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Tolima's Auto Center

(718) 701-8761
183 Verified Reviews
tolimasauto@gmail.com

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
08:00
16:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 6:00pm
S
8:00am to 4:00pm

ADDRESS

35-40 42nd St
Long Island City, NY 11101 USA

AUTO REPAIR EXPERIENCE

  • Melvin Oswaldo Lorenzana, Owner
  • Established 2005
  • 2 Auto Repair Mechanics on Staff
  • 25 Years of Car Repair Experience

Tolima's Auto Center Reviews

OVERALL RATING

183 Verified Reviews
5 stars
(132)
4 stars
(41)
3 stars
(6)
2 stars
(1)
1 star
(3)
by - Verified Customer December 05, 2017

I had a very good experience and I would come again.

by - Verified Customer December 04, 2017

Very good job done.

by - Verified Customer November 07, 2017

Recently got all 6 of my fuel injectors changed. Everything was done professionally and cars running like new once again. Will always go here for my repairs in the future. Highly recommend going here and not other garages as they will over price you and not solve the problem. Everyone here knows what they are doing and are extremely professional with the work that needs to be done.

by - Verified Customer October 31, 2017

Always satisfied with the work at Tolima, keep up with the good work!

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by - Verified Customer September 29, 2017

Excellent service. This is my 'go to' garage. They do smog checks, fix my tires, excellent maintenance and repairs, etc. Prices are reasonable and I trust them to do a job.

by - Verified Customer September 28, 2017

Extremely nice, professional staff. They showed me, hands on, what was broken and needed repair. Transparent, fair and fast. Thank you!

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by - Verified Customer September 28, 2017

This was a very pleasant visit to the mechanic to get my car headlights fixed. Everything was handled in a professional manner.

by - Verified Customer September 27, 2017

Alex and Oswaldo are great! This shop was a pleasure to work with and they do great work!

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by - Verified Customer September 21, 2017

It was a good experience bringing my car here. It runs like new.

by - Verified Customer September 20, 2017

I came in knowing what was wrong with the car telling them to replace it and they charge me $125 for diagnostics mean while I told them what needed to be changed

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by - Verified Customer September 20, 2017

This is the third time I have brought my Volkswagen to Tolima's Auto Center. The customer service is excellent. They walk you through the process and make sure you are educated on any issues the car may have.

by - Verified Customer September 11, 2017

Good quality diagnosis..and honoring the promise to back all work they have done. That is something that is not offered widely these

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by - Verified Customer September 05, 2017

Great service, great explanation, keep up the great work!

by - Verified Customer September 05, 2017

Great Experience. Alex was great to work with. Will definitely be back.

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by - Verified Customer September 04, 2017

Great shop. Great people. Great experience.

by - Verified Customer August 07, 2017

The car was fixed the second time, minor item. Very clean shop, organized, explained everything, showed me all of the old parts that were replaced.

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by - Verified Customer August 03, 2017

Great service and friendly staff. Took the time to explain what was needed. Also, let me know how much each service would cost.

by - Verified Customer August 02, 2017

Alex was excellent and I was very satisfied with services I received.

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by - Verified Customer August 01, 2017

Thanks for your help. I appreciate it.

by - Verified Customer August 01, 2017

Nice job especially to Victor.

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by - Verified Customer July 08, 2017

Excellent!

by - Verified Customer July 03, 2017

Alex listened carefully to my concerns and thoroughly explained what potential issues he saw and how to prioritize repairs. I would definitely return for routine maintenance and repairs as the need arises. Thanks!

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by - Verified Customer July 03, 2017

The guys work very detailed on each job.

by - Verified Customer May 31, 2017

Thanks!

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by - Verified Customer May 06, 2017

Alex was great and he answered all the questions I had. My experience at the shop was very good.

by - Verified Customer May 04, 2017

Phenomenal experience definitely will recommend Tolima's to friends!

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by - Verified Customer April 03, 2017

I was satisfied.

by - Verified Customer April 03, 2017

The service was very good and the car was ready as promised.

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by - Verified Customer March 05, 2017

I'd like to preface by saying that I've read and heard of many horror stories re: mechanics taking advantage of their customers...that was NOT the case at Tolima's. I received excellent customer service from the moment I called to discuss my car issues. Alex and Victor treated me with respect, honesty and gave me favorable rates. Alex walked me through every issue my car had and even showed me the parts that were replaced. If needed, I will definitely go back and encourage others to do the same.

by - Verified Customer February 28, 2017

Great shop! Alex and Victor quoted the best price and obtained the required part (a passenger-side mirror) the following business day. I set up an appointment for later that day and the job was done in an hour. Very happy!

