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Tuffy Auto Service Center - Acorn Lane

(847) 796-6240
76 Verified Reviews

HOURS
07:30
18:00
http://purl.org/goodrelations/v1#Monday
07:30
18:00
http://purl.org/goodrelations/v1#Tuesday
07:30
18:00
http://purl.org/goodrelations/v1#Wednesday
07:30
18:00
http://purl.org/goodrelations/v1#Thursday
07:30
18:00
http://purl.org/goodrelations/v1#Friday
07:30
16:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:30am to 6:00pm
S
7:30am to 4:00pm

ADDRESS

59 W Acorn Lane
Lake in the Hills, IL 60156 USA

AUTO REPAIR EXPERIENCE

  • Ronald Byrd, Owner
  • Established 1987
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 29 Years of Car Repair Experience

Tuffy Auto Service Center - Acorn Lane Reviews

OVERALL RATING

76 Verified Reviews
5 stars
(44)
4 stars
(21)
3 stars
(6)
2 stars
(2)
1 star
(3)
by - Verified Customer November 05, 2017

It seemed that because i was a female they could sell me any services and i wouldn't know if i really needed it.

by - Verified Customer October 22, 2017

Very friendly and professional shop. Very glad I stopped in, I will return with any other work needed for sure.

by - Verified Customer October 19, 2017

It was a very last minute appt. before a long 5 hour trip and I was greatly surprised at the ease of getting in and out. Unfortunately, did get more done than I expected but was able to get a good discount.

by - Verified Customer October 18, 2017

Very Friendly . They called when my car was ready.

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by - Verified Customer October 17, 2017

I haven't had a car repair in a very long time, but my daughter's car needed rear brakes recently and Tuffy's was recommended to me. I got a fair quote and scheduled the repair when I stopped by on a Saturday. My daughter brought the car in at the scheduled time, 2:30PM, and we picked it up at 6:00PM the same day. Everything has been great so far (the last two weeks). We will definitely be back

by - Verified Customer October 17, 2017

The personnel was very polite and courteous.

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by - Verified Customer October 16, 2017

Would recommend if asked

by - Verified Customer October 13, 2017

I just got an oil change and tire rotation. Nothing was difficult about the process. Naturally i was told i needed other work, but there was no pressure.

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by - Verified Customer October 09, 2017

The staff was very courteous and performed the work needed, explained in detail, what was done

by - Verified Customer October 04, 2017

Friendly and convenient

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by - Verified Customer October 03, 2017

They were helpful and used oem parts required

by - Verified Customer September 26, 2017

Service was great

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by - Verified Customer September 14, 2017

Ggave me a laundry list of needed repairs--which I honestly agree with but Basically, all repairs on my vehicle would take 2 hours at best. Instead, every time they touch a different part of the car, I get charged $110 in labor even if it takes 15 minutes.

by - Verified Customer September 13, 2017

all goes well when I need stuff done.
would recommend for all repairs.

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by - Verified Customer September 08, 2017

Very friendly, informative

by - Verified Customer September 07, 2017

The service and the people that work there are friendly and work was done in good time.

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by - Verified Customer September 06, 2017

Great service

by - Verified Customer August 25, 2017

Great shop to work with.

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by - Verified Customer August 21, 2017

They are always always very polite, & nice..

by - Verified Customer August 21, 2017

Great customer service. Honest and fair

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by - Verified Customer August 20, 2017

excellent service and very accommodating by giving me a loaner while they did the repair work.

by - Verified Customer July 18, 2017

I was happy with everything about this visit. I went ahead with some of their recommendations but declined others and they were perfectly fine with that. Everything that was recommended was needed so I knew they weren't just trying to make a sale

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by - Verified Customer July 17, 2017

Great experience

by - Verified Customer June 22, 2017

Great, fast service.

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by - Verified Customer June 02, 2017

Great service!

by - Verified Customer May 30, 2017

Was shown problem corrected on an alignment machine, also broken screw to oil pan from inspection.

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by - Verified Customer May 14, 2017

Fast service. They had my car done on the day I drove it in.

by - Verified Customer May 04, 2017

Ron and his staff treated me like a valued customer.

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by - Verified Customer April 30, 2017

Buddy really does a great job at explaining your procedures and everything went exactly as explained!! Very happy

by - Verified Customer April 28, 2017

My only concern is now my check engine light came on 2hrs after I left your shop. Haven't had a chance to bring in during the week. Hoping I can get in to see you this Saturday afternoon.

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by - Verified Customer April 28, 2017

DEFINITELY. Will come back. Great place.

by - Verified Customer April 26, 2017

Everyone there is very nice and polite . I feel as though I'm treated with respect , oh and they do GREAT WORK! always there to help out even with the smallest things. Love this place.

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by - Verified Customer April 21, 2017

Absolutely honest and reliable shop.

by - Verified Customer April 18, 2017

It was fine.

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by - Verified Customer April 11, 2017

Ron was great took care of everything for me. The car is great. Did everything I needed. Would go there for anything I need ever again. Even though it's an hour away.

by - Verified Customer April 04, 2017

I have been to several places to try to have my repairs and up keep on my car done. I have not been satisfied with several of the places I've been to but I will return for more repairs as needed!

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by - Verified Customer April 03, 2017

Nice place!

by - Verified Customer March 31, 2017

Good job. Fair price.

