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Tuffy Auto Service Center - Troy

(248) 639-7975
83 Verified Reviews
service@tuffytroy.com

HOURS
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Tuesday
07:00
18:00
http://purl.org/goodrelations/v1#Wednesday
07:00
18:00
http://purl.org/goodrelations/v1#Thursday
07:00
18:00
http://purl.org/goodrelations/v1#Friday
07:00
16:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:00am to 6:00pm
S
7:00am to 4:00pm

ADDRESS

530 East Maple Rd
Troy, MI 48083 USA

AUTO REPAIR EXPERIENCE

  • John Hicks, Owner
  • Established 2001
  • 5 Auto Repair Mechanics on Staff
  • 94 Years of Car Repair Experience

Tuffy Auto Service Center - Troy Reviews

OVERALL RATING

83 Verified Reviews
5 stars
(62)
4 stars
(18)
3 stars
(1)
2 stars
(1)
1 star
(1)
by - Verified Customer January 09, 2017

Quality of work is good. Employees are knowledgeable and courteous.

by - Verified Customer January 08, 2017

Great service at a fair price.

by - Verified Customer January 06, 2017

Never a bad experience.

by - Verified Customer January 05, 2017

I have been there a couple of times now and I keep feeling better each time I bring my car in for service. I feel real good about this business.

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by - Verified Customer January 05, 2017

They did a good job.

by - Verified Customer January 03, 2017

Well documented proposed repairs and also a heads up of what will be needed.

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by - Verified Customer December 29, 2016

Had a great first experience at the shop. Asked for a brake inspection. It took just over an hour for them to inspect the brakes, as well as the entire vehicle. I knew what a couple of the issues were, and it was reassuring to see they had found the same. They explained some of the other issues, and pointed out what is normal, what is bad, and what is critical. They had some specials going on so I saved money on the brake job. Overall, very pleasant, fair pricing, and did not pressure me into any additional service.

by - Verified Customer December 28, 2016

Tuffy guys do a good job, always explain any issues and recommendations for service.

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by - Verified Customer December 27, 2016

They fixed what was needed to be done and did it correct and got me back on the road.

by - Verified Customer December 26, 2016

Great company, always take my car there for major work

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by - Verified Customer December 21, 2016

The price is awesome for the quality work completed. The staff is friendly and respectful by helping me understand the problems with my car and giving me options with no pressure.

by - Verified Customer December 20, 2016

My car should have been test driven after so much work was performed (over $2100), discovering the new rattle and warning light.

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by - Verified Customer December 19, 2016

car couldn't be steered
had them check antifreeze also
glad they provide transportation to and from home

by - Verified Customer December 18, 2016

Great staff, bought me lunch because I had a wait a while. How cool is that?!

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by - Verified Customer December 15, 2016

Very good response and fair price for the work. The John's Tuffy is very reputable and a repair shop one can trust.

by - Verified Customer December 14, 2016

Always polite and will diagnose problem to determine timeliness of repair.

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by - Verified Customer December 13, 2016

Winter tires installed on my Ford Transit

by - Verified Customer December 13, 2016

I have been very pleased with Tuffy Troy both professionally and personally, and plan to continue using them in the future.

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by - Verified Customer December 13, 2016

This is a great shop to have work done and they do it right.

by - Verified Customer December 12, 2016

The team at Tuffy is always very accommodating. I refuse to take my car anywhere else. They helped arrange a tow for my car and followed up with the company until they arrived. They always answer my questions and take the time to explain things to me.

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by - Verified Customer December 11, 2016

Everything was done to my satisfaction.

by - Verified Customer December 11, 2016

Great customer service and hours!

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by - Verified Customer December 07, 2016

$60 is a lot more expensive than industry standard for an oil change. Because I was there and it was my lunch break I really had no other choice. I won't be back.

by - Verified Customer December 07, 2016

Friendly people with good knowledge of motor vehicles and their repairs. Fair price for work performed. Much cheaper than auto dealer. I have no hesitation referring anyone to them for automotive repair work.

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by - Verified Customer November 30, 2016

Thorough inspection of car went in for oil change.

by - Verified Customer November 25, 2016

Good job!

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by - Verified Customer November 24, 2016

When my truck needs any work, I take it to Tuffy first, not the dealer. They have the best survive and prices!!!

by - Verified Customer November 22, 2016

They are always respectful and explain what needs to be done and what can wait.

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by - Verified Customer November 21, 2016

I always feel very welcome when I have to get work done on my car. The staff is always pleasant and explains all work being done on my car.

by - Verified Customer November 20, 2016

Great guys.

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by - Verified Customer November 18, 2016

Great service, nice guys!

by - Verified Customer November 14, 2016

Totally satisfied.

