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Ulmer's Auto Care

(513) 273-5019
143 Verified Reviews
bryan@ulmersautocare.com

HOURS
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Tuesday
07:00
18:00
http://purl.org/goodrelations/v1#Wednesday
07:00
18:00
http://purl.org/goodrelations/v1#Thursday
07:00
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:00am to 6:00pm
S
Closed

ADDRESS

6389 Salem Rd
Cincinnati, OH 45230 USA

AUTO REPAIR EXPERIENCE

  • Bryan Kauffeld, Owner
  • Established 1936
  • 5 Auto Repair Mechanics on Staff
  • 4 ASE Certified Auto Technicians
  • 86 Years of Car Repair Experience

Ulmer's Auto Care Reviews

OVERALL RATING

143 Verified Reviews
5 stars
(113)
4 stars
(26)
3 stars
(3)
2 stars
(0)
1 star
(1)
by - Verified Customer November 05, 2017

All repairs were done on time and on budget. There were no surprises. Quality work at a fair price.

by - Verified Customer November 01, 2017

You always treat me well. Always find time to fit my car in and get it repaired the same day. Price is fair. I m happy to give you my business

by - Verified Customer November 01, 2017

great auto shop

by - Verified Customer October 19, 2017

Thanks for a fast repair at a fair price!

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by - Verified Customer October 15, 2017

Same great service I always receive. Will be back next year.

by - Verified Customer October 15, 2017

Always receive exceptional service.

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by - Verified Customer October 15, 2017

Very impressed. Will be back. Also like that my car was not covered with greasy figure print's when I got it back.

by - Verified Customer October 15, 2017

Dead battery, unexpected as it would be. Fixed sane day, replaced battery at no cost, in warranty. Shuttled me to work and back!

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by - Verified Customer October 11, 2017

Always pleasant. The price is very fair.

by - Verified Customer October 11, 2017

It was great; i was offered a ride home, since i was not waiting on my car. When picking up my car the gentleman who i saw a few months ago for a oil change remembered my name said hello. That's is great customer service.

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by - Verified Customer October 03, 2017

Always feel that the job is done right

by - Verified Customer October 02, 2017

The service that I received was excellent. the same as it has been for the many years I have had them service my cars.

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by - Verified Customer September 28, 2017

The most courteous staff. No haggle. Straightforward. You feel like they really want to help you with your situation to the best of their ability.

by - Verified Customer September 28, 2017

Great service!

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by - Verified Customer September 26, 2017

I've never had an issue with Ulmers auto care.

by - Verified Customer September 25, 2017

When my son came from out of town, Ulmer's reacted to fit in the servicing needed. Thanks Ulmers

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by - Verified Customer September 24, 2017

Everything was perfect otherwise than the gentleman being a Notre Dame fan.

by - Verified Customer September 24, 2017

I was able to get in quick, and I have always thought their work is excellent.

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by - Verified Customer September 19, 2017

First time customer at Ulmer's. Generally I prefer to do my own car repairs, but with two young kids, my free time is limited.

So I thought I would give them a shot, since they are in the neighborhood, and family-owned.

My appointment was for an oil change, but I knew they would recommend other repairs. This is the general rule that all repair shops follow- get a customer with a good deal on an oil change, make money selling them other services.

That's OK. I expected this. So when the service manager called to update me on my truck, I knew they would have found other things.

The difference with Ulmer's, versus other repair shops, is they won't use high pressure tactics to get you to accept additional repairs. And their prices are fair, if you choose to have them do the additional work.

I will use Ulmer's in the future, as I felt treated with respect, and the work they have done so far has my truck running very, very good.

by - Verified Customer September 19, 2017

Very nice employees all around!

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by - Verified Customer September 14, 2017

The work performed was done very well.

by - Verified Customer September 13, 2017

The guys in the shop were very polite and courteous. Really appreciated the valet service giving me and my daughter a ride back home.

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by - Verified Customer September 13, 2017

Everyone was very professional and friendly. Everything was explained in a way that I could relay the information to my husband. Job well done!

by - Verified Customer September 13, 2017

Found another issue after the initial fix, but they made things right. Would use Ulmer's again.