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by - Verified Customer February 05, 2017

100% satisfied.

by - Verified Customer February 04, 2017

Great experience!

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by - Verified Customer January 31, 2017

I took a 2004 Scion in for a Check Engine Light and an ABS light that was on. From the moment I called to the final transaction Alex was beyond helpful. He explained that the car needed a new 'Knock Sensor'. They replaced it in a timely manner and showed me the old part that had been removed from the car. Alex introduced me to VIctor, the mechanic working on the car and he too was very kind and informative. I think Tolima's is a great repair shop. I'm so glad to have found it and will definitely return!

by - Verified Customer January 08, 2017

Such a huge relief to find a trustworthy AND capable place to take your car. Alex and crew are what you're looking for...

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by - Verified Customer January 05, 2017

Alex was awesome, patient and explained everything I needed to know about my issue.

by - Verified Customer January 04, 2017

My new found mechanics shop.

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by - Verified Customer January 01, 2017

Alex and the team are fantastic and my experience was extremely positive! I will highly recommend Tolimas!

by - Verified Customer January 01, 2017

Tolima's does great work and doesn't fool around.

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by - Verified Customer December 06, 2016

Very thorough state inspection.

by October 07, 2016

Great work.

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by - Verified Customer August 09, 2016

Great.

by - Verified Customer August 09, 2016

Had an appointment but arrived early and the mechanic was kind enough to take my car right away. Super clean facility,and honest guys. Super helpful.

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by August 03, 2016

The shop is efficient and does excellent work.

by - Verified Customer July 11, 2016

It was pleasant and the people were nice.

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by - Verified Customer July 11, 2016

Excellent.

by - Verified Customer July 09, 2016

I had a great experience here. I wanted a clutch adjustment on a car I recently purchased and they did a great job at a fair price. They made sure I was satisfied before I left. This shop is clean, professional and the people that run it are friendly.

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by - Verified Customer July 05, 2016

Fast service.

by - Verified Customer July 05, 2016

Great experience, nice guys - very knowledgeable.

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by - Verified Customer July 05, 2016

Good service, good proving, and timely.

by - Verified Customer June 11, 2016

Excellent service, nice waiting room. Very friendly and informative.

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by - Verified Customer May 11, 2016

I have worked with this shop several times and am always satisfied with the service. Friendly, efficient and reasonable. Very reliable.

by - Verified Customer May 10, 2016

This is my only service provider and I plan to stay for all of my service needs!

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by - Verified Customer May 09, 2016

I had found Tolimas through Google actually. There was a huge problem with my radiator. As soon as my wife and I arrived Alex, one of the main guys there, greeted us and asked us what the problem was. He was very friendly and accommodating. He not only told us what was wrong with my truck, but actually showed us where the problem was while my truck was lifted!! Most mechanics just tell you what the problem is and that's that. But all the guys there talk to you and give you their best opinion on how to move forward. I will definitely come back and recommend this place to everyone that needs their car fixed!!!!

by - Verified Customer May 09, 2016

when I go to the shop unexpectedly because something is wrong with my car I always welcome warmly to do and take care with my car. Very, very Ansley. I trust them to do the right work.

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by - Verified Customer May 07, 2016

Excellent personnel.

by - Verified Customer May 06, 2016

Very knowledgeable and quick turnaround. Didn't wast my time and correct diagnosis

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by - Verified Customer April 10, 2016

They work with honesty, empathy and well with customers like me.

by - Verified Customer April 03, 2016

Professional, fast, honest service, expensive, but other then that its 10 out of 10.

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by - Verified Customer March 11, 2016

Glad my dad recommended this place.

by - Verified Customer March 09, 2016

Went in for a routine inspection after inheriting a car an older Mercedes. Alex was very thorough, had me walk around the vehicle pointing out what was in good shape, needed fixing and things that's could wait. Like all the reviews say, this place was very honest. Prices were fair. Highly recommend.

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by - Verified Customer March 09, 2016

Love it here. Alex is the best.

by March 07, 2016

Price isn't always the cheapest, but service is fair and reliable.

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by - Verified Customer March 07, 2016

Excellent!

by - Verified Customer February 11, 2016

Great place to get repair's at.

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by - Verified Customer February 03, 2016

Efficient, timely, friendly and reasonable.

by - Verified Customer January 11, 2016

Excellent service from start to finish. The work was done with great car and every step was explained to me. These guys are awesome.

