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TLC AutoCare

(425) 948-1133
117 Verified Reviews
service@tlcautocare.com

HOURS
06:00
18:00
http://purl.org/goodrelations/v1#Monday
06:00
18:00
http://purl.org/goodrelations/v1#Tuesday
06:00
18:00
http://purl.org/goodrelations/v1#Wednesday
06:00
18:00
http://purl.org/goodrelations/v1#Thursday
06:00
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
6:00am to 6:00pm
S
Closed

ADDRESS

11626 Slater Ave NE
#6
Kirkland, WA 98034 USA

AUTO REPAIR EXPERIENCE

  • Jon Holve, Manager
  • Established 1993
  • 2 Auto Repair Mechanics on Staff
  • 31 Years of Car Repair Experience

TLC AutoCare Reviews

OVERALL RATING

117 Verified Reviews
5 stars
(83)
4 stars
(25)
3 stars
(4)
2 stars
(2)
1 star
(3)
by - Verified Customer November 06, 2017

OK.

by - Verified Customer November 05, 2017

Very honest and explained well to understand the issues witht he car

by - Verified Customer November 02, 2017

I have confidence in their competence and honesty and am very grateful for their friendly and faithful service.

by - Verified Customer October 30, 2017

During a tune up and evaluation for a new 'check engine' problem light, the shop found problems with and replaced the thermostat and power steering pump, both of which had failed. They also noted that the lower control arm bushings were beginning to tear, but suggested that repairing those could wait with the issue to be followed at the next tune up. They e-mailed me a report that allowed me to visually evaluate the condition and color of the various fluids, as well as photos of the problem issues. They were quick, professional and responsive to my needs.

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by - Verified Customer October 30, 2017

Great work. Didn't try to screw me and did it way cheaper than the other shops

by - Verified Customer October 29, 2017

Great job replacing bulbs in back lights!

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by - Verified Customer October 29, 2017

I trust Andy to take care of my Honda and keep me safe.

by - Verified Customer October 26, 2017

Andy was great, thorough and polite.

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by - Verified Customer October 11, 2017

Andy treats his customers with the highest respect and integrity, I will never take my car anywhere else.

by - Verified Customer October 08, 2017

I called last minute for a oil change and Andy was able to schedule me within the hour. I appreciate all of the information Andy provided me about future services and things to pay attention to on my vehicle. I will be coming back for other services needed on my car.

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by - Verified Customer October 04, 2017

Knowledgeable and friendly staff, fast work.

by - Verified Customer September 28, 2017

Thanks for the good work Andy

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by - Verified Customer September 28, 2017

Always in and out when they say. Andy and Jon are very polite and are very clear about the work done and how to take care of my car for the future.

by - Verified Customer September 27, 2017

Always great

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by - Verified Customer September 12, 2017

Good service, reliable, and trust worthy.

by - Verified Customer September 12, 2017

Great no hassle experience.

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by - Verified Customer August 28, 2017

Unfortunately grossly overpriced. Otherwise good care.

by - Verified Customer August 23, 2017

Give an honest appraisal of what is needed

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by - Verified Customer August 23, 2017

I was working on a job away from home when I tried to move my truck at noon. So I call TLC and they said they could get on it right away, so I had it towed to them and they had it done by the end of the day and the price was reasonable. I drove it home at end of day.

by - Verified Customer August 22, 2017

TLC quickly and professionally fixed a boo-boo that I caused, and got me back on the road safe and sound.

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by - Verified Customer August 17, 2017

Andy will take good care of you.

by - Verified Customer August 16, 2017

Always a good job and a personable experience!

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by - Verified Customer August 16, 2017

Cannot say enough good things about the all around amazing service I get every time I bring my car in! Thank you!

by - Verified Customer August 15, 2017

Complicated, intermittent HVAC problem. Diagnosed and solved for considerably less than the original estimate.

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by - Verified Customer August 14, 2017

I've been going to TLC for more than 35 years. That's over 6 vehicles, during that time. What else can I say??

by - Verified Customer August 08, 2017

The comprehensive evaluation Andy and his crew do, complete with pictures and report, gave me an excellent understanding of the work the car needed - including which had to be done now and which could wait

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by - Verified Customer August 03, 2017

I got one of the window regulators replaced. However, I hear a rattle from the door where the new regulator is installed. I have already scheduled an appointment to have it looked at

by - Verified Customer August 01, 2017

TLC inspected a used mini-van I was considering buying. They gave me a very complete written and oral evaluation of it - and suggested it was reasonable to buy it. However, on the way home from buying it, the air conditioner 'went out'. The next day I took it to them - as they had said it had been in good condition - and they found that a relay was 'going out', that is, working sometimes but not other times. They replaced the relay that turns on the compressor and offered to replace the relay that turns on the fan, as it was likely to do the same thing soon. They only charged for the parts (though it was as easy to replace those parts as it is to replace fuses). Both jobs were done in a very timely manner and with great professionalism. I'm very pleased with them.