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by - Verified Customer August 27, 2017

Great job as promised. Reall friendly people..

by - Verified Customer August 24, 2017

I was well attended. Approachable.

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by - Verified Customer August 20, 2017

Service was excellent! Thank you!

by - Verified Customer August 17, 2017

Always satisfied with the quality of work performed at Ulmers and the high regard in which they treat their customers.

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by - Verified Customer August 15, 2017

These people are honest, professional, friendly, and knowledgeable. They will not try to sell you something you don't need. I enjoy their conversation and feel that I am in good hands.

by - Verified Customer August 10, 2017

My car was fixed quickly and I was given a loaner car when I asked for it.

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by - Verified Customer August 03, 2017

always a good experience to have my car work done at Ulmer's.

by - Verified Customer July 31, 2017

I am very satisfied with Ulmer's work on my car at the last visit. I have always found them to be very trustworthy and do good work. I would highly recommend them.

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by - Verified Customer July 27, 2017

On time repair. Fixed to my desire to not overspend on a vehicle we weren't going to keep very long

by - Verified Customer July 23, 2017

HVAC system was not repaired/tested.

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by - Verified Customer July 23, 2017

The work was completed on time and as stated. It was a 30,000 mile check up and the price was very reasonable. They told us we needed a new battery and it was replaced and we were very satisfied with everything as always with their work.

by - Verified Customer July 20, 2017

Our two vehicles have been serviced at Ulmers for about 20 years. We have always been pleased and have complete confidence in you staff. Recent visits, Wesley and Stephen have been very helpful, and as usual Brian...you run a good shop.

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by - Verified Customer July 18, 2017

We continue to have excellent service at Ulmer's Auto Care.

by - Verified Customer July 18, 2017

Needed a small part replaced--they quickly ordered and replaced the part and showed me under the car where I had some damage. I was very pleased with the service I received.

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by - Verified Customer July 17, 2017

First Rate as always

by - Verified Customer July 16, 2017

As always very professional, courteous and friendly. Highly required them. Great thing about Ulmers is same people been there since I started coming there in 2001.

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by - Verified Customer July 13, 2017

Was notified of a cancellation and got in earlier than expected, big plus. Work done right, ac works great. Oil change was a little more than I usually pay.

by - Verified Customer July 12, 2017

Excellent service as usual . Thanks Ulmer's!

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by - Verified Customer July 05, 2017

I always bring my F150 for any maintenance and work, including tire replacement. Price has always been fair. Work has been done completely the first time around and I've never had to bring it back multiple times. Basically, their going to help me keep my truck running well past the time that I'll have it paid off--so it'll start paying me back. Thanks!

by - Verified Customer July 04, 2017

Consistently good service

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by - Verified Customer July 04, 2017

Great repair shop

by - Verified Customer June 28, 2017

They're great.

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by - Verified Customer June 26, 2017

Great work at a fair price!

by - Verified Customer June 26, 2017

My car will miss you in Kansas

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by - Verified Customer June 25, 2017

The staff is always courteous. They explain all the work done.

by - Verified Customer June 22, 2017

Good job!

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by - Verified Customer June 22, 2017

Was told I would be contacted if I needed brake fluid changed. They did it without contacting me. I know the service interval recommended it but if you say you will call to confirm that it was needed then that's what you need to do.

by - Verified Customer June 21, 2017

It was a simple and pleasant experience.

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by - Verified Customer June 15, 2017

I feel Ulmer's is very good and professional. I like that they explain everything in detail and will give me options. They are slightly expensive for full repairs, but I feel it mostly worth it for quality of work and honesty in their explainations.

by - Verified Customer June 14, 2017

Good, honest , hard working repair shop with reasonable pricing.