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by - Verified Customer January 11, 2016

Wonderful experience. They were a pleasure to work with and did a wonderful job fixing damage on my car at a reasonable price. Not only did my car come out great after they fixed damage to exterior but they managed to get my car in and out of the shop in just a couple of days. Overall fabulous experience! I would 100% recommend going there to friends/family! I would definitely use them again if needed. Great experience.

by - Verified Customer January 09, 2016

Problem solved.....no nonsense.

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by - Verified Customer January 05, 2016

Fast accurate service. Friendly staff.

by - Verified Customer January 03, 2016

Clean waiting area. Friendly professional staff.

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by - Verified Customer December 04, 2015

The are very attentive.

by - Verified Customer November 03, 2015

Good quality service but a little expensive.

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by - Verified Customer November 03, 2015

Great customer service and they are quick and efficient with their repairs, absolutely recommended.

by - Verified Customer October 03, 2015

They were extremely kind, were very fast and honest.

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by September 04, 2015

Excellent service.

by - Verified Customer September 03, 2015

Very professional service.

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by - Verified Customer August 04, 2015

Fast, friendly service. I wasn't pressured into doing anything to the vehicle. I felt the staff was completely honest.

by May 01, 2015

I would recommend Tolima's Auto Center. I am very happy since I stared bring my car to them, they are very responsible and they do a very good job. I really like how they work.

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by - Verified Customer April 03, 2015

Fast, competent, service oriented, professional staff.

by - Verified Customer March 03, 2015

Good service.

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by - Verified Customer March 01, 2015

They treat you like family.

by - Verified Customer February 03, 2015

Great Customer service!

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by - Verified Customer January 03, 2015

The guy who took care of me was rude.

by - Verified Customer

Many thanks; did a good job.

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by - Verified Customer

As always, my experience at Tolimas is the same. The best!

by - Verified Customer

Had an occurring engine code misfire that they fixed.

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by - Verified Customer

I found the staff patient and courteous to my concerns about my vehicle.

by - Verified Customer

Quick and professional just as a customer would prefer it to be!

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by - Verified Customer

Great, clean shop, excelent service. Friendly personnel.
Best shop in LIC

by - Verified Customer

Tolima's staff provided courteous, informative, and professional service. Their prices were much more competitive than other places we checked. They gave us details of the problems they found, and they showed us the pieces that were defective before they began work and offered the old parts to us upon completion. We first changed our a/c compressor and were so happy with the work that we returned a week later to have our car repainted. It looks like a new car. Thank you to Alex and Oswaldo and everyone at Tolima's. We wish we had found you years ago.

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by - Verified Customer

Good!

by - Verified Customer

Very happy to stumble on Tolima's on RepairPal. Everyone was friendly and thorough. Also, cost effective! :)

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by - Verified Customer

Very good as always!

by - Verified Customer

Love the way the shop fixes my car.

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by - Verified Customer

Very fair service and clearly explained

by - Verified Customer

I am so thankful that I found Tolima's! I love love love this shop and will definitely be back.

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by - Verified Customer

Great experience. They were honest without pressure to use them.

by - Verified Customer

Great job, service and nice staff.

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by - Verified Customer

Very good service, Both Manager and Staff were extremely helpful and nice. Made me feel comfortable and ensured that my vehicle were in good hands. Recommended to anybody who lives in Queens.

by - Verified Customer

Great service.

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by - Verified Customer

The best auto shop in NYC..

by

I had my car inspected and it went well! The staff was friendly.

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by - Verified Customer

Alex was a superstar. He always called with updates, texted pictures, and treated me with respect.

by - Verified Customer

Very good response, and fair pricing. I wish every experience with a mechanic was as pleasant. Hopefully it continues.

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by - Verified Customer

Great place.

by - Verified Customer

I couldn't be happier with my experience at Tolima's. I got my inspection done and an oil change and also ended up needing to get new brake pads. Alex made sure to explain everything to me before any repairs were done and the team was quick with the repairs. The price was extremely reasonable. Thank you!

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by - Verified Customer

Shop is great.

by - Verified Customer

Rushed a repair that no one else I called could do the same day!!

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by - Verified Customer

The shop was honest and reasonable. I appreciate the work they did.

by - Verified Customer

Excelente .

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by - Verified Customer

Perfect service.

by - Verified Customer

Had my front bumper buffed (small dent) and re-painted. I got estimates from multiple locations. They had the best price and I'd already been here before so I trusted them. My car is looking great! All I gotta say is thanks Tolima's!

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by - Verified Customer

Great Shop, super honest, understood that I understand how the mechanics of cars worked, and discussed how to properly maintain the vehicle.

by - Verified Customer

They did exactly what I asked them to do.

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by - Verified Customer

Work was fully explained & perform well.

by - Verified Customer

Great work, thanks!

