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West El Cajon Automotive & Transmission

(619) 627-0221
83 Verified Reviews

HOURS
07:30
18:00
http://purl.org/goodrelations/v1#Monday
07:30
18:00
http://purl.org/goodrelations/v1#Tuesday
07:30
18:00
http://purl.org/goodrelations/v1#Wednesday
07:30
18:00
http://purl.org/goodrelations/v1#Thursday
07:30
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 6:00pm
S
Closed

ADDRESS

844 N Johnson Ave
El Cajon, CA 92020 USA

AUTO REPAIR EXPERIENCE

  • Bill Hunter, Manager
  • Established 1995
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 105 Years of Car Repair Experience

West El Cajon Automotive & Transmission Reviews

OVERALL RATING

83 Verified Reviews
5 stars
(57)
4 stars
(17)
3 stars
(5)
2 stars
(1)
1 star
(3)
by - Verified Customer September 21, 2017

Bill is probably one of the most respectful and honest mechanics i know. Thank you

by - Verified Customer September 19, 2017

Car was not ready because the wrong part came in. No fault of theirs.

by - Verified Customer August 16, 2017

This is the BEST shop ever. I am so glad I found this shop. I totally trust them. The 2 guys in the front are AWESOME!

by - Verified Customer August 14, 2017

This is my second experience with Bill and the guys and it ws great!! i plan to use them for all my repairs.

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by - Verified Customer August 10, 2017

Very professional with outstanding automotive.knowledge. They definitely 'put people first' .

by - Verified Customer August 03, 2017

Bill made sure to explain everything that was going to be done in detail. He also made sure I got to work on time by having one of the technicians drop me off. Bill and his crew were great!

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by - Verified Customer July 18, 2017

I was treated with great human dignity and respect and as before received excellent service.

by - Verified Customer July 17, 2017

Excellent. Mr Bill assist and tried every possible means to resolve the issue with my vehicle. The Ford Explorer with the yellow wrench light. Keeps illuminating and appears that I'm in need of a new module computer. It's costly right now beyond my ability to pay and the amount that it did cost to try and remedy the problem set me back from meeting my financial school obligations before graduation next month. I'm still grateful for the service rendered and attempt to fix my vehicle.

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by - Verified Customer July 11, 2017

Nice people, good work in a pressure free environment.

by - Verified Customer July 05, 2017

My truck was misdiagnosed. When I got the initial diagnosis, I took it to a shop which specialized in said problem and they stated the original diagnosis was wrong and that this is what the issue was. I got it fixed for lower cost, ($1000) less and my truck now runs great

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by - Verified Customer June 28, 2017

I had a great experience at West Automotive and Transmission, and Bill the Manager was great to deal with!

by - Verified Customer June 27, 2017

It was great. Bill is very professional.

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by - Verified Customer June 22, 2017

Good. No problem.

by - Verified Customer June 22, 2017

Professional, friendly, personable staff who took care - not just time, to listen to what I had to say. I always feel welcome and valued as a customer, no matter how big or small the job is. West Automotive Group has handled both for me. I trust them.

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by - Verified Customer June 19, 2017

Bill and staff are great.

by - Verified Customer June 11, 2017

Nice visit - Maybe though you can add value by filling the washing fluid reservoir when a full service is done?

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by - Verified Customer June 04, 2017

Good experience.

by - Verified Customer May 31, 2017

They were all wonderful.

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by - Verified Customer May 17, 2017

Spent a lot of money to only have it break down again. On another problem, paid more money and was not fixed.

by - Verified Customer May 09, 2017

Very goog people.

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by - Verified Customer May 08, 2017

The only complaint I have is someone there left my trunk open.

by - Verified Customer May 04, 2017

I was very pleased with the overall experience. I chose West El Cajon Automotive because of seeing Brian on TV and his commitment to customer satisfaction and receiving quality service for a fair price. The quote covered all costs and anticipated items that would have to get replaced. The price I paid was in line with the quote and no up-selling!! Great job and we need great auto service providers who have high quality staff who care about their work and their customers. Thank you.

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by - Verified Customer April 17, 2017

I had a great experience and would recommend to family and friends.

by - Verified Customer April 04, 2017

Services performed were fairly cut and dry services for my Chevrolet based on age and mileage. No problems encountered.

