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Volkswagen Eos Recall 09V333000

Automatic Transmission Shifts Into Neutral Without Warning

Recall Details

Connectors for a temperature sensor inside the direct shift gearbox (DSG) transmission may have been insufficiently crimped. They could incorrectly read a high transmission oil temperature, and abruptly shift into neutral. The shift position indicator in the instrument panel would begin to flash and the "Depress Brake Pedal" indicator light will be illuminated to alert the driver to apply the brakes. The abrupt shift could lead to a crash. Volkswagen and Audi dealers will reprogram the transmission control module (TCM) with updated software. The recall began October 20, 2009. The Volkswagen recall number is 37E3/S7 and the Audi recall number is 37E5/J7.

Our Quick Take

The automatic transmission may shift into neutral without warning. The abrupt shift could lead to a crash.

What Should You Do?

We at RepairPal have designated this a high priority recall; the transmission may shift into neutral without warning. Please contact your Volkswagen or Audi dealer. They will check to see if your specific vehicle is affected and advise you on what to do next. Always have your vehicle identification number (VIN) handy when you call.

Drive Train, October 20, 2009

Original Recall from the NHTSA

Model Year(s)
Manufacturer's Report Date
October 20, 2009
NHTSA Action Number
PE09035
Potential Number of Units Affected
16,000
NHTSA CAMPAIGN ID Number
09V333000
Component
POWER TRAIN:AUTOMATIC TRANSMISSION

Summary
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 AND 2010 PASSENGER CARS MANUFACTURED BETWEEN SEPTEMBER 2008 AND AUGUST 2009. THE WIRING HARNESS OF A TEMPERATURE SENSOR IN THE DIRECT SHIFT GEARBOX (DSG) MAY HAVE CONNECTOR WIRES THAT WERE INSUFFICIENTLY CRIMPED. WITH INSUFFICIENTLY CRIMPED CONNECTOR WIRES, A TEMPERATURE SENSOR HAS THE POTENTIAL TO FALSELY DETECT A HIGH GEARBOX OIL TEMPERATURE, CAUSING THE TRANSMISSION TO ABRUPTLY SHIFT TO NEUTRAL. IF THIS HAPPENS, THE SELECTOR LEVER POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH. IN ADDITION, THE "DEPRESS BRAKE PEDAL" INDICATOR LIGHT WILL BE ILLUMINATED, ALERTING THE DRIVER TO APPLY THE BRAKES.
Consequence
THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING.
Remedy
VOLKSWAGEN WILL REPROGRAM THE TRANSMISSION CONTROL MODULE WITH UPDATED SOFTWARE FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 20, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Notes
VW RECALL NO.37E3/S7 & AUDI RECALL NO. 37E5/J7. OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV .
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Recall data provided by the National Highway Traffic Safety Administration