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Q: Too much hot air blowing on the windshield & into the drivers face. on 1999 Chrysler Town & Country

Regardless of the control and vent settings the amount of hot air blowing on the drivers face is uncomfortable. I took the van to the dodge dealer and they calibrated the heater door movement. HOwever the problem wasn't corrected.
When I took it back they told me it was operating properly.

However when the service manager drove the van from the shop to the customer area he said the heat that blows inot the drivers face was coming from the windsheilg vent but didn't know what to do about it.

Can you give me a clue?
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Were you able to have this issue resolved with the heater system? Did the service manager figure out what to do?
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