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by - Verified Customer

The service was timely and honest.

by - Verified Customer

Great service.

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by - Verified Customer

Excellent job!

by - Verified Customer

The work gets great reviews from plenty of folks; the customer service touch really sets it apart.

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by - Verified Customer

They give you great service and are friendly and helpful with information. Very courteous.

by - Verified Customer

Friendly environment, very negotiable with repairs and prompt service.

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by - Verified Customer

Son muy profesionales, amables, limpios y organizados.

by - Verified Customer

Service is unbeatable.

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by - Verified Customer

We came to Tolima Auto for the first time and were very pleased! Alex explained the fixes needed in full and laid out all options. The car was ready when he said it would be and the price seemed fair for the good work performed. We will definitely be coming back!

by - Verified Customer

They have a lot of experience and the owner is very fair with his prices.

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by - Verified Customer

Oswaldo the owner and his staff are very courteous and professional. They performed repairs of vehicles and paint work beyond my expectations.

by - Verified Customer

Fast service.

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by - Verified Customer

The repair needed to be was explained, quoted and done in a timely manner. Professional and courteous staff.

by - Verified Customer

It's fast and good.

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by - Verified Customer

I never had problems making a quick appointment and the work was always completed on time.

by - Verified Customer

They went above and beyond to help me with my car. And showed me how to do a few things myself.

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by - Verified Customer

Very honest, fair, good value. Thank you!

by

Great Experience! Honest Family Business. Gave me what I needed to fix my 2004 Sienna with 210K miles.

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by - Verified Customer

Great Service!

by - Verified Customer

Friendly staff.

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by - Verified Customer

It was great as always.

by - Verified Customer

My experience was great. From the initial phone conversation on through. The information was clear. I couldn't pick up the car while the shop was open, but someone happened to be working late so they accommodated a late pick up for me which was awesome. They were great!

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by - Verified Customer

Great customer service, friendly staff.

by - Verified Customer

Had a wonderful experience here. I am a woman and look very young and in the past I have sometimes felt that mechanics have tried to take advantage of my apparent lack of experience and knowledge. I went to Tolima's for the first time last week and was so pleased with how kind and friendly they were, how quick they were to explain what they were doing, and especially how they did not try to up-sell me on anything. To the contrary, I came in worried I might need new brake pads and thinking I probably needed a tire rotation and they told me my brake pads were in great shape and my tires didn't need to be rotated yet, but I should ask again at my next oil change. I felt very well taken care of at Tolima's and had such a positive experience! Kudos to Alex for winning over a new customer. I will certainly be going to Tolima's for all of my car needs as long as I live in the area.

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by - Verified Customer

Very professional.

by - Verified Customer

It was excellent service by Alex and victor.

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by - Verified Customer

I had my catalytic converter stolen, literally cut out, while parked by my apartment one evening. At first, I thought something was seriously wrong with my engine. As soon as I arrived at Tolima Auto Center they new the real deal. They were super helpful and they took care of everything. Most important, they were really knowledgeable about the insurance process and they knew all the local adjusters. Like a lot of shops they could have easily just put in non-OEM or used parts as insurers like to do and left me stuck with warranties from 3rd parties. But with their guidance I got all new OEM parts with warranties that Tolima Auto Center will stand behind for just a small 5% fee with the insurer. That was a fair deal for a 12 year old car. While there they also did some servicing and break work that was overdue. (My bad!) Only my 2nd time at Tolima Auto Center but its safe to say they'll be my local shop for the life of this car. Thanks Tolima!

by - Verified Customer

The staff was very courteous and professional from the first interaction. They were upfront about cost of each service, which was very fair. The repair was performed in a timely manner, and very satisfied with the overall process.

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by - Verified Customer

Great.

by - Verified Customer

Just had the state inspection done but will strongly consider returning for other work.

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by - Verified Customer

They drove me home after I dropped off my car. Price was reasonable and repair was excellent. Great customer service.

by - Verified Customer

This shop is extremely customer friendly and concerned with your satisfaction. All of the staff are polite, respectful and helpful. They greet you with a smile and put you at ease immediately. Oswaldo does exactly what you ask him to do (call with estimate before beginning work, explaining what will be done) and does not play games. He is honest and addresses any concerns you have immediately. His mechanics keep the shop clean and seem to enjoy their job. What a special place!

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by - Verified Customer

Tolima's did it quick with great communication. Thanks, Alex.

by - Verified Customer

Very happy with the work they done on my truck and my two daughters cars.

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by - Verified Customer

Great experience, Alex was very clear, helpful, and thorough.

by - Verified Customer

friendly and very professional service.