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by - Verified Customer June 12, 2017

I'm very pleased with the car, the only question I have (which I forgot about when I came in) is why was it squeaking when I reversed? It still does that, but on an irregular basis, and the brake function is fine, no problem when I have to stop suddenly.

by - Verified Customer June 12, 2017

Great work

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by - Verified Customer June 08, 2017

Great service. Great staff

by - Verified Customer June 07, 2017

Will come again

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by - Verified Customer June 06, 2017

They did a good job, up front about the repairs.

by - Verified Customer June 05, 2017

Quick and easy

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by - Verified Customer June 04, 2017

Thank you! The work was quick, and truck is back to normal. Satisfied.

by - Verified Customer June 04, 2017

Great experience overall. Ulmer's was sure to communicate all updates about the vehicle to us before doing any 'extra' work, and the employees were available to answer any questions I had when picking up the vehicle.

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by - Verified Customer May 30, 2017

I love Ulmer's. Always have our cars serviced there. I was a little surprised when I took my son's car there last week and we were charged for an estimate. He wanted an estimate for a lock on his driver side door and could not afford to have it done that day but was charged for an estimate. We've had other cars there for different estimates and never charged before.

by - Verified Customer May 30, 2017

Always professional and informative. Thank you!

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by - Verified Customer May 30, 2017

Another quality job performed by Ulmer's Auto Care. My car is getting older so it needs more attention. Ulmer's is upfront about prioritizing repairs based on importance. I'll be back, but I know I am safe in the meantime.

by - Verified Customer May 25, 2017

Oil change done w/ decent price and done quickly!

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by - Verified Customer May 25, 2017

Ulmer's is great - best in town!

by - Verified Customer May 25, 2017

Excellent fast service

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by - Verified Customer May 22, 2017

Appreciated the way they were able to get our car in on short notice and have it repaired for our trip. Can't get any better than that.

by - Verified Customer May 21, 2017

Thank you for doing a great job!!

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by - Verified Customer May 18, 2017

I needed an oil change. I scheduled it and they got me right in.

by - Verified Customer May 15, 2017

As always , trustworthy honest car repairs and service .

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by - Verified Customer May 11, 2017

Got my brakes services. My car stops when I wnat it to. What else could I want?

by - Verified Customer May 08, 2017

excellent

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by - Verified Customer May 02, 2017

As always, you helped me keep my favorite car in running condition...and even gave me a ride!

by - Verified Customer May 02, 2017

Friendly, reliable service.

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by - Verified Customer April 30, 2017

Did exactly as was requested.

by - Verified Customer April 30, 2017

Consistent relia service

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by - Verified Customer April 27, 2017

Responsive to additional requests after dropping off car - appreciated

by - Verified Customer April 26, 2017

They were very nice and thoughful[

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by - Verified Customer April 25, 2017

Had an oil change and tires rotated while I waited. Work was done timely.

by - Verified Customer April 20, 2017

Always happy with Ulmer's.

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by - Verified Customer April 19, 2017

I've always received professional, quality and friendly service at Ulmers!

by - Verified Customer April 18, 2017

Ulmers did a great job once again. They are reliable.

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by - Verified Customer April 18, 2017

Great HONEST place. Work is done well and they treat you as an equal and make every effort to help you understand your car.

by - Verified Customer April 16, 2017

I have always trusted Ulmers to service my car.

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by - Verified Customer April 12, 2017

The service department is always great!
And so is Customer Service!
I always recommend Ulmer's to friends!

by - Verified Customer April 12, 2017

Ulmer's is a very trustworthy service company. I would recommend them.

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by - Verified Customer April 11, 2017

Excellent service as always!

by - Verified Customer April 09, 2017

All at Ulmers always do a great job and they have earned my trust. I would highly recommend Brian and his crew.

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by - Verified Customer April 06, 2017

Excellent service as always!

by - Verified Customer April 06, 2017

Good job.

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by - Verified Customer April 06, 2017

Car repaired correctly we think. Good communication about what was happening and when it would be ready. Thanks!

by - Verified Customer April 05, 2017

We have been taking our car to Ulmer's for along time and have been pleased with the work they do.

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by - Verified Customer April 05, 2017

Great work. Very timely. Well priced.

by - Verified Customer April 04, 2017

Great Experience...

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by - Verified Customer April 03, 2017

Great service.

by - Verified Customer April 03, 2017

Things are always done right and in a timely fashion.

