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ToyoMotors | Hybrid Specialist

(602) 497-2302
116 Verified Reviews

HOURS
07:30
17:00
http://purl.org/goodrelations/v1#Monday
07:30
17:00
http://purl.org/goodrelations/v1#Tuesday
07:30
17:00
http://purl.org/goodrelations/v1#Wednesday
07:30
17:00
http://purl.org/goodrelations/v1#Thursday
07:30
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 5:00pm
S
Closed

ADDRESS

2818 E Bell Rd
Phoenix, AZ 85032 USA

AUTO REPAIR EXPERIENCE

  • Jesus Castro, Manager
  • Established 1980
  • 2 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 46 Years of Car Repair Experience

ToyoMotors | Hybrid Specialist Reviews

OVERALL RATING

116 Verified Reviews
5 stars
(89)
4 stars
(20)
3 stars
(7)
2 stars
(0)
1 star
(0)
by - Verified Customer October 26, 2017

Best place for service I have used since moving to Phoenix.

by - Verified Customer October 12, 2017

I had ToyoMotors fix a bad electrical problem that was intermittent. The car is my daughters and I needed it safe & reliable. They worked hard and found the problems and the cause. I am very happy I counted on these guys and will use them anytime I need any vehicle fixed.
The guys are great to work with and very informative!!

by - Verified Customer October 10, 2017

Good shop, reasonable rates. Can't ask for much more than that.

by - Verified Customer October 05, 2017

work done to my car was a huge investment and knowing the severity of the damage, it was an expense not budgeted and financially strained my pocket. I have no other means but to have it repaired and buying a new one is not an option since I don't have the means to purchase one. The team came up with a solution to assist me financially and the option was worth investing. Nick and Jesus were both compassionate and understood my predicament and helped me the best possible way they can to resolve the issue. The foreman even suggested me to return my car after 300 and 1000 miles so they can inspect the engine that it's working fine. This type of customer is comparable or even better than a dealership and Toyomotors should be proud to have these fine young men working for this company.

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by - Verified Customer October 02, 2017

Nick and Jesus are great. I already have a referral coming into you

by - Verified Customer September 20, 2017

great

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by - Verified Customer September 14, 2017

The service is always topnotch!

by - Verified Customer September 14, 2017

Awesome service

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by - Verified Customer September 10, 2017

Excellent care as usual. This was an evaluation of a car I was considering purchasing. I got a thorough review and a comment that this car was a good buy. That is exactly why I came. Nick worked with me on this. I am a satisfied customer, as I have been over the last several years.

by - Verified Customer September 05, 2017

It haD been a few years since needing work done on my car. A preventative maintenance. Check was done and nothing was reported wrong except the two items I suspectecd

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by - Verified Customer August 27, 2017

Lexus parts with no additional fees. awesome

by - Verified Customer August 24, 2017

Neil and Jesus brought new life back to an old Lexus. Thanks

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by - Verified Customer August 17, 2017

Very good service.

by - Verified Customer August 17, 2017

This shop is obviously the leader in Hybrid service and repair, hands down the best and the brightest!

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by - Verified Customer August 10, 2017

They are always thorough and explain everything with great details. I feel confident in their work and ethics.

by - Verified Customer August 01, 2017

Service was quick, and the price was very reasonable. It looks like they've put some effort into making the waiting area a pleasant place to be.

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by - Verified Customer July 27, 2017

Thank you ToyoMotors!

by - Verified Customer July 10, 2017

I like the people associated with this repair facility which is why I have used them several times. One complaint I do have is that mechanics do not take enough care when preventing soiling of the interior of the vehicle during repairs. Grease from the mechanic's hands was discovered on my felt interior which may be difficult to clean. The shop should use seat covers and other protective measures to keep car unsoiled during repairs.

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by - Verified Customer July 06, 2017

Friendly, worked with insurance

by - Verified Customer July 06, 2017

I typically took my 2009 Prius elsewhere. They had a difficult time trouble shooting my problem. In time they concluded I needed a rebuilt battery. The problem is they quoted me a new battery price. I checked Toyo services and talked with Nick and Jesus. They explained Toyo's rebuilt battery service and quoted me a lower price with a better warranty than the OEM. I had my car towed to Toyo and they serviced the battery and also determined the air conditioning compressor needed replacement. Toyo's trouble shooting was very professional. My car was driven by Toyo mechanics many times to ensure they had the right solution. I am very pleased with their work.

