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Tidwell Auto Service

(972) 646-2758
50 Verified Reviews

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 6:00pm
S
Closed

ADDRESS

3283 Independence Pkwy
Plano, TX 75075 USA

AUTO REPAIR EXPERIENCE

  • Troy Tidwell, Owner
  • Nicole Wilson, Manager
  • 2 Auto Repair Mechanics on Staff
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 62 Years of Car Repair Experience

Tidwell Auto Service Reviews

OVERALL RATING

50 Verified Reviews
5 stars
(42)
4 stars
(6)
3 stars
(0)
2 stars
(0)
1 star
(2)
by - Verified Customer October 26, 2017

Good service.

by - Verified Customer October 26, 2017

love your shop and everyone was great!

by - Verified Customer October 19, 2017

Had an oil change. Very reasonable price for synthetic oil

by - Verified Customer October 19, 2017

Excellent service, had to wait for an extra half hour for my appointment but I understand things happen.

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by - Verified Customer October 19, 2017

Tidwell's always treats me well, so I keep going back.

by - Verified Customer October 12, 2017

It was my first time. They were training new employee and there was a mixup in quoted price and what they asked for repairs but they stood by original quote once discussed so kudos to them. It was a mixup due to new employee I believe and I plan to go back to them again.

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by - Verified Customer October 12, 2017

Fair price, honest evaluation of service needed. Friendly and customer oriented.

by - Verified Customer October 12, 2017

Nice people.

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by - Verified Customer October 05, 2017

I brought my car in for repair of the motor mounts and to look anything else that needed repair. I asked for an estimate on each item and the most immediate thing that needed to be repaired as I only had around $500 to spend. They told me to get the motor mounts and the front brakes. Charged me $580 for motor mount which I thought was high. The following week my transmission went out on a busy street which was very dangerous. I feel like they should of caught this when I had it in.
The receptionist was the only one who talked to me which i feel was not the best. Any work I have had in the past, the mechanic came and talked to me.

by - Verified Customer September 28, 2017

Great!

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by - Verified Customer April 27, 2017

Very honest people. I will definitely come back.

by - Verified Customer February 02, 2017

Excellent as always. I've been going there with multiple cars, including a classic, for eleven years.

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by - Verified Customer January 26, 2017

Found and fixed problem with my Infinity, which both local dealerships were unable --or uncaring-- to find. Tidwell has always come through for us!

by - Verified Customer December 22, 2016

So glad I found this shop. Best ever. Thanks!

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by - Verified Customer December 18, 2016

Everything was done, on time as always. Been using Tidwell's since about 1995 - always happy!

by - Verified Customer December 01, 2016

Job well done.

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by - Verified Customer November 10, 2016

Thank you for always being a shop we can trust.

by - Verified Customer November 03, 2016

No issues. Work done on time and to my satisfaction.

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by - Verified Customer November 03, 2016

I will be back when I need service on this or other vehicles I own.

by - Verified Customer November 03, 2016

I've used them for several years and always totally happy with them.

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by - Verified Customer September 29, 2016

Excellent customer service.

by - Verified Customer September 22, 2016

Always receive great service and their ability to complete the repairs promptly and get my vehicle back to me the same day impresses me.

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by - Verified Customer August 25, 2016

Excellent service, reasonably priced, work was done on time.

by - Verified Customer August 18, 2016

Very satisfied. Service was spot on / diagnosis of the problem was correct. The price quoted and charged was fair and not exorbitant or outlandish.

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by - Verified Customer July 14, 2016

Everyone is always so pleasant & courteous! I got my oil changed while I waited (not long.) Plus, I got Mon discount AND cash discount which made me very happy & gave me a great start to my week! They also checked on something I asked about--& it was something I knew about the car but had forgotten!

by - Verified Customer June 23, 2016

Great job

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by May 26, 2016

Very good

by - Verified Customer May 19, 2016

Very pleased with work done

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by - Verified Customer April 24, 2014

Awesome service. the mechanics did a good job and Lauren is great. a bit pricey. overall, love Tidwell and the people that work there. I trust them and recommend them.

by - Verified Customer April 24, 2014

Great service and great people at Tidwell!

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by - Verified Customer April 24, 2014

I have gotten great, dependable service from them for 20 years.

by - Verified Customer April 24, 2014

They are very friendly and accommodating. I always have a good experience with them.

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by - Verified Customer April 24, 2014

Always good service. They make sure you know what is really needed.

by - Verified Customer April 20, 2014

Quick clean service. Not pushing for repairs.

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by - Verified Customer April 10, 2014

Knowledgeable and helpful.

by - Verified Customer April 03, 2014

Good service from honest folks.

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by - Verified Customer March 27, 2014

They are good and have great service.

by - Verified Customer March 20, 2014

Great service.

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by - Verified Customer March 13, 2014

The staff at Tidwell is very knowledgeable. They always recommend economical fixes to whatever problems my vehicles have.

by - Verified Customer March 13, 2014

I have always had a very good experience with car repairs. The people are very friendly and quick with the work. the prices are good too.

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by - Verified Customer March 06, 2014

Terrible service. Didn't fix problem with my car. Were not honest and forthcoming.

by - Verified Customer March 06, 2014

They do only the work that is required to be done.

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by - Verified Customer February 27, 2014

Honest & dependable, good prices.

by - Verified Customer February 19, 2014

I have used Tidwell many times over the last few years, They are honest, hard working people who do the very best for the customer. I will not use anyone else for my cars as long as they are here.

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by - Verified Customer February 12, 2014

Fast service quality work and no hidden fees.

by - Verified Customer February 06, 2014

Excellent service. Excellent price.

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by - Verified Customer January 16, 2014

Great and honest service. I've been with Tidwell since 1997

by - Verified Customer January 16, 2014

We've been using Tidwell for over 10 years. Everyone it friendly and explains what repairs are needed. They are fast, do great work, and have low prices.

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by - Verified Customer January 16, 2014

Great friendly service.

1 verified customer did not leave comments but provided this rating:
by David

RepairPal Scorecard
92
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
98
TOOLS & EQUIPMENT
82
CUSTOMER SERVICE
96
CUSTOMER AMENITIES
88

Honest and dependable auto service since 1977 is the motto at Tidwell Auto Service. A commitment to this motto was demonstrated during our evaluation of this RepairPal Certified shop. A major component of our certification process is our unbiased review of a shops most recent customers. Tidwell Automotive had a near perfect customer service score. This team was described by their most recent customers as forthcoming, problem solvers, honest, and accommodating. This commitment to customer service also carries over into their attention to training they provide for their staff. This team of professionals is also very experienced. All of the above, coupled with some of the best automotive tools and computer diagnostic equipment make this a great place for your and your vehicle. Repairs are backed 24-month / 24,000-mile warranty and range from major and minor mechanical repair to check engine light diagnosis and repair. For your convenience local shuttle service, early bird drop off, and a clean comfortable waiting area with wireless Internet are available.


Details

SPECIALTIES

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
+ More

AMENITIES

  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Senior Discount
  • Shuttle
  • Towing
  • Wireless Internet

AFFILIATIONS

  • NAPA
  • iATN

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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