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Valley Import Center

(925) 968-4116
68 Verified Reviews
jeff@valleyimportcenter.com

HOURS
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-Th
7:30am to 5:30pm
F
7:30am to 5:00pm
S
Closed

ADDRESS

31 Beta Ct, Suite G
San Ramon, CA 94583 USA

AUTO REPAIR EXPERIENCE

  • Chengdong Sun, Owner
  • Established 1980
  • 4 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 66 Years of Car Repair Experience

Valley Import Center Reviews

OVERALL RATING

68 Verified Reviews
5 stars
(49)
4 stars
(16)
3 stars
(2)
2 stars
(0)
1 star
(1)
by - Verified Customer August 02, 2017

Good people and good service.

by - Verified Customer August 02, 2017

Great service and friendly.

by - Verified Customer August 01, 2017

Very professional. Well diagnosed, Root cause and the fix were right on.

by - Verified Customer August 01, 2017

Great service, kept well informed and everything explained clearly.

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by - Verified Customer July 31, 2017

I thought they were very professional and know their stuff.

by - Verified Customer July 31, 2017

I'm a regular customer for years and they always deliver with honesty and integrity. This time was no different.

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by - Verified Customer July 30, 2017

Jeff was cordial, honest and provided optimal service.

by - Verified Customer July 30, 2017

Rob is the BEST.

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by - Verified Customer July 27, 2017

I found the staff at Valley Import Center very helpful and thorough. My car presented a unique problem that, to this date, has not been repaired. That said, they walked me through the process and explained why things weren't going as planned. I appreciated their candor.

by - Verified Customer July 27, 2017

Friendly people. Always a good experience.

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by - Verified Customer July 26, 2017

Top quality professionals. I have been using the shop over 10 years and always feel confident in their services.

by - Verified Customer July 26, 2017

Great service. Unfortunately, my car left me stranded 2 days after I picked it up.

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by - Verified Customer July 25, 2017

Always very friendly and make sure we are taken care of.

by - Verified Customer July 24, 2017

Always great service and experience.

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by - Verified Customer July 19, 2017

Easy appointment and reliable service.

by - Verified Customer July 19, 2017

I was very pleased that Jeff and his team honored their work and repaired my steering problem under their service warranty.

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by - Verified Customer July 19, 2017

Very helpful staff. I get timely notifications of status and if there is a need for additional work I get a clear explanation of what is required and the associated cost.

by - Verified Customer July 18, 2017

Good.

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by - Verified Customer July 17, 2017

All great as always!

by - Verified Customer July 17, 2017

Quick, efficient, as promised, fair pricing.

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by - Verified Customer July 17, 2017

AC problem Acura Dealer could not verify. Rob was able to verify and Repair been using flawlessly for 3weeks. Another solid repair.

by - Verified Customer July 16, 2017

Always great service.

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by - Verified Customer July 16, 2017

Excellent Service.

by - Verified Customer July 13, 2017

Great service.

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by - Verified Customer July 13, 2017

People are nice and friendly, and I like the service and price there.

by - Verified Customer July 12, 2017

They were quick and efficient.

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by - Verified Customer July 10, 2017

Very friendly staff who know what they are doing. I have been a customer for more than 10 yrs. I totally trust them, even with my mom's car.

by - Verified Customer July 09, 2017

Valley Import Center is the best. Been using them for the past 30 years and wouldn't go anyplace else. They are fair and can be trusted.

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by - Verified Customer July 06, 2017

Very Quick service.

by - Verified Customer June 29, 2017

I don't feel belittled here. They seem honest and try to do a good job.

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by - Verified Customer June 28, 2017

I've been here with a 2011 Mini a few times and they have kept her running smoothly.

by - Verified Customer June 28, 2017

Very satisfied.

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by - Verified Customer June 28, 2017

As always the best I've had for over 20 years!!! I come all the way from Oakland for service!

by - Verified Customer June 26, 2017

Yes, my issue was fixed.

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by - Verified Customer June 26, 2017

Very interested in my car problems, service appt. usually next day. Car fixed that day very happy client.

by - Verified Customer June 26, 2017

Valley Import Center is my go to car place - my family has been going there for years, and it's always wonderful.

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by - Verified Customer June 25, 2017

Excellent, courteous, speedy, good price, and of high quality. Very happy about the experience.

by - Verified Customer June 25, 2017

Knowledgeable staff who consistently deliver a quality service at a fair and reasonable cost. Feel 100% sure I'm not getting a runaround or being charged for repairs I don't need.

