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Wayside Garage

(831) 291-3158
124 Verified Reviews
waysidegarage@sbcglobal.net

HOURS
07:30
16:30
http://purl.org/goodrelations/v1#Monday
07:30
16:30
http://purl.org/goodrelations/v1#Tuesday
07:30
16:30
http://purl.org/goodrelations/v1#Wednesday
07:30
16:30
http://purl.org/goodrelations/v1#Thursday
07:30
16:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 4:30pm
S
Closed

ADDRESS

1231 Del Monte Ave
Monterey, CA 93940 USA

AUTO REPAIR EXPERIENCE

  • Stacey Diaz, Manager
  • Established 2014
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 60 Years of Car Repair Experience

Wayside Garage Reviews

OVERALL RATING

124 Verified Reviews
5 stars
(87)
4 stars
(27)
3 stars
(5)
2 stars
(0)
1 star
(5)
by - Verified Customer May 15, 2017

A few days after picking up my car I noticed something was wrong while on the freeway. The car was hard to steer and I was wasting a lot of gas.I had a spark plug and coil replaced so I was told it wasn't related so I pulled in to a shop to checked the tire pressure ,30 pounds all 4. The manufacture says 30 I have after market 22's which say 50pounds max. , the work order confirmed the 30 pounds. I checked the oil and it was almost a quart low. I'm not sure what's in the multi point inspection but I would have paid a little extra to have my oil checked and been made aware of the change in tire pressure driving on mostly flat tires was probably not safe.

by - Verified Customer May 04, 2017

The woman and her daughter who worked in the office at this shop were very friendly. She was able to communicate with me by email which fit my work schedule and style better. The only thing that I would say they could improve on is communication between employees. When I called and the main office manager was not present, non of the other employees could tell me what was happening with my car and I had to either leave a message on the main office manager's answering machine or just wait for her to call me back. Luckily, they were still able to finish my car before the weekend so I am over all pretty satisfied and would come back here and recommend this shop to my friends.

by - Verified Customer May 03, 2017

Highly recommended. Work was done on time and within the specified price.

by - Verified Customer April 26, 2017

Very friendly atmosphere. Overall great experience and highly recommend this shop

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by - Verified Customer April 25, 2017

Love this shop. Highly recommend to all my friends.

by - Verified Customer April 20, 2017

I'm grateful for the friendly and informative gals in the office and the kindness of others. I'm just sorry we have to drive from Salinas. Thanks.

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by - Verified Customer April 12, 2017

I thought the customer service and quality were excellent, however, the price was more than the dealership.

by - Verified Customer April 10, 2017

My (deceased) husband and I have gone to W.G. for thirty years..... They are the best, reliable, knowledgeable, honest.... Stacey knows cars and likes them.

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by - Verified Customer April 06, 2017

Wayside is a friendly and competent repair shop.

by - Verified Customer March 22, 2017

Love the Lady in the office

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by - Verified Customer March 22, 2017

This is the best shop on the Monterey Peninsula. I take all my car,s there for repairs.

by - Verified Customer March 20, 2017

Went in for brake and headlight certification needed some work got it done and got my certifatcate

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by - Verified Customer February 27, 2017

Couldn't locate a part for nearly 2 weeks that was recommended to be replaced. Poor communication with front office. Took a couple days to return calls. Brought vehicle in twice, once for smog, and once to take a picture of hose, then was asked to bring car in a third time and leave it at shop to figure out which hose they needed to order. One of my screw caps for valve cover was lost. Had the same experience with this shop not being able to repair my 6 liter Ford truck in order to pass smog after multiple attempts by Wayside. Took the truck to a different shop and they were able to fix truck fairly quickly. Nice family, they just couldn't help me with vehicle repairs both of the times I tried using their services.

by - Verified Customer February 22, 2017

Had a computer issue. They reset it for $175

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by - Verified Customer February 09, 2017

I'm very happy with the work done on my car. It was quickly repaired and affordable. The owner is a family friend and I would definitely recommend this shop.

by - Verified Customer February 08, 2017

I love the service from Wayside Garage, I'll keep coming back.

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by - Verified Customer February 07, 2017

I am always satisfied with taking my car to Wayside, its the only garage I'll trust.

by - Verified Customer January 25, 2017

Compared to other shops I've been to, this place is very pricey. The front office staff has always been friendly and respectful & as I female I've felt more welcomed to the shop because they have females on the front counter. Beside the price, I was only dissatisfied with the lack of updates on the status of my car - I need to request time off from work or make ride arrangements, so I would be more satisfied if I was notified about the status before I had to call toward the end of the day.