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by - Verified Customer March 29, 2017

Biggest thanks.

by - Verified Customer March 29, 2017

Got me in & taken care of pretty quickly.

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by - Verified Customer March 29, 2017

Great customer service.

by - Verified Customer March 28, 2017

Excellent, friendly.

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by - Verified Customer March 28, 2017

My options were reviewed with me with absolutely no pressure. I am very pleased with your knowledge and professionalism.

by - Verified Customer March 27, 2017

Always treated with the utmost respect.

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by - Verified Customer March 23, 2017

Ulmer's was great to deal with. Very helpful in first evaluating my car and ultimately helping get it towed by St. Vincent DePaul. Very happy with the whole process.

by - Verified Customer March 23, 2017

Excellent service. Thanks!!

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by - Verified Customer March 22, 2017

Satisfied.

by - Verified Customer March 21, 2017

Ill be back.

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by - Verified Customer March 21, 2017

We have been using Ulmer's for many years and always have gotten outstanding service at very reasonable rates! This service was not anything less than what we have come to expect. Thanks

by - Verified Customer March 21, 2017

Ulmers provides great service and I feel like I can trust them.

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by - Verified Customer March 20, 2017

The folks at Ulmers always take care of me. I've been going there for years, through multiple vehicles and I recommend them to anyone that I have the opportunity to share with.

by - Verified Customer March 19, 2017

Good professional folks.

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by - Verified Customer March 19, 2017

First class service at a fair price.

by - Verified Customer March 15, 2017

The cover of the gas cap is crooked. I've been meaning to stop and ask about that, and also about the discount coupon I received.

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by - Verified Customer March 15, 2017

Been going to Ulmers for 30+ years. Never a problem.

by - Verified Customer March 13, 2017

I have taken my cars to Ulmers for service work for many years. They are the most honest, hardworking and reliable organization in the industry.

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by - Verified Customer March 09, 2017

Staff is always friendly at Ulmers, I appreciate knowing that I am going to get honest opinions on my car and quality work. I appreciate you guys working with my schedule to get my car in for work. Thank You for being a trustworthy Auto Care facility. That is why you have earned my business. I also appreciate the effort you make to keep my business by offering discounts when you can.
Thanks again.
Tim M.

by - Verified Customer March 08, 2017

I have been getting vehicles serviced now for over 60 years. This shop has consistently found problems other shops had missed, and been candid about any they were unable to service properly.

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by - Verified Customer March 08, 2017

Satisfied.

by - Verified Customer March 08, 2017

I got map sensor and a pipe replaced and the staff at Ulmers were incredibly helpful and respectful. Every time we have to take a car in we are impressed with the service. I called to today with a question about a repair for a car we were thinking about purchasing, and Steve took the time to consider my question and answer it very thoroughly. We love Ulmers, wouldn't go anywhere else!

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by - Verified Customer September 21, 2012

The availability of a loaner car is what brought me to Ulmers. The people and service are why I keep coming back.

by - Verified Customer September 20, 2012

It was the first time service with them after many other services going out of business or bad complaints and I heard this was a reputable place and we checked them out with the Better Business Bureau and we were very pleased.

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by - Verified Customer September 19, 2012

I trust them and that is really the biggest part of it. They don't try to push anything on me that isn't necessary, they are very courteous, they are exceptional. They take care of me very good. I totally trust them with my car.

by - Verified Customer September 19, 2012

I have another car they just finished working on and I have been extremely pleased by the quality of the work. They are very nice, courteous and they offer shuttle service. I went to a Subaru dealer and got a quote and Ulmer's was much less. I am sold on Ulmer's.

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by - Verified Customer September 17, 2012

They were very polite and very professional, I got the impression they are completely honest and not pushing anything. I am completely satisfied and I'd be happy to go back if I needed something.

by - Verified Customer September 17, 2012

They've always been fair, deal with me fair. I never feel like I'm being mistreated. They contribute to the community and it is always a pleasure doing business with them.