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by - Verified Customer March 28, 2017

It was fine.

by - Verified Customer March 28, 2017

Great job.

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by - Verified Customer March 21, 2017

I always take my car for service to West El Cajon Automotive.

by - Verified Customer March 20, 2017

Very pleased. My vehicle was not worth the repair, but that is no fault of the shop, it was just my choice to not repair due to extensive cost that out weighed the worth of the vehicle.

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by - Verified Customer March 14, 2017

Engine oil and filter change with multi point check and tire rotation, all performed in a timely manner.

by - Verified Customer March 13, 2017

Very Friendly.

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by - Verified Customer March 13, 2017

I love this shop and all the guys in it.

by - Verified Customer March 07, 2017

Bill is great! He explains every detail of the work needed or the job completed. Love the honesty.

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by - Verified Customer March 06, 2017

The guys are great, overall it was a good experience.

by - Verified Customer February 27, 2017

Bill and his crew did just as promised completing repairs quickly and efficiently. It is that type of automotive support that will keep me coming back.

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by - Verified Customer February 06, 2017

Brought our truck in for a oil/filter change, tire rotation and check of the overdrive. All services were performed in a timely manner. Everything checked out fine and I was informed that the brakes would need service in the near future, but was happy there was no big sales pitch or pressure to have it done then and there. The counter guy was extremely helpful and shuttle service back home was offered if I chose not to wait on premises.

by - Verified Customer February 01, 2017

I've been with the same shop for over 20 years

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by - Verified Customer January 29, 2017

Bill is always courteous and concerned with my vehicle

by - Verified Customer January 18, 2017

Bill was helpful and very knowledgeable. Thanks again!

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by - Verified Customer January 04, 2017

Good experience.

by - Verified Customer January 04, 2017

They did a good job.

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by - Verified Customer December 22, 2016

Great work, will be back if needed.

by - Verified Customer December 12, 2016

Thank you.

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by - Verified Customer December 11, 2016

Very knowledgable and helpful.

by - Verified Customer December 01, 2016

They wanted $40 to replace and install a dome light on my Honda Accord. I thought that was too high, so I declined.

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by - Verified Customer November 30, 2016

Quick and easy, done early. great job

by - Verified Customer November 22, 2016

Everything was great.

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by - Verified Customer November 21, 2016

Straight forward and good service keeps me coming back. Greatly appreciated.

by - Verified Customer November 15, 2016

Always great!

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by - Verified Customer November 10, 2016

Thanks!

by - Verified Customer October 05, 2016

Good service.

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by - Verified Customer September 15, 2016

Bill was great! He was professional and personable. He explained what they had done. When I had to return due to the problem reoccurring he acknowledged that they had missed something and did the repair without charging. The store also had a shuttle service that had a courteous and friendly driver.

by - Verified Customer June 30, 2016

Excellent customer service! My car problems were presented to me in a most professional way with no sales pressure but explained as to problem, time frame to have done, most urgent and the price. I think I have found the perfect car repair service.

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by - Verified Customer June 29, 2016

Very courteous service manager. Prompt work, excellent communication.

by - Verified Customer June 27, 2016

Timely repair. done professionally.

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by - Verified Customer June 20, 2016

Very customer oriented, professional and honest!

by - Verified Customer June 15, 2016

Awesome, from start to finish!

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by - Verified Customer June 07, 2016

Very helpful and detailed information, just what I was looking for.

by - Verified Customer April 19, 2016

Customer service was extremely satisfactory, the shop had not only diagnosed my car's problems correctly whereas other repair shops were without clues, they also pointed out other problems that my car has. West El Cajon Auto did not try to push me to have those additional problems fixed at their shop. They advised what should get repaired as soon as I can. I left them my car for a couple of days for the repairs and was very happy with the repairs after I took it home. The technicians and the shop manager were very professional, knowledgeable and personable. West El Cajon Automotive and Transmission will be my number 1 go to shop from now on.