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by - Verified Customer January 23, 2017

I've been in before, treated well, so I came back when it was time to get my car smogged. I no doubt will again. Thanks!

by - Verified Customer January 23, 2017

Waiting room too small, uncomfortable

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by - Verified Customer January 23, 2017

I love this shop I just wish it wasn't so expensive

by - Verified Customer January 17, 2017

Great job and friendly!

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by - Verified Customer January 16, 2017

I love Wayside. If anything, I think they undercharge for their very excellent services.

by - Verified Customer January 12, 2017

Always treated fairly at this fine business.

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by - Verified Customer January 10, 2017

Trustworthy

by - Verified Customer January 09, 2017

Took my vehicle in and received and estimate promptly, followed by the work. Great experience.

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by - Verified Customer January 03, 2017

Repairs were performed efficiently. My only complaint is that of the two hour estimate for the work (which I thought was high for replacing a pinion seal), the first 45 minutes were spent checking out the entire vehicle (air cleaner, fan belt, etc). I thought the multi-point check was supposed to be at no cost to me, but apparently is part of the two hour estimate for the pinion seal. .

by - Verified Customer December 27, 2016

Great customer service.Stacy was extremely helpful,and went the extra mile to get the information needed.

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by - Verified Customer December 20, 2016

I did not market research to see if prices were reasonable compared to other auto shops. Overall, excellent work.

by - Verified Customer December 15, 2016

I trust that the service I get is what is needed. The technicians and office management are thorough & go the extra mile to ensure my auto is safe & sound. I like the breakdown on my estimate & receipts of what has been done, or what needs to be done, along w/prices. A bit pricey, but worth the extra $$$.

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by - Verified Customer December 12, 2016

Great service. Great mechanics.

by - Verified Customer December 07, 2016

I feel the acted in a very professional way and always feel confident with their work. They have always treated me with respect.

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by - Verified Customer December 04, 2016

Stacy, Sam & Jonathan were kind enough to service both of my vehicles without an appointment - what life savers!! Thanks so much!!

by - Verified Customer November 30, 2016

It is nice to go to a repair shop where you feel you can trust the work. I know they have integrity, Very happy with work performed.

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by - Verified Customer November 28, 2016

Great!

by - Verified Customer November 27, 2016

Great!

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by - Verified Customer November 15, 2016

Great!

by - Verified Customer November 10, 2016

This was my first visit and i was very happy with the service I (and my car) received. I will be back.

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by - Verified Customer November 10, 2016

Went in for diagnostic of a coolant leak. Diagnosis was $60 something, but applied to repair cost. Found the dang plastic radiator cracked. Ordered the radiator in time to catch the morning delivery. They started the tear down right away and had the job done in the afternoon. Did not replace any hoses etc, just coolant. It was a big job, and expensive. If you want cheap work, don't come here, but done right and fast costs a bit more.

by - Verified Customer November 09, 2016

Friendly, efficient, accommodating, effective, experienced, professional.

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by - Verified Customer November 07, 2016

Easy and efficient smog check from Wayside Garage. Excellent customer service!

by - Verified Customer October 31, 2016

Nicest people to deal with from a service department...EVER! I'm speaking of decades worth of repair shops where people weren't anywhere near as nice as these folks. Seriously!

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by - Verified Customer October 07, 2016

Always excellent and honest

by - Verified Customer October 04, 2016

Work completed as per request.

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by - Verified Customer September 30, 2016

Always happy with my service. They see me often with my 5 vehicles. Friendly and very honest.

by - Verified Customer September 27, 2016

Last service on my F-250 was very satisfying and I will return again.

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by - Verified Customer September 26, 2016

I have used them for a long time and knew that I would not have to worry about anything.

by - Verified Customer September 23, 2016

Excellent service, very satisfied with my experience.

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by - Verified Customer September 23, 2016

Stacy and Sam at Wayside are wonderful.

by - Verified Customer September 17, 2016

Very quick service at a time when all shops were busy. Will definitely return!

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by - Verified Customer September 17, 2016

Excellent service and prompt

by - Verified Customer August 17, 2016

I love this shop they treat you like family. I know Stacy and Sam would not let me drive away knowing something major was wrong.

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by - Verified Customer August 17, 2016

Great Service.

by - Verified Customer August 03, 2016

Front end brake job done oil change and filter, car safety check. Just lifted the hood for the first time since we got our car back from repair. Immediately noticed filler cap for brake fluid was set on top with an air gap being held in place by vent hose, also air filter canister two latches only one latch was buckled. These two items concern me greatly of the quality of work done to my brake system and all else that was done to the car.

