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2011 Volkswagen Golf Questions

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I have a 2011 Volkswagen Golf base 2.5 liter four door hatch back. The sun roof drains seem to be clogged somewhere and I can't figure out where the drains exit the car.
sometimes is no start e.g.1x from 50 starts. No noise, no action, only lights instrument lamps. Acu voltage is ok. Both start keys have the simillar effect.
The electric windows on my 2011 Golf TSI have intermittently opened whilst the car was not running and my car, is therefore, at significant risk of theft. Was wondering if this was a known defect, and if so how do I go about rectifying the problem.
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