at a fair price

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by - Verified Customer May 25, 2017

We wouldn't take our cars anywhere else. Always a positive experience

by - Verified Customer May 22, 2017

fantastic service as always!

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by - Verified Customer May 10, 2017

Good job.

by - Verified Customer May 08, 2017

Over many years, I have always received excellent and professional service from West Omaha Auto Service.

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by - Verified Customer May 03, 2017

West Omaha Auto Service provided great customer service and efficient car care!

by - Verified Customer May 02, 2017

I took my pickup in for repairs and was very pleased with the timeliness and explanations that were given.

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by - Verified Customer May 01, 2017

Excellent job.

by - Verified Customer April 20, 2017

I had a great experience.

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by - Verified Customer April 17, 2017

Outstanding service.

by - Verified Customer April 16, 2017

They do a great job and I appreciate their willingness to explain the issue and offer suggestions on what should be fixed first and what can wait.

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by - Verified Customer April 13, 2017

Great work, very friendly and professional.

by - Verified Customer April 13, 2017

We've been going to West Omaha Auto for several years now and they have always been honest and up front with us regarding our vehicles. They've never charged for diagnostics and have never pressured us into un-needed repairs. I recommend them to anyone who asks for a good mechanic.

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by - Verified Customer April 13, 2017

Except for the cost being a little on the high side, the rest of my experience was top notch.

by - Verified Customer April 10, 2017

I had my car looked at another shop first & wasn't satisfied & wanted a 2nd opinion, so I took my car into West Omaha where I've had car work done in the past & trust their opinion.

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by - Verified Customer April 10, 2017

There is no better auto mechanic shop in town! The guys are honest and treat you with respect and take the time to clearly explain the issue and what your options are. The job is done right and on time!

by - Verified Customer April 09, 2017

I've been very happy both times I've brought my car in!

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by - Verified Customer April 04, 2017

The part wasn't available even though I scheduled a couple days in advance causing me a loss of one day of work in addition to a scheduled one-day loss. However, Tom and Anthony more than made up for the rare mistake by going to bat for me on a replacement tie rod part. Frequently, I speak well of and recommend my network to use West Omaha Automotive if they want a trustworthy, service-oriented and competent mechanic.

by - Verified Customer April 04, 2017

Great service as always.

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by - Verified Customer March 29, 2017

Excellent service!!! I would not take my car anywhere else.

by - Verified Customer March 28, 2017

There is a reason we keep coming back! :)

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by - Verified Customer March 28, 2017

Customer service is exceptional.

by - Verified Customer March 28, 2017

Great people to deal with! Been a customer of Dave's for over 20 yrs.

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by - Verified Customer March 23, 2017

Love this place! Will definitely be going back with all of our car needs! Liked the car findings page they sent us on the computer.

by - Verified Customer March 23, 2017

Always professional.

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by - Verified Customer March 21, 2017

Great shop!

by - Verified Customer March 20, 2017

Always a positive experience in bringing my vehicle to West Omaha Auto and the kids look forward to a free treat.

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by - Verified Customer March 09, 2017

I love West Omaha Auto Service and I will never take it anywhere else. Their prices are fair, they always explain everything and answer any questions, and they never pressure you to have unnecessary work done. Plus, they give you tons of coupons and leave a little treat in your car after having work done!

by - Verified Customer March 08, 2017

Great job!

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by - Verified Customer March 06, 2017

Amazing every time.

by - Verified Customer February 28, 2017

Great!

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by - Verified Customer February 27, 2017

West Omaha Auto Service is awesome! From Lenore to Anthony to Dave to Michelle, and everyone who works there! Thanks!

by - Verified Customer February 27, 2017

Dave and crew have serviced our cars for the past twenty-five or more years.

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by - Verified Customer February 22, 2017

Very pleased.

by - Verified Customer February 22, 2017

Friendly staff. The service techs know what they are doing. I love my auto and they make me feel like they do as well.

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by - Verified Customer February 16, 2017

This is the only auto shop our family trusts. They are fair, honest and personable. The mechanics are extremely knowledgeable. The waiting environment extremely comfortable, as well. If it's a longer job, you can arrange a loaner car with them, too. We won't go anywhere else.

by - Verified Customer February 16, 2017

Good.

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by - Verified Customer February 16, 2017

They work with you, treat you with respect, and explain all repairs needed so anyone could understand. This is a great shop, I am glad I found them.

by - Verified Customer February 15, 2017

Great service. Super people!