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by - Verified Customer June 28, 2017

The best in town!

by - Verified Customer June 25, 2017

I have been a happy customer of ToyoMotors for more than 8 years, ever since they saved me more than $3,500 that the Toyota Dealership wanted to charge me for a new A/C system. It was actually a loose wire, and Toyo fixed it for free. Ever since then, I've been sending all of my friends, family members, clients, etc. to ToyoMotors. Ask for Jesus, he knows his stuff!

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by - Verified Customer June 19, 2017

Great customer service and quality work. Nick out front is super personable and knowledgeable.

by - Verified Customer June 18, 2017

Attentive, friendly.

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by - Verified Customer June 15, 2017

Had a great experience! Jesus did an excellent job explaining the work required and provided guidance and advice without adding pressure to move forward with the job. The work was done within the timeframe initially quoted and the price for the work was very reasonable. I will come back for future repairs.

by - Verified Customer June 13, 2017

I called from a dealership after receiving an estimate for a new auxiliary battery for my Prius. ToyoMotors gave me a better-priced estimate over the phone, encouraged me to come right over to the shop and the job was done immediately. The manners and service of the staff there were outstanding and very friendly. Other customers in the waiting room also were very happy with the service there. I am so glad I finally found a mechanic and I don't have to go to the dealership for work.

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by - Verified Customer June 12, 2017

nice waiting area. friendly staff.

by - Verified Customer June 08, 2017

Respectful, trustworthy mechanics. They give a detailed list of what they fixed with an explanation in lame mans terms. When my car had an issue a day or two after they fixed it, they took car of the new issue at no charge bc of the hassle it caused me. Such a comfortable, non intimidating atmosphere for someone who doesn't know a lot about cars and doesn't want a run around! Highly recommend them!!

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by - Verified Customer May 23, 2017

Very good experience! I will be back!

by - Verified Customer May 10, 2017

They have done work on two of my cars and I have been pleased with everything.

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by - Verified Customer May 04, 2017

We were initially told that our car needed a list of repairs. I reviewed with Jesus other problems I was having with my car. When my husband called to see if the repairs were done, they apparently didn't remember anything that I had told them needed to be done when I scheduled the appointment. And the list of required repairs we were given was for an old and different vehicle of ours. This is the first time something like this has happened. But we were disappointed after years of loyalty for car maintenance.

by - Verified Customer April 25, 2017

I am a long time customer. I have always been treated well.

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by - Verified Customer April 24, 2017

I have been going to the shop since 2013. I've always got excellent service at a reasonable cost they keep my Toyota 4Runner's in excellent safe condition. My daughter is a student at Arizona State University and has one of our Toyota 4Runners. They have really helped her out as I live out of state. Great piece of mind.

by - Verified Customer April 19, 2017

The bummer is I had to get a number of high priced items repaired just a few weeks apart. Ouch...the car is running great now! I have gone here for a number of years and they don't try to constantly up-sell me!!!

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by - Verified Customer April 19, 2017

I've always been more than pleased with their work on my car, & my last visit was no exception. They are the best - very fair, honest & excellent at what they do.

by - Verified Customer April 12, 2017

Always a positive experience!

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by - Verified Customer March 27, 2017

The repair was done as expected.

by - Verified Customer March 21, 2017

ToyoMotors is great! They have always taken really good care of our cars and never pressure us to make repairs!

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by - Verified Customer March 16, 2017

Very good shop - they always beat dealer prices on repairs, and know how to repair Lexus vehicles.

by - Verified Customer March 08, 2017

Excellent customer care!!

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by - Verified Customer March 02, 2017

I have used only ToyotaMotors for years. I recently tried a place closer to my new home but was quickly reminded how superior ToyotaMotors is compared to their competition. They always go the extra mile to make sure things are done right for the right price. You can feel confident this garage can be trusted. I am a lifelong happy customer!

by - Verified Customer February 27, 2017

Fast, clean and professional service!

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by - Verified Customer February 21, 2017

I have been going to Toyo for 7 years and I consistently gotten exceptional service!

by - Verified Customer February 19, 2017

Satisfied with their work.

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by - Verified Customer February 15, 2017

Being prepared, informative and knowledgeable are some of the key valuable traits ToyoMotors technicians and staff exhibits!
I have been their customer for last 3 years now. My experience with repairs for all of our vehicles (Japanese and German) have been performed at the reasonable affordable cost without having to 'break the bank' or, to compromise the quality. I think if the ToyoMotors continue to take care of their customers like they do today, they will soon put the big box shops out of the business. I will give them two thumbs up!

by - Verified Customer February 12, 2017

They are just the best!