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by - Verified Customer June 25, 2017

All my experiences at Valley Import are excellent because they are highly skilled, vastly knowledgeable, and consistently honest with their charges. Trust in your mechanic to only do the work that you approve and nothing beyond that is vital. In seven years of taking both my cars to them, they have always been straight with me.

by - Verified Customer June 21, 2017

Matt, Jeff, and the entire crew were very friendly, knowledgeable, and professional. They were very responsive to all the questions I had and we're extremely satisfied with the service at Valley Imports. Top notch shop!

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by - Verified Customer June 21, 2017

I can work with this shop and trust the repair will be done correctly.

by - Verified Customer June 20, 2017

I like the open and transparent way Jeff analyses and solved the problem.

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by - Verified Customer June 19, 2017

Customer Service and work on car were good.

by - Verified Customer June 19, 2017

Excellent service; fast and friendly. They always do a great job.

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by - Verified Customer June 19, 2017

Very good service.

by - Verified Customer June 19, 2017

Good service. Good information.

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by - Verified Customer June 13, 2017

Prompt, helpful, awesome.

by - Verified Customer June 11, 2017

Checked AC and couldn't find any leaks.

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by - Verified Customer June 07, 2017

Trusted service and great value.

by - Verified Customer June 04, 2017

I was extremely well served.

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by - Verified Customer June 01, 2017

Work is superb. A few months ago we brought our 2010 Camry in for an item that another service place could not fix, (tried 3 different items) even though they charged us over $800 for parts and labor. We took the car to Valley Import and it was fixed in an hour-- at a very reasonable price!!!

by - Verified Customer May 29, 2017

Ok service. Diagnostic inspection doesn't provide much value. Only redeem Costco membership discount on one item.

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by - Verified Customer May 21, 2017

I wouldn't take my car anywhere else! I have used them for 40 years!

by - Verified Customer May 21, 2017

Staff is friendly. Jeff has been there for years. We can depend that they are attentive to making sure our cars run reliably. Service has been consistently good.

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by - Verified Customer May 17, 2017

I appreciate the personal acknowledgment. Really good at taking the time to explain what is being done and why. (Re:60,000 mile maintenance)

by - Verified Customer May 16, 2017

Very satisfied.

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by - Verified Customer May 15, 2017

Satisfied annual maintenance service of my 1999 C280 Mercedes.

by - Verified Customer May 15, 2017

Good, timely service and no surprises on the price.

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by - Verified Customer May 10, 2017

Service was great, nice shop.

by - Verified Customer May 09, 2017

Fair price and on time.

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by - Verified Customer May 07, 2017

Excellent - thank you!

by - Verified Customer May 01, 2017

Even though I have moved over 30 miles away, I still take my truck to VIC for service.

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by - Verified Customer April 25, 2017

All work done as they stated and quickly.

by - Verified Customer April 24, 2017

Great service.

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by - Verified Customer August 24, 2011

They are very professional, responsible and reliable.

by - Verified Customer August 15, 2011

I think that they're totally honest and they really try hard to make sure you know what is going on. They actually kept giving me lead time to let me save for future repairs - when something is coming up, they let me know.

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by - Verified Customer August 01, 2011

They make the correct diagnosis and their repairs are done right the first time. I have nothing but good things to say about Valley Import. Me and my family have been going there for years.

1 verified customer did not leave comments but provided this rating:
by Jamie

RepairPal Scorecard
94
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
25
month
Local
warranty
TECHNICAL ABILITY
97
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
90
CUSTOMER AMENITIES
98

Looking for a repair shop with excellent customer satisfaction? With a Net Promoter Score in the mid 80s, Valley Import Center is the place for you. How does a repair shop achieve such a score? Experienced and ASE certified technicians (three of four are ASE Master Technicians), excellent tools, the latest diagnostic equipment, and ongoing training for all of their employees. In addition, they are a state Smog Test and Repair Station. Combine this with a clean and organized facility and you can see that they have everything in place to take great care of their customers needs.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Upholstery
+ More

AMENITIES

  • AAA Member Discount
  • Car Pickup/Dropoff
  • Chinese Spoken
  • Coffee
  • Early Bird Dropoff
  • Shuttle
  • Towing
  • Wireless Internet

AFFILIATIONS

  • ASA
  • WORLDPAC
  • iATN

MESSAGE FROM THE SHOP

Thank you for stopping by. We know there are a lot of Auto Repair centers to choose from. We are positive that you will find Valley Import Center has the highest standards around. Valley Import Center has been serving the Tri-Valley Area and has kept more then 50,000 automobiles on the road since 1980. If you give us the opportunity, we will earn the privilege to take care of your automobiles (cars or trucks, imports and domestic ).

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Question Answered by Valley Import Center

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