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by

It was a good experience.

by - Verified Customer

It's a nice shop.

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by - Verified Customer

Very professional people and kind.

by - Verified Customer

They have great customer service, the price was fair and the overall experience was pleasant. No surprise charges and everything was explained with care and in detail.

I expect to return to this shop in the future.

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by - Verified Customer

They fixed most of what had to be fixed, but when I picked up my car it appeared as if my lights were left on for a long time and my battery was dying. By the next day I had to get my car towed because the battery was completely dead and I did not have any issues with the battery before I took the car for repairs. My husband called the place to report this and he felt as if he was being told that It wasn't Tolima's problem by the way they expressed themselves. Disappointing.

by - Verified Customer

I had a really great experience at Tolima's. Very no non-sense and welcoming.

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by - Verified Customer

Great service and even better people!

by - Verified Customer

The guys at Tolima's are great.

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by - Verified Customer

Great experience from making my appointment through drop off and pick up. Communication about my car and the service being done was great. And the price was reasonable.

by - Verified Customer

Good service and great attention thanks!

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by - Verified Customer

Excellent auto repair shop!

by - Verified Customer

They were wonderful, accommodating, and reasonably priced.

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by - Verified Customer

I received great service for my car.

by - Verified Customer

I had an oil change, lights replaced, and inspection done to my car. Your workers were professional, honest, and attentive. But when I called back about check engine light issue that came on, my car after the oil change was done. I asked if they can check and see if this was result of the oil change that was done. The first question the rep asked me was if the car was stolen? and also if I had filled up the car since the oil change. I replied and said the car was not stolen and I had filed the car with gas half way twice since the repairs. The question about whether the car was stolen or not kinda through me off, and for that reason I don't know if I would ever go back to that shop given the question about if my car was stolen.

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by - Verified Customer

Awesome.

by - Verified Customer

Honest, reliable, great people. Wouldn't take my car anywhere else.

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by - Verified Customer

Very good customer service, up front reasonable pricing, quality work and don't push unnecessary service.

by - Verified Customer

Great.

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by - Verified Customer

It was a painless process and the people there are always nice.

by - Verified Customer

My first time with Tolimas and I was looking for a mechanic close by. Excellent experience, very fast, fair price. This will be my regular spot for repairs.

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by - Verified Customer

Explanations for needed repairs was very helpful.

by - Verified Customer

Based on two visits and repairs, I have a good impression of Tolima's approach to clients and professionalism.

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by - Verified Customer

Everyone at Tolima's was great. Everyone knew what was going on with my car. No confusion. I am so glad I found Tolima's and will bring my car there for any repairs or concerns I have.

by - Verified Customer

Pros: Professional technician, explain the problem correctly, know what they doing. Fast service.
Cons: Never give me option to replacing spare parts. They always order expensive spare parts.

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by - Verified Customer

Excellent shop and staff.

by - Verified Customer

No complaints.

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by - Verified Customer

Excellent pre-purchase inspection completed fast.

by - Verified Customer

I got my brake pads and rotors replaced. Very pleasant experience!

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RepairPal Scorecard
94
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
94
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
94
CUSTOMER AMENITIES
95

Tolima's Auto Center was established in 2005 and has been providing Long Island City and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, to state smog and safety inspections, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “honest”, “professional”, “helpful”, and “unbeatable”. Local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Collision Repair & Paint
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
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AMENITIES

  • AAA Member Discount
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Open Saturday
  • Open Weekends
  • Parts/Accessories
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
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AFFILIATIONS

  • NAPA

MESSAGE FROM THE SHOP

Tolima's Auto Center in Long Island City, NY

Since 2005, Tolima's Auto Center has been providing auto repairs and tires & collision work for customers in Long Island City, Queens, NY, as well as surrounding areas. In addition to a full suite of general auto repairs, our ASE-certified technicians perform auto body and collision repair, painting, and frame/uni-body repair. We service personal vehicles as well as fleets and every repair is backed by NAPA's 24 month/24,000 mile warranty. Call us now to schedule an appointment.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Questions Answered by Tolima's Auto Center
there are test kit to test fluids for acidity or deterioration, regular interval maintenance is always a good choice most manufacturers recommend fluid replacement every 30k
is cheaper to service than is to repair
Last week I had my fuel pressure sensor re...
it is possible that fuel is going to your vapor lines due to a defective refueling shut off valve or other components in the evaporative system for your fuel tank
There is a howling noise coming from the a...
that hole you see is probably a missing resonator that is why you hear this noise
there is no air flow meter in this model. so it might drive just fine but with noise

Map
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