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by - Verified Customer February 09, 2017

Great experience once again. I am a repeat customer and have three vehicles under the care of this firm.

by - Verified Customer February 09, 2017

Good service!

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by - Verified Customer February 06, 2017

great experience, as always. I often work with Jesus, whom I trust very much

by - Verified Customer January 29, 2017

ToyoMotors has always been a great shop!

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by - Verified Customer January 12, 2017

Always receive great service.

by - Verified Customer December 25, 2016

Came in due to unusual noises with my car. Not expecting to discover what was found, but Jesus was very nice & broke each item down as to what was the most important.

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by - Verified Customer December 18, 2016

Thank you-everyone was AWESOME!

by - Verified Customer December 11, 2016

I want to give special props to Jesus & Natalie for all their communication & follow thru. I needed a used car inspection done & was so satisfied with the service that I will be bringing my newly acquired Toyota to your shop even though it is not near my home or work!

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by - Verified Customer November 28, 2016

Always do a wonderful job. They treat my car as their own.

by - Verified Customer November 20, 2016

Will visit this place again.

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by - Verified Customer November 16, 2016

Great Service.. I have been a customer for over 12 years:)

by - Verified Customer November 15, 2016

Long time customer who trusts the shop to always do the right things.

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by - Verified Customer November 10, 2016

First time taking my Prius to ToyoMotors, I can say they were outstanding and did a great job and there prices were every bit as good...

by - Verified Customer October 30, 2016

Very Satisfied.

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by - Verified Customer October 13, 2016

I have been taking my 3 Acura's there for several years. I started by getting quotes from dealer and comparing to Toyo. At least 30% lower and customer service is amazing. I would recommend anyone who has a Japanese car to go there once warranty is over. You will never look back!

by - Verified Customer September 18, 2016

Wonderful!

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by - Verified Customer August 30, 2016

Fast & accurate... and effective

by August 09, 2016

excellent as usual

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by - Verified Customer August 02, 2016

They handled things very promptly

by - Verified Customer August 02, 2016

Staff is always courteous, friendly, professional. Service is always excellent and I am always advised as to what needs attention for next time. I always enjoy my experience at Toyo.

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by - Verified Customer July 28, 2016

ToyoMotors goes out of their way to provide great service at a great price. You can trust them.

by - Verified Customer July 26, 2016

Toyo is the best! I have an '04 Camry and.a classic '95 Lexus - I would trust my cars to no other service ships in Phoenix - Neil and Jesus are the best in explaining what they need - when they need it - all at a reasonable rate. I wish I had found them sooner!

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by - Verified Customer July 25, 2016

Estimate accurate.
Work done professionally and completed as scheduled.

by - Verified Customer June 23, 2016

Quick and confident my car received quality service

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by - Verified Customer June 19, 2016

honest professional

by - Verified Customer June 06, 2016

Staff is always friendly and very helpful. Answers all questions. Waiting room clean and comfortable. Provides recommendations.

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by - Verified Customer June 02, 2016

I have been going to ToyoMotors for years and my experience every time has been very satisfactory. I took my H2 to them and even though it's not a Toyota they do not discriminate. I also take my 1999 Toyota 4Runner to them and no where else. It's got over 237,000 miles on it and I believe it will go another 200,000 plus because of ToyoMotors. Prices are fair,(a lot less than Dealers),they use only factory parts, they are an honest family owned business,and their service is excellent. I will not go anywhere else.

by - Verified Customer May 30, 2016

I WOULD RECOMMEND.

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by - Verified Customer May 16, 2016

Very nice, honest. I don't feel like I was ripped off.

by - Verified Customer May 12, 2016

Professional service all around.

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by - Verified Customer May 12, 2016

As always professional and helpful service--prompt and friendly.

by - Verified Customer May 05, 2016

Seems like quality service. WiFi in the waiting area.

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by - Verified Customer May 05, 2016

Great customer service along with quality work.

by - Verified Customer May 04, 2016

All work was completed as explained.

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by - Verified Customer April 18, 2016

They have taken care of my Toyotas for years. I trust their judgment on repairs and preventive maintenance. I always get the maximum mileage from my vehicles.

by - Verified Customer April 13, 2016

I am always satisfied and honest.

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by - Verified Customer April 12, 2016

Jesus and his crew are professionals.

by - Verified Customer April 11, 2016

The service at Toyo is the best.

