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2000 Volkswagen Golf TDI Questions

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I have a 2000 tdi that wont shift into high gear .Is there a process for checking tha tout to see the extent of repairs needed
all the time need to screw down pump but dont know how
I have a 2000 VW Golf TDI and cant find a plug to keep glow plugs warm to prevent cold starts. Does anyone know if they come equipped with this option?
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