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by - Verified Customer August 01, 2017

Car is making a screeching sound, started the first day.

by - Verified Customer July 24, 2017

You definitely can trust this place!

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by - Verified Customer July 23, 2017

Reliable shop so I would take my vehicle when other can't fix.

by - Verified Customer July 20, 2017

Owner is friendly, I had a great feeling about this company and their integrity. I am glad I went to them first.

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by - Verified Customer July 17, 2017

Thanks for the prompt service, Andy.

by - Verified Customer July 16, 2017

I didn't appreciate feeling as if I was being a bother for asking a lot of questions.

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by - Verified Customer July 10, 2017

Thank you

by - Verified Customer July 10, 2017

My late father owned his own auto repair business. He was honest, fair, and a master craftsman. Andy and TLC are the same way; they give thorough and detailed information regarding your vehicle(s). I also take our cars there for oil change since they also perform inspections bumper-to-bumper. You're not going to get that at an oil-change garage. Highly recommended.

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by - Verified Customer July 09, 2017

Repairs actually not done on original day scheduled, but the delay did not cause any difficulty. Generally always good service on time.

by - Verified Customer June 29, 2017

There for an alignment. It was done well, and in a reasonable amount of time.

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by - Verified Customer June 28, 2017

Everything is O.K

by - Verified Customer June 27, 2017

Andy is extremely knowledgeable and his team did a fantastic job repairing our vehicle before a cross country trip. Could not have be more pleased with the work TLC did for us!

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by - Verified Customer June 27, 2017

Cordial greeting, prompt attention, all questions answered, explanations clear when needed, respectful cooperation when planning course of action for multiple auto issues

by - Verified Customer June 21, 2017

I totally recommend TLC and I will continue using them for repairs of my 99 Saturn. Andy was so helpful in explaining what was wrong with my car and the charges. I very much like the evaluation they ran on my car and what repairs will likely be coming up. This was backed up with actual photos of the problem showing leaks, wear, dirty fluids.

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by - Verified Customer June 18, 2017

Excellent service

by - Verified Customer June 06, 2017

Andy is great and always fair!

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by - Verified Customer June 05, 2017

Great Job.

by - Verified Customer June 04, 2017

Always excellent work!

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by - Verified Customer May 31, 2017

Needed a new radiator and needed repairs were completed in one day.

by - Verified Customer May 25, 2017

Nice, quick job replacing our wheel bearings. Loved the use of the loaner car. Top notch as usual!

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by - Verified Customer April 11, 2017

Work needed to be done was performed very well and vehicle finished when promised.

by - Verified Customer April 09, 2017

Good customer service.

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by - Verified Customer April 09, 2017

Appreciated them getting me out in time to make an appointment in town.

by - Verified Customer April 05, 2017

It was good.

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by - Verified Customer April 02, 2017

Andy and the staff at TLC are great. I had to have my exhaust replaced on my Volvo XC 90 and Andy did everything he could to save me as much money as possible. It took a little longer than we expected, but due to the savings it was worth it. Andy let me keep his free loaner car for almost 2 weeks during the repair with no extra charge which was a bonus. I would suggest anyone in the area check them out before going to one of the larger chains any day.

by - Verified Customer March 28, 2017

I have used this shop for many years and am a satisfied customer.

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by - Verified Customer March 27, 2017

It was perfect except I felt the price was a bit high, but within reason.

by - Verified Customer March 20, 2017

Very professional and just a nice family oriented business. Loved everyone there.

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by - Verified Customer March 16, 2017

Fully satisfied

by - Verified Customer March 13, 2017

Andy and his crew are professional and use modern equipment.

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by - Verified Customer March 12, 2017

I trust Andy to do what's right.

by - Verified Customer March 09, 2017

Always a great experience. Andy and the crew do a wonderful job and they are always quick and put you first.

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by - Verified Customer March 09, 2017

TLC is a great place to get your vehicle serviced. Friendly people, honest, very knowledgeable.

by - Verified Customer February 28, 2017

Very detailed explanation of the entire process. A little bit pricey but worth the money. Highly recommended.

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by - Verified Customer February 21, 2017

Awesome team. Thank you Andy (and team) for going above and beyond

by - Verified Customer February 21, 2017

I love Andy and the team. They are so honest and helpful! ALSO as of now, my windshield wipers seem to be working well with just that quick fix of the switch. Thanks guys! :)

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by - Verified Customer February 15, 2017

I have been coming to TLC since 1994. I have not found a better place to care for my cars.

by - Verified Customer February 15, 2017

People at the shop always explain what was done and are pleasant

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by - Verified Customer February 07, 2017

Andy & John did their typical outstanding service as they have done for many years. Curt Shultz

by - Verified Customer February 02, 2017

Always a great experience! Love TLC

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by - Verified Customer January 30, 2017

Pleased!

by - Verified Customer January 26, 2017

TLC has always treated me with respect, answered my questions and explained thoroughly if there were other repairs needed before doing any work.