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by - Verified Customer August 02, 2016

I had an engine replaced done by wayside. The front office staff kept me well informed on progress. There was a problem with engine they received, however they offered a rental car and considering the difficulties they faced completed the job in a timely manner.

by - Verified Customer August 01, 2016

Fast friendly reliable.

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by July 28, 2016

Good.

by - Verified Customer July 26, 2016

They tuned up my Prius, did the work for a fair price and had it done on time.

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by - Verified Customer July 19, 2016

Amazing shop. Great customer service and car service provided! Awesome!

by - Verified Customer July 19, 2016

Great service, very punctual

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by - Verified Customer July 13, 2016

Helpful, pleasant staff, and good prices

by - Verified Customer July 13, 2016

Top notch - like I have come to expect!

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by - Verified Customer July 08, 2016

Everything went well.

by - Verified Customer July 08, 2016

I like Wayside because of the personal relationship with the owners as a customer. I don't feel like a number on a production line. That's the impression I got from this last visit, just like all previous visits.

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by - Verified Customer July 08, 2016

Not upfront about the repairs that needed to be done- tried to have me pay $300 extra dollars for unnecessary repairs

Reply from Wayside Garage – by WaysideGarage August 08, 2016

Thank you for your review. We strive for excellent customer service. I apologize for any miscommunication on your vehicle. If at any time there is a question about repairs recommended, please feel free to call or stop by.

by - Verified Customer July 08, 2016

Friendly office staff

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by July 01, 2016

good service

by - Verified Customer July 01, 2016

Great service, but the lounge chairs could be better. HaHa

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by - Verified Customer June 30, 2016

Excellent

by June 22, 2016

Service always good here. Has been for years.

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by June 22, 2016

Quick service and friendly staff.

by - Verified Customer June 22, 2016

Wayside Garage has always been there for me. They always go the extra mile for their customers and always have a smile on their faces.

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by - Verified Customer June 20, 2016

Very nice and helpful.

by - Verified Customer June 20, 2016

Truck was fixed on time and they did good job

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by May 27, 2016

We brought the car in for a brake and light inspection which was done satisfactorily.

by - Verified Customer May 13, 2016

Pleasant reception.

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by May 07, 2016

They seem very competent and knowledgeable. I have concerns about how difficult it is to park there and how busy they are. Had to wait a bit longer for an appointment than I would have liked. But they were very nice and have good communication. They do seem overly busy. I only received an estimate and an oil change so I cannot comment on their work, per se.

by - Verified Customer May 06, 2016

The staff is excellent and the work is wonderful

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by May 06, 2016

A lot less money than the dealership.

by - Verified Customer May 04, 2016

The service is great.

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by - Verified Customer May 02, 2016

I was impressed that I was able to get an appointment so fast.

by April 29, 2016

The receptionist was extremely rude when we called to get information about our vehicle. I was pleased overall with service but did not receive a call that we needed additional work done until 5pm when the shop was closing.

Reply from Wayside Garage – by WaysideGarage August 08, 2016

Thank you for your review. Please accept our apologies for the lack of communication and the poor customer service. We have taken this into consideration and are making changes to help better your customer service experience.

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by - Verified Customer April 27, 2016

I have been a customer for 30 Years and I don't intend to stop.

by - Verified Customer April 27, 2016

I had a major problem and it was corrected by Wayside with expertise and assuring attitude. I have extreme confidence that they will solve any issues I have with my vehicle. I have been dealing with them since the early 80's.

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by - Verified Customer April 21, 2016

Prompt , courteous and professional.

by - Verified Customer April 21, 2016

These guys are the best, always accurate on completion times and quality work

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by - Verified Customer April 20, 2016

They are polite, efficient, courteous and honest.

by - Verified Customer April 20, 2016

Friendly staff, transparent communication about service, when it would be performed, why, and how much.

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by - Verified Customer April 18, 2016

friendly and reliable

by - Verified Customer April 18, 2016

great

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by - Verified Customer February 03, 2016

Speedy, courteous service. Stacey got me the best price for my parts.

by - Verified Customer January 28, 2016

Great people. Great service.

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by - Verified Customer January 28, 2016

We have had our cars serviced for many years at Wayside. They go out of their way to make sure they give us excellent service.

by - Verified Customer January 27, 2016

Wayside has been our automotive repair dealer of choice because of the super friendly staff and the professional care for our vehicles.

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by - Verified Customer January 27, 2016

Great service & everyone is really nice.

by - Verified Customer January 22, 2016

They worked at it until they found the problem.

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by - Verified Customer January 22, 2016

Great communication and service.

by - Verified Customer January 22, 2016

Friendly and honest service, and affordable.