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by - Verified Customer February 13, 2017

Always very friendly. I trust them 100% to do right by me.

by - Verified Customer February 09, 2017

Excellent service.

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by - Verified Customer February 08, 2017

The technicians found a problem during an oil change, and I was informed of the issue. When I reported concerns a few days later about an unusual 'burning' odor, the team had me bring it back in, checked it over, fixed a seal, and didn't charge me any additional cost. The courtesy and service are outstanding.

by - Verified Customer February 07, 2017

They explained what was needed and what could wait, thanks.

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by - Verified Customer February 07, 2017

My service was great. And they recommended a couple things that needed to be done I was going to ask them about anyway.

by - Verified Customer January 29, 2017

Always conscientious about taking care of my car the right way with only the things done necessary to keep it safe and running for me.

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by - Verified Customer January 22, 2017

Very good service and high quality work.

by - Verified Customer January 19, 2017

I've been a longtime customer and very happy with the service provided.

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by - Verified Customer January 18, 2017

All was done well.

by - Verified Customer January 11, 2017

These folks do it right! Fast, Friendly and Trustworthy. I've been coming here for over 5 years. I dont take my car anywhere else!

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by - Verified Customer January 24, 2016

I have always had good service from them.

by - Verified Customer January 24, 2016

Everything was done to my satisfaction and you always explain what you'll be doing and why before you do the work. You also tell me the estimated cost.

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by - Verified Customer January 21, 2016

When I moved to Omaha, this shop came highly recommended to me by my previous mechanic in Kearney, NE. Service has been nothing but exceptional, and I would recommend to anyone.

by - Verified Customer January 20, 2016

The customer service is great! They are very honest.

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by - Verified Customer January 17, 2016

Service is fast and reliable, employees are friendly and helpful.

by January 14, 2016

Very friendly service. Nice loaner car. They left a bag of skittles in my car :)

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by - Verified Customer January 13, 2016

The work was done quickly and on time. They provided a loaner car so I could drop mine off and still get to work on time.

by - Verified Customer January 12, 2016

Great service and very honest staff. They completely make you feel you are in good hands and will be taken care of (not advantage of). I would highly recommend to family and friends.

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by - Verified Customer January 11, 2016

The customer service is excellent. They are pleasant, trustworthy and take the time to educate me about the vehicle.

by - Verified Customer January 10, 2016

Their service gives me a sense of confidence that the repairs are being done right and honestly.

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by - Verified Customer December 17, 2015

The customer service is excellent and is only surpassed by the quality of work. Excellent attention to detail and a genuine care for the voice of the customer. Having had my vehicles serviced at many Omaha locations, I am by far most pleased with West Omaha Auto Service!

by - Verified Customer December 09, 2015

They do great work and you are treated with respect.

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by December 07, 2015

Great to work with and knowledgeable.

by - Verified Customer December 03, 2015

Fast and friendly service. Prices are reasonable.

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by - Verified Customer November 29, 2015

They are always honest and tell me what needs to be fixed and what can wait instead or piling up a huge bill.

by - Verified Customer November 16, 2015

Excellent, reasonably priced service!

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by - Verified Customer November 16, 2015

Excellent service!

by - Verified Customer November 15, 2015

I was very satisfied.

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by - Verified Customer November 01, 2015

Honest, competitive, and they know what they are doing.

by - Verified Customer October 28, 2015

Very friendly and very up front about cost and services.

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by - Verified Customer October 22, 2015

They did everything I wanted, on time and on budget.

by - Verified Customer September 29, 2015

You do excellent work and your staff is very caring and attentive.

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by - Verified Customer September 10, 2015

Good honest services.

by - Verified Customer September 03, 2015

I trust them to fix my car at a fair price.

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by September 02, 2015

Seemed a little pricey.

by - Verified Customer August 17, 2015

I think they are over priced compared to other places in town.

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RepairPal Scorecard
94
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
99
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
93
CUSTOMER AMENITIES
95

West Omaha Auto Service has been serving the Omaha area since 2002. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Recent customers describe this team as “friendly”, “trustworthy”, “knowledgeable”, “excellent”, and “honest”. This shop features an experienced team led by an ASE certified Master Technician. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 12-month / 12,000-mile warranty for your peace of mind. A local shuttle service, loaner vehicles, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
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AMENITIES

  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Se Habla Espanol
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • TECH-NET
  • iATN

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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