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by - Verified Customer January 26, 2017

Thank You

by - Verified Customer January 17, 2017

The work was scheduled so that I could leave, go have lunch, and pick up after lunch. It worked perfectly. I appreciate that

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by - Verified Customer January 16, 2017

Competent and very good customer service.

by - Verified Customer January 12, 2017

Helpful with the little things.

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by - Verified Customer January 11, 2017

I believe it is a very good shop. Honest , good communication.Andy was great. As with any repair prepare yourself for extras which equals a larger bill. I was not

by - Verified Customer January 11, 2017

This is an excellent shop, however, pricey for repairs. You pay a lot extra for all the great service and things they offer.

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by - Verified Customer January 10, 2017

As expected, good work performed in a timely manner at a fair price.

by - Verified Customer April 14, 2016

Great and honest service.

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by - Verified Customer April 14, 2016

Work was excellent, service was too.

by - Verified Customer April 14, 2016

I have had Andy take care of my car for more than 25 years, even before this shop opened. I trust him with my car as I have for years.

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by - Verified Customer April 13, 2016

They got the work done quickly and efficiently.

by - Verified Customer April 12, 2016

TLC handled everything we discussed and checked other things that need timely checking.

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by - Verified Customer April 10, 2016

Great. Work needed was completed when they said would.

by - Verified Customer April 10, 2016

They did the I asked them to do and were friendly about it.

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by - Verified Customer April 07, 2016

Andy and John are experts willing to help me maintain our cars.

by - Verified Customer April 05, 2016

Great service.

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by - Verified Customer April 05, 2016

They provided basic service based on miles driven. They have always done a good job.

by - Verified Customer April 04, 2016

I had some major repairs done here last year, my recent oil change and check up was a breeze. It was great to see that the investment of my money and TLC's effort is paying off in a healthy vehicle.

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by - Verified Customer April 02, 2016

Polite, friendly, and professional!

by - Verified Customer April 01, 2016

I think they are to expensive.

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by - Verified Customer March 29, 2016

Very professional; always a pleasure!

by - Verified Customer March 29, 2016

They are friendly, expert work is done quickly yet carefully.

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by - Verified Customer March 29, 2016

Service is excellent. I see pictures of the car problems. I feel TLC is a repair shop I can trust.

by - Verified Customer March 27, 2016

I always feel satisfied.

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by - Verified Customer March 24, 2016

I'm always given a clear explanation of the work that has been done and made aware of the timing for the next check-up or service.

by - Verified Customer March 21, 2016

Very professional and there's no over-selling. They even have a loaner that can be used, or they're willing to drop you off at work and pick you up (all within reasonable distance).

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by - Verified Customer March 13, 2016

Andy and his crew quickly diagnosed my problem that other people couldn't find. This is one reason yet again why I have been using TLC for decades.

by - Verified Customer March 02, 2016

These people are the best.

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by - Verified Customer March 02, 2016

Everything was done to my satisfaction.

by - Verified Customer March 02, 2016

Great people and shop! I'm always impressed by how thoroughly they explain what they have done and what is needed.

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by - Verified Customer February 25, 2016

Dependable, friendly, great mechanics.

by - Verified Customer February 24, 2016

Awesome, honest and budget-minded service.

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by - Verified Customer February 17, 2016

Jon is great and fast!!

by - Verified Customer February 16, 2016

The service was done promptly and expertly.

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by February 14, 2016

Efficient and thorough.

by - Verified Customer February 01, 2016

I think the prices are too high.

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by - Verified Customer January 28, 2016

I have been very satisfied.

by - Verified Customer January 26, 2016

Always good service.

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by - Verified Customer January 26, 2016

I have been very pleased with the service.

by - Verified Customer January 26, 2016

Though the last visit was for an oil change, I have had a couple big jobs done: Transmission overhaul and AC install. Both big jobs were done on time, though both had issues that were revealed as the job progressed and both were done to my most happy satisfaction. I would without reservation recommend to my family and friends.

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by - Verified Customer January 20, 2016

They are terrific.

by - Verified Customer January 05, 2016

Friendly, punctual, personable, comprehensive, and fair.

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RepairPal Scorecard
94
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
95
CUSTOMER SERVICE
94
CUSTOMER AMENITIES
93

TLC AutoCare is a family owned and operated business that has been proudly serving Kirkland and the surrounding area since 1993. This very experienced and well-trained team has at their disposal the shop equipment necessary to service and repair today's modern vehicles. This combination of tools and knowledge enables them to perform repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repairs, as well as your scheduled maintenance needs. Work performed here is backed by a 24 month / 24,000-mile warranty for your peace of mind. Recent customers described this shop to us as, "professional", "honest", "friendly", "awesome", and "dependable". A local shuttle service, rental and loaner vehicles, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Transmission Repair
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AMENITIES

  • AAA Member Discount
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
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AFFILIATIONS

  • TECH-NET

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Map
Get Directions to TLC AutoCare