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by - Verified Customer January 22, 2016

They have always been fair and honest. I trust them with all of my automotive needs on my multiple vehicles.

by - Verified Customer January 19, 2016

Good, prompt service.

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by - Verified Customer January 19, 2016

We brought our vehicle in at 9:00 on Monday morning as agreed. Having not heard from Wayside Garage by 4:00 PM, we called them and were told that they had not yet gotten to the van and prepared an estimate, and since they closed at 4:30 the estimate wouldn't be ready until the following morning. The next day they emailed us the estimate, which seemed a bit high, but they had the vehicle so we told them to go ahead. The price that we ended up paying was more than we expected to pay for a brake job, based on what we have paid at other shops in the past.

Reply from Wayside Garage – by WaysideGarage August 08, 2016

Thank you for your review. We appreciate your concern about controlling automotive repairs and services, but we want you to know that our prices are calculated to only cover our costs and allow the shop a fair profit, not a penny more.

by - Verified Customer January 18, 2016

I was so humanely facilitated in every way. Even waiting with other customers an balanced atmosphere of professionalism, community, friendship and trust was present. When walking to the Wharf to wait the time needed to inspect my vehicle communication was well connected. Follow up calls to make sure I was back before closing were most important, timely and appreciated. Everything was before and after explained to me in detail of the processes. It was as if my own family members who loved me took care of me. That is 'Love!' Beyond 'Politically Correctness'.

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by - Verified Customer January 18, 2016

Excellent everything! Customer service, competent work on my car, reasonable cost.

by - Verified Customer January 18, 2016

Personal and friendly service at reasonable price.

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by - Verified Customer January 11, 2016

Great service.

by - Verified Customer January 06, 2016

Friendly service, great prices, fast and very personable.

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by - Verified Customer December 28, 2015

I'm happy with the service I received. The charges were clearly explained. The work (timing belt replacement) took a little longer than expected but was finished in one day. I've had no problems with my car since the work was done.

by - Verified Customer December 22, 2015

They have provided many years of good service for our cars.

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by - Verified Customer December 22, 2015

It is run by a couple who are easy to work with and honest as can be----which is becoming rarer and rarer these days.

by - Verified Customer December 07, 2015

They have a great Customer Care relation and ensure your car is running perfectly to their satisfaction before you leave the shop.

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by December 04, 2015

Timeline of repair was way off, luckily we have a second vehicle. Communications was very bad I had to keep calling daily instead of them updating me.

by - Verified Customer December 03, 2015

Satisfied with everything, although not enough seating area while waiting.

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by - Verified Customer October 27, 2015

You always treat customers with respect, whether it's a man or woman also listen to what I have to say about my vehicle.

by - Verified Customer October 21, 2015

Good experience.

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by - Verified Customer October 16, 2015

Wayside is a very trustworthy and honest shop, I have recommend that friends take their vehicles there for repairs.

by September 25, 2015

They are responsible in recommendations and reasonable priced in repairs.

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by - Verified Customer September 17, 2015

Fast & friendly. Location a bit difficult with traffic and no parking - the only drawbacks I saw.

by - Verified Customer September 16, 2015

They were helpful, charged what they quoted, and did good work, on-time.

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by - Verified Customer September 15, 2015

They do excellent work and are trustworthy.

by - Verified Customer September 01, 2015

The have provided years of very good service.

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by - Verified Customer August 13, 2015

I had excellent service.

by - Verified Customer August 07, 2015

Good and trustworthy service.

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RepairPal Scorecard
94
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
98
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
95
CUSTOMER AMENITIES
93

Wayside Garage has been serving the community of Monterey and the surrounding area since 2014. During this time they have developed a loyal following of satisfied customers who described this shop to us as: "professional”, “friendly”, “courteous”, “honest” and "helpful". This location features a team of automotive professionals whose experience, commitment to ongoing training and ASE Certifications ranks with the best. An investment in the necessary tools and diagnostic equipment help make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to state smog inspections, to check engine light diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 12-month / 12,000-mile warranty for your peace of mind. Rental vehicles, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
+ More

AMENITIES

  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Military Discount
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Wireless Internet

AFFILIATIONS

  • ASA
  • NAPA

MESSAGE FROM THE SHOP

Family owned and operated since 1981! Wayside Garage started providing quality automotive service back in 1946 and we are proud to be one of the oldest businesses in the Monterey Bay. We love our customers and we love what we do. Taking care of customers cars so that they can feel safe on the road is our passion. We look forward to meeting you soon!

MAKES WE SERVE

  • Acura
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by Wayside Garage
clunk noise coming from lower right side o...
If you would like to bring it in on Monday we can get that checked out for you.
Stacey @ Wayside Garage

Map
Get Directions to Wayside Garage
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