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by - Verified Customer April 06, 2016

Great service and they explain why they are doing each repair.

by - Verified Customer April 04, 2016

Friendly staff and I am not sold anything I don't need.

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by March 30, 2016

I have always had good service. Quality work and friendly staff.

by - Verified Customer March 28, 2016

I've used Neil's shop for over a decade. They are friendly and never try to up-sell just to make money. I fully trust Neil and his team with my cars.

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by - Verified Customer March 24, 2016

They are timely, thorough, knowledgeable, and treat women fairly.

by - Verified Customer October 25, 2015

I was impressed with the shop. Like the fact that they're knowledgeable with Hybrids.

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by - Verified Customer June 25, 2015

Accurate quote, fair pricing, timely service.

by - Verified Customer April 29, 2015

Great service and they are honest.

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by - Verified Customer March 25, 2015

Great service and friendly staff.

by - Verified Customer January 01, 2015

I've had work done at Toyo Motors for years now. The pricing is always fair. The work is completed satisfactorily and the people are cordial.

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by - Verified Customer November 24, 2014

They seem to be an improvement over the dealership, but I'm not knowledgeable enough to know for sure.

by - Verified Customer November 03, 2014

Honest, quality service.

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by - Verified Customer August 04, 2014

I was happy with the service.

by - Verified Customer July 23, 2014

Honest, reliable, and usually fast.

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by - Verified Customer May 21, 2014

I have always had good service there.

by May 15, 2014

Good service.

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by - Verified Customer May 01, 2014

Toyo is honest and efficient and they know what they are doing!

by - Verified Customer April 14, 2014

I've used Toyo Motors for repairs on my vehicles for at least the past 15 years. They're always honest & stand by their work.

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by - Verified Customer April 02, 2014

I appreciate occasional discount offers. I have trust in the work quality. I don't get pressured into work that doesn't need to be done right away. My only disappointment is not working with a counter clerk that gave me a lot of info and we knew each other from my several visits. I got nothing from the two young people that were at the desk, except the price. Their presence did not give me that professional feel.

by - Verified Customer April 02, 2014

They paid excellent attention to my vehicle.

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by - Verified Customer March 20, 2014

I like their attention to detail, comprehensive evaluation of all parts of the car, sound advice and reasonable rates.

by - Verified Customer March 19, 2014

I've only done it a couple of times myself, but have been satisfied.

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by - Verified Customer March 18, 2014

I was satisfied.

by - Verified Customer March 13, 2014

You are sharp and fair priced.

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by - Verified Customer January 28, 2014

Honest, fair price, they stand behind their work, and explain / show you what was done.

by - Verified Customer January 19, 2014

They are very reliable & honest. They do great work and are reasonably priced.

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by - Verified Customer January 14, 2014

Consistently high level of service at reasonable prices.

by - Verified Customer January 12, 2014

My years of using Toyo Motors have been good.

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by - Verified Customer January 05, 2014

Great service and prices.

3 verified customers did not leave comments but provided these ratings:
by Patand 1 other verified reviewer
by Eliseo

RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
30
month
Local
warranty
TECHNICAL ABILITY
96
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
94
CUSTOMER AMENITIES
95

Toyo Motors has been serving the Phoenix area since 1980. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Recent customers describe this team to us as “accurate”, “honest”, “reliable”, “knowledgeable”, and “friendly”. This location features a team of automotive professionals whose experience, commitment to ongoing training and ASE certifications ranks with the best. An investment in tools and equipment helps make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repair, to hybrid vehicle repair, as well as your scheduled maintenance needs. Repairs are covered by a 30-month / 30,000-mile warranty for your peace of mind. A local shuttle service, rental & loaner vehicles, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
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AMENITIES

  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Parts/Accessories
  • Rental Car
  • Se Habla Espanol
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
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AFFILIATIONS

  • ASA
  • iATN

MESSAGE FROM THE SHOP

The oldest and largest Certified Independent featuring Expert Level Service on:

Toyota Repair Phoenix

Lexus Repair Phoenix

Honda Repair Phoenix

Acura Repair Phoenix

Subaru Repair Phoenix

Hybrid Repair Phoenix

Prius Repair Phoenix

We are proud to be Honored and/or Associated with: Ethical Arizona, BBB A+ Rating, Automotive Service Association code of ethics, ASE Certified Staff, ADEQ Green Business Certification.

What are you waiting for... Call NOW! 602-971-8137

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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