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by - Verified Customer March 31, 2017

Excellent job!

by - Verified Customer March 24, 2017

It was just an oil change, but excellent care was taken and the experience was a pleasant one.

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by - Verified Customer July 28, 2016

Excellent customer service provided in a timely manner.

by - Verified Customer July 26, 2016

I had an oil change and tire rotation. The next day my brakes were grinding so hard that I had to replace them that same day. If something was wrong with my brakes, based on the tire rotation, they should have let me know.

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by - Verified Customer July 24, 2016

Prompt service. Great price.

by - Verified Customer July 21, 2016

I went there for an oil change. They changed my oil. I thought it was a little expensive. The waiting area was clean.

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by - Verified Customer June 27, 2016

The service was fast & friendly.

by - Verified Customer June 22, 2016

The manager of the store truly puts the needs of his customers first. He is friendly, attentive and honest. I have recommended this shop to friends already.

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by - Verified Customer June 17, 2016

I went in for a front end alignment. I had to wait but I dropped in so I wasn't too surprised. They did a good job.

by June 16, 2016

Friendly & trusting.

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by June 16, 2016

I was told, when I went in for an oil change and inspection a few weeks earlier, that I needed a lower ball joint repair on my passenger side front area. After the technician inspected it, when I brought it in for the repair, he returned and told me that both needed to be repaired. My vehicle was making a high pitched sound from the front and a grinding from the back. I agreed to have the ball joints repaired after being told that it would get rid of the noise. After waiting two hours for the repaired ball joints, the tech, handed me my keys and said there is still a grinding in the back, probably a wheel bearing out of place, have a nice day. The car continued to have the high pitched noise from the front wheels. Needless to say, I took it elsewhere and was told that I needed new front brakes and had the wheel bearing hub repaired. I felt like I was taken for a ride with the lower ball joint.

by - Verified Customer June 06, 2016

It worked out great. No surprises. They did what they said. They seem to be fairly priced.

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by - Verified Customer June 05, 2016

Friendly reception. Work completed on time. Fair price.

by - Verified Customer June 03, 2016

Great Service.

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by June 01, 2016

My check engine light was on and it took 3 trips to the shop for them to be able to properly fix the problem. The initial fix cost a few hundred dollars, and I'm not convinced that it was even needed since I had to return twice for the problem to be finally repaired.

by May 31, 2016

So far so good.

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by - Verified Customer May 30, 2016

They provide good service. I don't have any problems.

by May 23, 2016

It took me 2 hours extra to have them change transmission oil. It was too long waiting.

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by - Verified Customer May 23, 2016

It was good. The entire service from the reception until I paid.

by - Verified Customer May 20, 2016

Excellent. They accommodated me on a rush tire change.

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by - Verified Customer May 10, 2016

They were fair, concise with what had to be done and performed the work satisfactory so it was satisfying. I'm happy and I'm going back to them.

by - Verified Customer May 08, 2016

Very friendly and quick service. Did not try to sell me things I didn't need.

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by - Verified Customer April 27, 2016

Very good service.

by - Verified Customer April 20, 2016

It was fast and waiting room had enough things to occupy the kids.

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by - Verified Customer April 15, 2016

Excellent - fast and efficient while reasonably priced.

by - Verified Customer April 15, 2016

It was a good experience.

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by April 01, 2016

I went in to get the lower ball joint replaced. The guy who is usually at the front desk wasn't there this time. There was a guy named Jeremy there. After my car was done, the guy didn't really say how the service went or if my car needed anything else. A few days later of driving my car, it started making a noise that it never did before. And sounded like it was coming from the side where the ball joint was replaced. I've taken my car here before and never had issues after it being serviced until this time. So I don't know if it wasn't inspected well afterward, or at least if there was something else that was needed to be done I would have appreciated Jeremy going over it with me.

by - Verified Customer March 20, 2016

I found the manager is extremely helpful. He did everything he could to make my experience quick and to get me out of there. he sometimes fixes really small things free of charge as for a customer service things. It's for those small things I keep coming back. It's hard to find a mechanic you can trust.

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by - Verified Customer March 17, 2016

They did a great job. They put the thermostat in, the pump and the radiator.

by March 16, 2016

Very good.

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by - Verified Customer March 04, 2016

Did incomplete repair on muffler.

by February 22, 2016

Great place great people honest people and a great manager.

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RepairPal Scorecard
90
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
88
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
88
CUSTOMER AMENITIES
98

The Tuffy Auto Service Center located in Lake In The Hills has been serving the local community since back in 1987. This RepairPal Certified shop features a team with an excellent mix of experience, ongoing training, and ASE certifications. They are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs to tires and wheel alignment, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “friendly”, “accommodating”, “honest”, “excellent”, and “helpful”. A local shuttle service, rental & loaner cars, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
+ More

AMENITIES

  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
+ More

MESSAGE FROM THE SHOP

COMPLETE AUTOMOTIVE MECHANICAL REPAIRS! We perform alignments, brakes, tune ups, check engine light diagnostics, suspension repairs, exhaust repairs, custom exhaust, suspension lifts, suspension lowering, Air conditioning, heating, cooling systems, and more! Give us a call @ (847) 854-9850 and hour professionals can help you with any repairs you may require!

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Map
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