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by - Verified Customer November 14, 2016

Generally satisfied with all the work done at Tuffy.

by - Verified Customer November 14, 2016

Very timely, friendly and professional staff to complete the necessary work needed for my car.

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by - Verified Customer November 07, 2016

I really enjoy working with Chuck and the guys at that location. Work is done right and at a fair market price.

by - Verified Customer November 01, 2016

Work was done well.

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by - Verified Customer October 31, 2016

Thank you!

by - Verified Customer September 13, 2016

Good quality job. Price is high.

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by September 12, 2016

Great people, fast and friendly.

by - Verified Customer September 10, 2016

Good service

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by - Verified Customer September 10, 2016

Good experience last visit. The engine/exhaust sounded loud. They noted that a connector on the exhaust system needed replacement, and because it was somewhat related to work they had done the last time I had the car in, they discounted the labor. Always friendly and always very helpful.

by - Verified Customer September 09, 2016

Been going here for years. I love the how honest they are.

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by - Verified Customer September 08, 2016

Corrected the problem with my vehicle .

by - Verified Customer September 07, 2016

great service. reasonable prices.

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by September 06, 2016

What I needed to have done was not a common repair, but got a very good explanation of the part and all was good!

by September 01, 2016

The staff tell great jokes.

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by - Verified Customer September 01, 2016

Timely and well repaired.

by - Verified Customer August 30, 2016

Good work!

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by - Verified Customer August 29, 2016

Awesome!

by - Verified Customer August 29, 2016

They got my vehicle right in, got it back the same day, They were very nice and knowledgeable about everything.

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by - Verified Customer August 27, 2016

John and his team are always very helpful and patient. They take the time to explain whats needed and why.

by - Verified Customer August 27, 2016

Great service and waiting area

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by - Verified Customer August 26, 2016

John and team always provide excellent service at an affordable price.

by August 25, 2016

Chuck has always been extremely honest with me regarding my vehicles. I have been a customer for over 24 years.

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by - Verified Customer May 16, 2016

Excellent customer service and they will work with you to make sure that you get everything that you need at a reasonable price.

by - Verified Customer May 14, 2016

Service was great! The price was right and Chuck reminded me about a punch card I bought a few trips back.

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by - Verified Customer May 12, 2016

They are very good.

by - Verified Customer May 07, 2016

I felt the wait was long.

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by - Verified Customer May 06, 2016

Courteous and prompt.

by - Verified Customer May 04, 2016

They are excellent.

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by - Verified Customer April 27, 2016

I use to be a certified master mechanic. This shop is one of the few that I trust. Most times I do my own repairs. Lately my time is more valuable. I only work on my hobby car now for fun.

by - Verified Customer April 25, 2016

Great job.

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by - Verified Customer April 15, 2016

Great service.

by - Verified Customer April 15, 2016

I have always had very good service.

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by - Verified Customer April 15, 2016

All ok.

by April 09, 2016

I came for an oil change and was given a 1000$ estimate for repairs for a brand new car that were later verified as not necessary.

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by - Verified Customer April 08, 2016

Excellent service and good prices.

by - Verified Customer March 31, 2016

Good service.

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by - Verified Customer March 30, 2016

They are good.

by - Verified Customer March 29, 2016

Great experience. John was very great at communicating with me. I'll be back for more service in the future.

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by - Verified Customer March 28, 2016

The seal in my oil filter slipped off and I was leaking oil. I came to Tuffy 10 minutes before they closed and at first said they were about to close. I explained my situation and they were happy to fix my oil filter. I insisted on tipping them since I would have been otherwise stranded for the night, but they turned down the money and said they were happy to help. I won't recommend any other mechanical shop. I am extremely grateful and satisfied with the service and care.

by - Verified Customer March 25, 2016

John and his guys go above and beyond to guarantee satisfaction.

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by - Verified Customer March 08, 2016

Good service, good value.

by February 27, 2016

Service is good but little bit costly!

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by - Verified Customer February 22, 2016

They are just awesome.

by - Verified Customer February 17, 2016

Tuffy Troy always provides good service for fair prices in a timely manner. The shuttle service is helpful if you're leaving your vehicle at the shop for a time. John and Chuck are very helpful.

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by January 26, 2016

Great prices, great time, nice people.. Top notch.

by - Verified Customer January 22, 2016

They always provide great service and are honest about what repairs are needed vs not needed. I'm always comfortable with the repair cost based on their honesty.

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RepairPal Scorecard
92
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
92
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
95
CUSTOMER AMENITIES
95

Tuffy Auto Service Center of Troy has been serving the local community since 2001. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs to tires and wheel alignment, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “courteous”, “excellent”, “awesome”, “honest”, and “helpful”. A local shuttle service, rental cars, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
+ More

AMENITIES

  • Early Bird Dropoff
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • NAPA
  • iATN

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to Tuffy Auto Service Center - Troy
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