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by - Verified Customer September 14, 2012

I went to Ulmer's on the recommendation of a friend and I told them I wanted done and what parts to use and the price was close to what we had discussed. It's about a good experience as I've ever had with auto repair.

by - Verified Customer September 13, 2012

They are very polite, they keep you informed of what they're going to be doing. I got it out of the shop, I had to go to the hospital, and now my car is doing the same thing it was doing when I brought it in there. I'm sure if I take it back they'll get it fixed.

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by - Verified Customer September 12, 2012

I was going to Volvo showroom to get the things repaired, I was getting frustrated but Ulmer's had the solution instead of me selling the car and getting a new one. I am definitely satisfied with Ulmer's.

by - Verified Customer September 12, 2012

We checked the prices of the parts they put on and they compared very high. I just thought they were pretty expensive. They were kind and lent me a car, prompt and very clean and professional.

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by - Verified Customer September 04, 2012

The big thing for me is having an on-going partnership with Ulmer's as it relates to next steps to consider for my car. I have 200,000 miles and due to lay-offs I need to keep my car longer than I planned. They have been looking out for me and my cars best interest to keep it running that much longer until I can get another car. I am a total car person and ultra picky and question everything. I'm confident they do good work.

by - Verified Customer August 28, 2012

I felt comfortable immediately on my first visit to Ulmer's office. I was elated I could have a car waiting for me and didn't have to worry about drop off and pick up. The service was excellent and look forward to Ulmer's servicing my car again when needed. I am very pleased to be able to do business with "local" people. I was told of possible repairs needed for my vehicle in the near future BUT never felt pressured they had to be dome at that moment. I was told prices and labor costs up front ....VERY MUCH APPRECIATED. Thank you.

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by - Verified Customer August 21, 2012

Ulmer's provides excellent service that I want for my car at a much better price than the dealer.

by - Verified Customer August 12, 2012

Great experience - been using Ulmer's for years!

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by - Verified Customer August 07, 2012

They always do an excellent job and are very customer service driven.

by - Verified Customer August 05, 2012

Very friendly staff. Pleasure talking with them each and every time.

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by - Verified Customer July 26, 2012

They do a great job on car repairs. Very honest.

by July 22, 2012

They said I needed a new front axel and it would not be safe for my son to drive back to dc. Took it immediately to Mercedes of Cincinnati where we purchased it and a new axel was not needed. Would have spent $1400!!

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by - Verified Customer July 12, 2012

Ulmer's provides service at a level that is far beyond the norm. The staff is friendly and provide expertise to the customer. I have recommended Ulmers to several friends.

by - Verified Customer June 21, 2012

We love Ulmer's and the family atmosphere they create. The newsletter is awesome and I will remain a loyal customer for as long as they remain committed to their customers and their community.

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by - Verified Customer June 21, 2012

Very nice and helpful!!

by - Verified Customer June 04, 2012

They have loaner vehicles which greatly simplifies your life.

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RepairPal Scorecard
96
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
36
month
Local
warranty
TECHNICAL ABILITY
96
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
94
CUSTOMER AMENITIES
93

Ulmer's Auto Care has been in business for a long time; incredibly, since 1936. Cars were a lot different back then, but Ulmer's has kept up with technology by having on staff five technicians with 86 combined years of experience between them (and three are ASE certified). All work is backed by an unbelievable 36-month/36,000-mile warranty and they offer complimentary loaner cars, a shuttle to work or home, and also a free pickup and delivery service to make your automotive repair and maintenance experience as painless as possible. Plus, their Oil Change That Gives Back program has raised over $15,000 donations to area charities in the last five years.


Details

SPECIALTIES

  • Muffler & Exhaust
  • Oil Change & Lube
  • Service & Repair
  • Tire Sales/Repair
  • Transmission Repair

AMENITIES

  • Car Delivery
  • Car Pickup/Dropoff
  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Heated Waiting Room
  • Loaner Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
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AFFILIATIONS

  • ASA
  • ASE Blue Seal
  • Bosch Service Network

MESSAGE FROM THE SHOP

Providing Service Beyond Compare Servicing Greater Cincinnati since 1936

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Map
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