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by April 19, 2016

They are really nice there, but I took my car there twice spent about 1,800.00, not including car rental. Both times I told them there is a whining noise in the front right of my engine. It continues after I turn it off. Last time I picked it up it was still there, when I pulled into the garage it was loud. I did need tires and brake pads and they fixed it so my check engine light went off the first time. I am not spending any more time off work, money on car rental and more money on this 2003 ford escape.

by - Verified Customer March 31, 2016

Wonderful business - always kind and courteous employees - they help me keep vehicle maintenance up-to-date and vehicle running in excellent condition. They make repair suggestions I trust. They make sound repair recommendations.

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by March 16, 2016

Everyone was friendly and my vehicle was ready in a timely manner. Everything is working fine.

by - Verified Customer March 14, 2016

Excellent staff.

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by - Verified Customer March 10, 2016

They love my 1991 Ford F-150 as much as I do.

by - Verified Customer March 10, 2016

Great, they knew what they were doing.

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by - Verified Customer March 09, 2016

They delivered my car before the time they say it should be ready l was happy with their work and they have a great staff.

by - Verified Customer March 01, 2016

Very thorough, very good experience.

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by - Verified Customer February 08, 2016

The work and workers seem to be of good quality. Services are very highly priced on average.

by - Verified Customer February 04, 2016

I think the price for the repair grossly high!

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by - Verified Customer December 23, 2015

Had a problem after service was done and they took care of it immediately for no extra charge.

by - Verified Customer December 10, 2015

They performed the maintenance as requested. They also provided feedback on repairs recommended by the dealer repair shop, which West El Cajon Automotive found were not needed. The dealer had been telling me that I needed shock and struts each time I went in for oil change.

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by - Verified Customer November 04, 2015

Considering another shop advised my car needs a new engine ($4,000.00) and Bill at West El Cajon found the issue was merely a partially blocked radiator ($400), yes, these guys are good.

by November 04, 2015

They are helpful and make sure you understand what they are going to fix on your car.

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by - Verified Customer November 03, 2015

The manager, Bill, always recognizes me. He treats his customers the very best and makes sure you are back on the road, safe and reliable.

by - Verified Customer October 29, 2015

My transmission was slipping and you checked it out for free, and it wasn't my transmission, it turned out to be something else and costs far less to repair!

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by - Verified Customer October 19, 2015

Best Auto shop ever! Great service and everyone who works there is trustworthy, knowledgeable, and friendly.

by - Verified Customer October 19, 2015

100% satisfied with the knowledge and ability of Bill Hunter and his crew.

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by October 07, 2015

Not good.

6 verified customers did not leave comments but provided these ratings:
by Franklin
by Shane, Robert, Dwayneand 1 other verified reviewer
by Alex

RepairPal Scorecard
92
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
93
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
89
CUSTOMER AMENITIES
95

West El Cajon Automotive & Transmission was established in 1995 and has been providing community with quality auto repairs ever since. This RepairPal Certified shop features a team of very experienced technicians with an excellent mix of ongoing training and ASE certifications. The are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs to tires and wheel alignment, to transmission diagnoses and repair, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group describe the team here as: “wonderful”, “awesome”, “knowledgeable”, “trustworthy”, and “professional”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
+ More

AMENITIES

  • Early Bird Dropoff
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • Bosch Service Network
  • NAPA

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by West El Cajon Automotive & Transmission
I got in the car and pressed the preset se...
There is no spoecific know failure for these seats, you could have a motor problem, a short or something as simple as a blown fuse. It will require some testing to diagnosis if you are not familiar with the system you may want to bring the vehicle to us or some as qualified as us to diagnosis the system properly.
should I replace the thermostat or is it a...
Normally we would check to see what temp the thermostat is opening at it is more likly a thermostat that has failed and is stuck open or is opening to soon, with out proper test equipment to check the temp sensor for the PCM it is hard to tell if the sensor is having a problem.
I can turn the key over and sometimes chec...
Sounds Like a relay that is starting to fail, Recommend getting it diagnosed properly to prevent replacing good componets. Sounds like the vehicle failed functional because the check engine light did not come on when they check to see if it works during the functional parts of the test. Getting the no start relay problem fixed should cure your smog failure for functional propblem
but will restart. and trans jumps into gea...
I agree, the Knock sensor will not be the cause of this problem, It can be several conditions causing this problem, I would recommend to have the vehicle diagnosed by a facility that is qualified. Possible causes range from fuel, to ignition to a TCC Problem

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